Customer Service Manager
Resume:
Rania Samir Gerguis
Mokattam, Cairo, Egypt
*************@*******.***
OBJECTIVE
I am seeking a challenging job opportunity in a reputable multinational organization in the Human Resources Department which has the following:
Significant career development and utilization for its team.
Learning and healthy environment
Work-life balance
Attractive compensations and benefits system
PROFESSIONAL ACHIEVEMENTS
HR DIPLOMA – AUC 2016-2017
PROFESSIONAL RECRUITMENT SERVICES FOR 4 YEARS FROM 2010 TO 2014
Provided high quality Recruitment services with many exposures to various fields to deliver the best kind of services to our clients worldwide.
GAINED SENIOR LEVEL IN FEW MONTHS
I gained the senior level after joining the field by few months
EDUCATION
HR DIPOLMA – AUC (2016-2017)
BACHELOR OF BUSINESS ADMINISTRATION, COMPUTER SCINCES SADAT ACADEMY
MAY 2001.
Specialization: Computer Sciences
GRADE: GOOD
ALL SCHOOL STAGES, “OUR LADY OF PERPETUAL SUCCOOR LANGUGE SCHOOL”, HELIOPOLIS, MAY 1997.
Art Section
WORK HISTORY
HR SENIOR RECRUITER – COMTEC S.A.E
FROM JANUARY 2016 UNTIL NOW
Duties:
Managing all of Recruitment procedure (Structures, Recruitment plan, screening, interviews, job offers, hiring procedure (Monthly Report).
Advertise for jobs, participate in employment fairs
Receiving applicants CVs & proceed the screening and filing Process.
Interviewing & testing applicants with skills measuring according to the interview assessment in order to shorten a list for the concerned manager. Interviewing senior and junior levels.
Offering & informing terms of recruitment to the new employees. Administrate recruitment process. (Collecting references, Medical checkup, official documents, filing, archiving, etc
Develop a pool of qualified interviewers from the line managers to facilitate the process flow.
Maintain Recruitment Database for all applied/interviewed candidates with their assessment.
Conduct orientation session for new hires.
Managing HR Function (Recruitment, Training, compensation and benefits, Employee Relation) Set up HR department and HR activities.
Handle the compensation and benefits for the employees (social 1, 6, 2, all related subjects and medical insurance).
Develop and maintain personnel records and files by following up on employees' credentials completion and creating personnel files for new comers to ensure adherence to personnel filing system.
Follow up on the annual contract renewals
Prepare timekeeping analysis reports based on the time sheets produced by the attendance machine.
Follow up on and ensure the completion of employees’ attendance reports; undocumented leaves and lateness cases.
Receive & process employees’ requests such as HR letters.
Process Investigations and warning letters.
Plan and implement policies and procedures related to the organization strategies
Present and handle new policies and memos to the Board of Directors.
Conduct job analysis and writing the JDs and JS.
Implement and handle the appraisal form for the employees and managers.
Reporting directly to the General Manager.
SENIOR RECRUITMENT CONSULTANT, SMART JOBS – RECRUITMENT CONSULTING FIRM
FROM APRIL 2013 UNTIL DECEMBER 2015
Duties:
Build a database of resumes that support recruitment process.
Attract potential candidate through different sources.
Rating applicants according to their experiences and working history in the company’s registration system and handling the filing system.
Developing a good understanding of clients’ companies, their industry, what they do and their work culture and environment.
Searching, screening & selection CVs regarding to clients’ Industries as Pharmaceutical, Manufacturing, FMCG, Telecommunication, Construction…
Conducting a phone interview for selected candidates as a first step.
Conduct Interviews face to face and evaluate the selected candidates till the managerial level and Briefing the candidate about the responsibilities, Job description, salary and benefits of the job and prepare its critical analysis reports.
Headhunting for new quality candidates to match the clients’ requirements.
Organizing the Schedule interview for the short listed candidates as requested by the client.
Advertising vacancies opportunities by drafting and placing adverts in a wide range of media (e.g., LinkedIn, other websites,).
Create and Design forms as Applicant Form, Assessment Form…
Performing reference check mentioned in candidates applications or CVs.
Client Management.
Dealing with clients to identify their recruitment inquiries.
Developing good understanding of clients’ companies, their industry, what they do and their work culture and environment.
Handling my client confidential data and their recruitment requirements.
Business Development.
Headhunting new quality Clients (Multinational and big Egyptian Companies).
RECRUITMENT CONSULTANT, CAREER FINDERS – RECRUITMENT CONSULTING FIRM
FROM OCTOBER 2010 TO APRIL 2013
Duties:
Establish an applicant's information data base.
Attract potential candidate through different sources.
Searching, screening & selection CVs regarding to clients’ Industries as Pharmaceutical, Manufacturing, FMCG, Telecommunication, Construction…
Headhunting suitable candidates to match the clients’ requirements.
Conducting a phone interview for selected candidates.
Conduct initial interviews with different level of calibers in different aspects.
Pooling candidates CV's and applications from recruitment resources and newspapers advertisement. Filtering them according to job required specifications
Implement recruitment, testing and selection and job placement
Offering & informing terms of recruiting to the new applicant.
Scheduling appointments for applicants to be interviewed by the clients
Conducting Initial interviews, Administering Skills, Checking references & background & evaluating applicant's qualifications.
Organizing the Schedule interview for the short listed candidates as requested by the client.
Advertising vacancies opportunities by drafting and placing adverts in a wide range of media (e.g., LinkedIn, other websites,).
Performing reference check mentioned in candidates applications or CVs.
Dealing with clients to identify their recruitment inquiries.
Developing a good understanding of clients’ companies, their industry, what they do and their work culture and environment.
Handling our client confidential data and their requirements.
CUSTOMER SERVICE AND ADMINSTRATION, DURAVIT – MULTINATIONAL MANUFACTURING COMPANY.
FROM JANUARY 2002 TO SEPTEMBER 2008
Duties:
Receive phone calls from customers and assist them with their queries.
Handle customer complaints and suggestions, and advice them about different products or services.
Supervising the technical team, giving them the external supply and maintenance orders.
Following up the external orders till finalizing.
Preparing monthly reports directed to customer service manager.
Handling the internal memos and the In & Out correspondences.
Sending and receiving faxes.
Arranging meetings
Filing.
Handling all the internal procedures of the customer service department.
Responsible for sani-acrylic stock (input and output).
Responsible for sani-acrylic invoices and its taxes.
Reporting to customer service manager.
Dealing with sales department, project department.
INSTRUCTOR, SADAT ACADEMY FOR MANAGEMENT SCIENCES (SAMS).
FROM JUNE 2001 TO JANUARY 2002
Duties:
Giving courses in different software & maintenance applications. (Microsoft Office)
SKILLS
Computer skills:
Microsoft office: Word – Excel – Power Point – Mail Outlook
Excellent Internet user
Language Skills:
Native language: Arabic
Very good command of both written and spoken English.
Fair command of both written and spoken French.
Personal skills:
Hard worker, multitasks, get oriented to new tasks quickly, work under pressure & motivated by challenges, organizational skills…
Professional skills:
Personnel skills enhancement –Executive Search – Sourcing – Recruitment process – Interviews – Screening – Account Management – Headhunting – Negotiation …
TRAINING COURSES AND CERTIFICATES
Through the customer’s Eye at Raya Academy
Customer Service.
TOEFEL Certified
Introduction to visual basic- Faculty of Engineering Cairo University.
Stock Exchange Model of Egyptian Stock course through internet.
HR Diploma – AUC (2016-2017)
PROJECTS
System analysis and design project for the Stock Market where the user can buy and sell through the Internet and I got score (A+).
Graduation project: Encyclopedia about the Egyptian Civilization Monuments through the three main historic eras that Egypt passed through which are the Pharonic, the Coptic and the Islamic with video clips and a virtual tour [Grade: 200/200 (A+)
PERSONAL INFORMATION
Date of birth: December 22, 1979
Place of birth: Cairo
Material Status: Married
Nationality: Egyptian
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