Sanvernetas Thomas

ac30ze@r.postjobfree.com 662-***-****

Philadelphia, Pennsylvania 19121

SKILLS

●Customer Care

●Diverse PC Knowledge

●Sales

●Multitasking

●Vast Technical Knowledge

●Conflict-Resolution

●Verbal Communication

●Exceptional Telephone Etiquette

●Customer Satisfaction

EXPERIENCE

Francesca’s - Neshaminy Mall, Pennsylvania

Stylist

09/2017 to Current

●Proactively engaging with each customer.

●Follow and achieve department’s sales goals.

●Build productive trust relationships with every customer.

●Styling and pairing clothing and/or accessories to fit customer’s needs.

●Maintain knowledge of current sales, promotions policies regarding payment/exchanges, and security practices.

●Answer questions regarding the store and it’s merchandise.

●Complete all cleaning, stocking, and organizing tasks in assigned sales area.

Harte Hanks - Langhorne, Pennsylvania

MMO Triage Agent, Medical Mutual of Ohio Project

10/2017 to 12/2017

●Documenting the customer’s information and the reason they are calling.

●Ensure customer that their needs will be met.

●Identify chronic customer issues by creating and maintaining customer complaint log.

●Defuse volatile customer situations calmly and courteously.

●Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

●Act professionally and patiently when addressing negative customer feedback.

●Transferring customer to the to designated department.

●Meet or exceed service and quality standards every review period.

●Effectively manage a high-volume of inbound and outbound customer calls.

Harte Hanks - Langhorne, Pennsylvania

Tier 1 Agent, MLB Project

03/2017 to 07/2017

●Accurately document, research, and resolve customer service issues.

●Mastery of customer service management systems and databases.

●Improve call center functionality and service capacity by resolving customer complaints efficiently and quickly.

●Defuse volatile customer situations calmly and courteously.

●Identify chronic customer issues by creating and maintaining customer complaint log.

●Address and resolve customer product complaints empathetically and professionally.

●Gather and verify all required customer information for tracking purposes.

●Refer unresolved customer grievances to designated departments for further investigation.

●Act professionally and patiently when addressing negative customer feedback.

●Effectively manage a high-volume of inbound and outbound customer calls.

●Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

●Resolve service, pricing, and technical problems for customers by asking clear and specific questions.

●Meet or exceed service and quality standards every review period.

Forever 21 - Franklin Mills, Pennsylvania

Sales Associate

01/2017 to 03/2017

●Maintain knowledge of current sales, promotions policies regarding payment/exchanges, and security practices.

●Complete all cleaning, stocking, and organizing tasks in assigned sales area.

●Contribute to team success by exceeding team sales goals.

●Answer questions regarding the store and it’s merchandise.

●Demonstrate use and care of merchandise.

●Greet customers and ascertain customers' needs.

●Help customers with questions, problems, and complaints in person and via telephone.

●Stock shelves, supplies, and organize displays.

●Organize racks and shelves to maintain the visual appeal of the store.

●Verify that all customers receive receipts for purchases.

●Develop positive customer relationships through friendly greetings and excellent service.

Systems Automotive Interior - Dorsey, Mississippi

Production Control Team Member

01/2014 to 12/2016

●Transport raw materials, Work in Progress (WIP), and finished goods from between production

●control area to manufacturing area.

●Communicate with manufacturing team members and team leaders in order to maintain even

●flow of materials.

●Receive raw materials and move raw materials to temporary storage.

●Maintain and control packaging materials.

●Prepare finished goods and other materials for shipping.

●Participate in a teamwork atmosphere and contribute to various continuous improvement projects and

●processes.

●Recognize/define problems, collect data, and assist team leader in developing conclusions.

●Perform all computer functions necessary to track various aspects of goods.

●Support the shipment of goods produced and the received goods/supplies to be used in or to aid in the production/storage of goods destined for sale to our customer base.

●Report defective materials or questionable conditions to the department supervisor.

●Keep an adequate supply of shipping materials on hand at all times.

●Identify the product's style and sequence number.

●Complete the proper shipping manifest for the buyer.

Systems Automotive Interior - Dorsey, Mississippi

Manufacturing Team Member

04/2013 to 12/2013

●Read, learn, understand, and interpret blueprints/work instructions, and other instructions

●written or verbal, to complete assembly of products or components according to established

●guidelines and quality standards.

●Use a variety of hand and power tools following appropriate methods and procedures to

●complete mechanical assembly of components or products, and prepare products and other

●items for shipment.

●Maintain a clean, organized work area and maintained all equipment according to

●maintenance plans and established procedures.

●Practice problem solving and troubleshooting techniques as part of a team responsible for realizing continuous improvement to products and processes.

●Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.

EDUCATION

Itawamba Community College - Some College - Business and Marketing - 01/2014 to 05/2015

Mississippi State University - Some College - Kinesiology - 08/2011 to 05/2012

Mantachie High School - Diploma - 05/2011

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