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Customer Service Front Desk

Salmiya, Hawalli Governorate, Kuwait
January 16, 2018

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Tarek Hanafi

Fahaheel, Block *

(+***) **** ****



* *****' progressive experience working in reception and front desk roles

Positive nature with exceptional telephone etiquette. Demonstrated ability

to greet guests with a smile,providing information and arranging

reservations in timely manner .Quickly adapt to change and delivers the

best results under pressure of deadline.


Fidelio & Opera Systems Expert

MS Office Expert

multitasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.

Strong interpersonal skills

Decision making

Ability to work under pressure

Ability to work on a team or independently

Conflict Resolution


11/2013-07/2017 Ghazala Gardens Hotel, Sharm Elshiekh, Egypt

Front Desk Shift Leader

Greet and assist visitors and guests arriving on front desk.

Answer phone in a friendly and helpful manner.

Provide excellent customer service .

Computing basic arithmetic for room booking and other charges.

Reserve and book room using attention to detail, speed,and accuracy.

Take payments through cash or credit cards.

Maintain confidentially of hotel data and guest information.

02/2011-11/2013 Helnan Marina Hotel, Sharm Elshiekh, Egypt

Front Desk Shift Leader

Receive guests on arrival with a friendly manner.

Enter complete details into the computer.

Efficiently deal with check-out of guests.

Made advanced reservations, took bookings and fulfilled particular requirements.

Posted all transactions to make sure that all bills are kept up-to-date.

Report issue of maintenance to the manager for quick repair.

Ensuring the reception area is kept neat and tidy.

01/2007-03/2009 Solaris Cruise Ship, Luxor,Egypt

Front Desk Agent

Delivering excellent customer service .

Ensuring knowledge of staff movement inside and outside the ship.

Dealing with inquiries in a professional and courteous manner, in person, on the telephone or via e-mail.

Provide reports for the management.

Communicating with the other departments on board and the head office.

Scheduling the sailing times .


Bachelor Degree in Tourism & Hotels

Al minya University, Egypt (2002-2006)


Arabic : Native

English: Excellent

German: Good


Date Of Birth: 29 sep 1985

Nationality : Egyptian


Available upon request

Thank you for handling my C.V

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