Customer Service Sales, Office admini,consultant and banking
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
SURNAME: Maela
FULL NAMES: Shirley Moyahabo
IDENTITY NUMBER: 83051605970i9
RESIDENTIAL ADDRESS: 193 8th Avenue
EDENVALE
Johannesburg
2029
MARITAL STATUS: Single
CITIZENSHIP: South African
DRIVERS LICENCE: Code 08
LANGUAGE: N.Sotho & English
CONTACT NO: 084*******
WORK EXPERIENCE
COMPANY NAME: HOLLARD INSURANCE
POSITION: Internal sales consultant
RESPONSIBILITIES:
Generating leads and turning them into opportunities of sales.
Contacting potential customers via email, telephone and face to face.
Working to kpi’s and revenue target as set by the sales directors.
Arranging meeting with prospects in order to demonstrate products
Negotiating prices with potential customers and closing the deal.
Identifying opportunities of new business within the markets.
Paying attention to competitors and their activities within the industry.
Building long term relationship with new and existing customers.
Ensuring all administration relating to sales is completed effectively.
Working closely with other department and companies, finding more opportunities to educate them about our product.
Date: 01 March 2010 to 1 December 2017
COMPANY NAME: WATERSHED &MONTROSE LIVING CENTRE
POSITION: OFFICE ADMINISTRATION and Switch board operator
RESPONSIBILITIES:
-
Handling external and internal communication for management system.
Managing clerical and other administrative staff
Organizing, arranging and co-ordinating meetings
Sorting and distributing incoming and outgoing post
Keep stock of office supplies and place order when necessary
Submit timely reports and preparing presentation/proposal as assigned
Assisting colleagues whenever necessary
Relieving switchboard whenever necessary
Reconciliation of pre-list.
General banking duties.
Process payments – cash, credit cards and travellers cheques.
Answer the phone appropriately.
COMPANY NAME: Direct Channel Holdings
POSITION: Sales Consultant
RESPONSIBILITIES
Generating leads and turn it into opportunity of sale
Support and provide superior service via telephone, e-mails as a receiver and caller.
-Use questioning and listening skills that support effective telephone communication.
-Use an effective approach to handle special telephone tasks like call transfer, taking
messages, call back, holds, interruptions and unintentional disconnects.
-Understand the impact of attitude in handling calls professionally.
-Effectively deal with job stress, angry callers and upset customers.
-Use the most appropriate way to communicate with different behaviour types on
the telephone.
-Apply the elements of building positive rapport with different types of customers over
the phone.
-Apply the proper telephone etiquette to satisfy various customers’ situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance good telephone presentations.
-Meets commitments to customers.
-Other duties as assigned.
-Display time flexibility towards shifts as per work floor requirement
DATE: 01 June 2006 to 30 June 2007
SKILLS.
Customer interface expertise
Multi-lone phone operation proficiency
Adheres to customer service procedures
Familiarity with key performance
Budgeting expertise
Good communication skills
Talented client relation manager
Exceptional work flow management.
Good interpersonal relation and communication skills
Computer skills on MS Word, Excel, Internet, E-Mail
Writing skills.
Ability to work under pressure
Attention to detail
EDUCATIONAL HISTORY
TERTIARY EDUCATION: PC TRAINING AND BUSINEAS COLLEGE
CERTIFICATE: Secretarial and Office Administration
YEAR: 01 February 2002 to 01 March 2003
MODULES:
-Business communication
-Numerical skills
-Computer skills
Ms word, excel, outlook, publisher
-office administration and secretarial practise
-Bank Reconciliation
-Business literacy
HIGH SCHOOL: Mphela Secondary School
YEAR: 2001
HIGHEST STD PASSED: Grade 12
SUBJECTS:
N.Sotho
English
Afrikaans
Biology
Agriculture
Geography
REFERENCES
Mr. Gift Mahlangu
Assistant Front Office Manager
Hollard Insurance ltd
Mr. Ramonto Mmoledi
Team leader
Hollard Insurance Ltd
Mr. Tjaard Broodryk
Watershed and MontRose living centre
O11 7910103
Contact this candidate