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Internal Communications Specialist

Kings County, New York, United States
January 13, 2018

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SONYA McILWAIN • 347-***-**** • LinkedIn: Sonya McIlwain • Brooklyn, NY


Internal Communications professional with a solid background in writing, intranet management, data analysis and event planning. Accomplishments include: Managed end-to-end communications for several lines of businesses for up to 55,000 employees. Partnered closely with senior business leaders to create strategic communications plans which increased participation by 30%. Leveraged on-line training when possible and limited costs for the business units. EXPERIENCE

National Coalition of 100 Black Women (volunteer), New York, NY 9/2017 - present

• Assists in planning various seminars including: securing speakers and venue

• Participates in conference calls to brainstorm ideas for program layout and logistics

• Assists other members with tasks for their assigned committees JPMORGAN CHASE, New York, NY 2007-2017

Training Associate (2/2017- 6/2017)

• Facilitated program activities for summer intern program and various employee engagement programs. Reviewed intern resumes, planned logistics, developmental activities and social events.

• Piloted focus groups around diversity and inclusion to improve existing diversity practices and explore new ideas to foster an inclusive environment.

• eLMS administrator responsible for generated reports, ensured transcript accuracy, tracked required curriculum and new hire training. Troubleshooted system issues and transcript errors in conjunction with systems administration team.

• Created activities around Peer Advisory group by selecting mentors, identifying new hires, creating networking activities and additional employment opportunities. Organized new hire speaker series with executives and various senior employees from different lines of business.

• Planned events and induction training for new hires while ensuring employees received adequate networking opportunities and onboarding resources.

Internal Communications Associate, Officer (10/2010-11/2016)

• Created communications plans and strategies for various initiatives (e.g. 360-degree feedback/multi-rater, diversity& inclusion, email phishing, etc.). Tracked and reported completion statistics for management review.

• Wrote various emails, invitations and executive briefs and published content for intranet site. Proofread, edited and delivered (via mass email system) all executive messages, newsletters and invitations.

• Liaised between internal communications group and executives to ensure consistency in branding, accuracy of audience and best delivery method for messaging. Provided press team with content for social media campaigns.

• Facilitated large events - town halls (5,000+ employees), executive meetings and training sessions. Coordinated all pre-program activities including metrics, logistics, webcast features, surveys, etc.

• Implemented email delivery strategies and managed Sharepoint calendar to orchestrate timely deliveries.

• Facilitated monthly call for mass email end users to share ideas and troubleshoot system issues, resulting in a reduction in tickets raised to the helpdesk. Conducted training sessions and created learning guides for colleagues on the process of message delivery.

Executive Administrative Assistant/Project Specialist (8/2007-10/2010)

• Business Resiliency/Disaster Recovery Plan coordinator responsible for maintaining accurate employee information for a team of 45, coordinated monthly changes to Emergency Call Tree, compiled results of annual call tree test and distributing notices. Created and distributed messaging regarding security updates and policies.

• Responsible for desk security and proper file storage for all colleagues and managers.

• Created SharePoint sites, managed permissions for eight project managers, edited web pages and developed content.

• Maintained remediation audit weekly report for Large Corporate and Middle Market by updating remediated items, tracked submissions and ensured timely responses.

• Planned meetings/conferences: logistics, announcements and attendee lists. Assisted with on-boarding/training for new hires.

DELOITTE, New York, NY 2005–2007

Administrative Assistant (11/2005 – 8/2007)

• Prepared/submitted client invoices, expenses, maintained invoice database and managed all billing transactions.

• Planned partner meetings: secured space, meals, negotiated contract specifics, created electronic invites and attendees list.

• Scheduled monthly meetings/calls for a growing international group. Established policies, workflow, and department vision.


HR Learning and Development Specialist (11/1997 -11/2005)

• Project manager for two major women and minorities executive potential programs - Secured managerial assignments and training opportunities. Successfully placed 13 of the 15 candidates in managerial positions.

• Project manager for the secretary’s advancement program - conducted bi-weekly seminars, collaborated with diversity team to ensure opportunities were provided to a broader audience. Successfully placed 10 members in advanced positions.

• Facilitated various programs including: new hire training and orientation, management of LMS system and program budgets, assigned instructors based on curriculum needs and evaluated instructor performance and course content.

• Managed task force teams to create curriculum in response to training needs/cost analysis for business units. Findings resulted in cost effective methods of conducting future training programs.

• Created and managed several training initiatives around diversity &inclusion and administrative seminars.

• Conducted on-line course registration - resolved technical issues, fielded employee questions and created job aids. JOHN JAY COLLEGE, New York, NY 2002 –2003

Vocational Career Counselor (Part-time position)

• Career development counselor and program manager of vocational programs for inmates at Riker's Island prison. Managed a team of four vocational instructors, recruited students, conducted information sessions and maintained student records.

• Program manager for job placement program that included career counseling and conducting exit interviews. EDUCATION

MPA, Public Affairs and Administration - Metropolitan College of New York - New York, NY BS, Communications - University of Maryland, University College - College Park, MD TECHNICAL SKILLS & COMMUNITY INVOLVEMENT

• Computer: MS Office, Sharepoint, Adobe, Confirmit, Vignette, MS Project and social media

• Community involvement:

o Catchafire volunteer group – Project: writing assignments for Food &Finance High School (proposals and donor letters)

o National Association of University Women – Recording Secretary, fundraising, logistics and finance management

o Stuyvesant East Preservation Action League (SEPAL) – promotions, community board participation and event planning

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