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Human Resource Customer Service

Lansing, Michigan, 48911, United States
January 16, 2018

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**** ********* *** • Lansing, MI 48911

517-***-**** •

MANAGER, HUMAN RESOURCES, CUSTOMER SERVICE PROFESSIONAL Broad HR Experience • Dedicated Team Player • Strategic Business Partner Driven to Achieve Results • Effective Communicator • Successful Mentor & Coach Profile

Human Resources professional with more than 17 years of progressive human relations experience; providing customer service to employees in multiple states. Seeking a position in human resources where I can apply my expertise in building trusted relationships while managing multiple projects and executing strategic initiatives which will contribute to the success of the organization. Professional Experience

Employee Relations, Workplace Investigations, Full-Cycle Recruiting, New Hire On-Boarding, Training & Development Leave Administration, Talent Management, Staff Supervision, Benefits Administration, Payroll Administration Regulatory Compliance, Safety/Security Training, OSHA Record Keeping, EEO Record keeping/Reporting Policy Development/ Interpretation, Strategic Planning & Project Management, Software Proficiency: Human Resource Information Systems (HRIS), Various Payroll systems, MS Word, MS Excel and MS Power Point

Professional Employment

Celink, Lansing, MI 2011 - Present Human Resource

Manager Nationally recognized reverse mortgage sub-servicing company • Built and manage the human resource department for a medium sized company spanning multiple states. • Strategic business partner responsible for all aspects of the human resource department including staff supervision, employee relations, investigations, payroll, benefits, leave administration, safety, vendor management and annual audits. • Coach management and staff towards positive resolution of workplace problems and issues.

• Train management on various HR disciplines; participate as a subject matter expert at monthly “Lunch and Learn” meetings, which include discussions on various topics such as discipline, difficult conversations, harassment and discrimination. • Responsible for full life-cycle recruiting for management positions; partner with executive leadership on fulfilling key roles. • Maintain personnel manual to ensure federal, state and local compliance as well as support corporate policies and initiatives.

Michigan Commercial Insurance Mutual, Lansing, MI 2005-2011 Human Resource Supervisor Leading provider of workers’ compensation insurance in multiple states. • Executed a broad range of human resource responsibilities in multiple states to support organizational initiatives. • Managed FMLA, workers’ compensation claims and employee leave. • Conducted extensive research on several benefit plans and presented findings to executive management team. Headed up the realignment of health insurance plans which resulted in a cost reduction, benefiting the company and employees. • Posted open positions externally and internally, reviewed resumes and conducted telephone interviews. Administered pre-employment assessments, offer letters, background checks and new hire on-boarding. • Maintained positive employee relations; served as the administrator on the Employee Opinion Survey committee. • Restructured the open enrollment process and forms which resulted in time savings for the employees and human resources. • Created and maintained manager/supervisor manual; maintained the personnel manual. Radisson Hotel, Lansing, MI 2001-2005

Human Resource Manager 256-room full-service hotel facility • Provided overall human resource services, including employee relations, recruiting, payroll administration and event planning. Facilitated successful Gallup® Q12 employee opinion survey with 100% participation from the date of inception. • Conducted new hire orientations and staff training to support quality initiatives. • Served as advocate to management and staff on benefits and company policies to ensure proper application. • Managed recruitment and placement for exempt and non-exempt positions. Successfully planned and executed in-house job fairs; participated in numerous local area job fairs. Education

Central Michigan University MSA in Human Resource Administration Northwood University, Midland, MI BS in Business Administration/Management Professional Affiliations/Certifications

HRCI - Professional Human Resources (PHR)

SHRM – Certified Professional (CP) Certification

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