Customer Service Sales
Resume:
Sanvernetas Thomas
***********@*****.*** 662-***-****
Philadelphia, Pennsylvania 19121
SKILLS
●Customer Care
●Diverse PC Knowledge
●Sales
●Multitasking
●Vast Technical Knowledge
●Conflict-Resolution
●Verbal Communication
●Exceptional Telephone Etiquette
●Customer Satisfaction
EXPERIENCE
Francesca’s - Neshaminy Mall, Pennsylvania
Stylist
09/2017 to Current
●Proactively engaging with each customer.
●Follow and achieve department’s sales goals.
●Build productive trust relationships with every customer.
●Styling and pairing clothing and/or accessories to fit customer’s needs.
●Maintain knowledge of current sales, promotions policies regarding payment/exchanges, and security practices.
●Answer questions regarding the store and it’s merchandise.
●Complete all cleaning, stocking, and organizing tasks in assigned sales area.
Harte Hanks - Langhorne, Pennsylvania
MMO Triage Agent, Medical Mutual of Ohio Project
10/2017 to 12/2017
●Documenting the customer’s information and the reason they are calling.
●Ensure customer that their needs will be met.
●Identify chronic customer issues by creating and maintaining customer complaint log.
●Defuse volatile customer situations calmly and courteously.
●Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
●Act professionally and patiently when addressing negative customer feedback.
●Transferring customer to the to designated department.
●Meet or exceed service and quality standards every review period.
●Effectively manage a high-volume of inbound and outbound customer calls.
Harte Hanks - Langhorne, Pennsylvania
Tier 1 Agent, MLB Project
03/2017 to 07/2017
●Accurately document, research, and resolve customer service issues.
●Mastery of customer service management systems and databases.
●Improve call center functionality and service capacity by resolving customer complaints efficiently and quickly.
●Defuse volatile customer situations calmly and courteously.
●Identify chronic customer issues by creating and maintaining customer complaint log.
●Address and resolve customer product complaints empathetically and professionally.
●Gather and verify all required customer information for tracking purposes.
●Refer unresolved customer grievances to designated departments for further investigation.
●Act professionally and patiently when addressing negative customer feedback.
●Effectively manage a high-volume of inbound and outbound customer calls.
●Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
●Resolve service, pricing, and technical problems for customers by asking clear and specific questions.
●Meet or exceed service and quality standards every review period.
Forever 21 - Franklin Mills, Pennsylvania
Sales Associate
01/2017 to 03/2017
●Maintain knowledge of current sales, promotions policies regarding payment/exchanges, and security practices.
●Complete all cleaning, stocking, and organizing tasks in assigned sales area.
●Contribute to team success by exceeding team sales goals.
●Answer questions regarding the store and it’s merchandise.
●Demonstrate use and care of merchandise.
●Greet customers and ascertain customers' needs.
●Help customers with questions, problems, and complaints in person and via telephone.
●Stock shelves, supplies, and organize displays.
●Organize racks and shelves to maintain the visual appeal of the store.
●Verify that all customers receive receipts for purchases.
●Develop positive customer relationships through friendly greetings and excellent service.
Systems Automotive Interior - Dorsey, Mississippi
Production Control Team Member
01/2014 to 12/2016
●Transport raw materials, Work in Progress (WIP), and finished goods from between production
●control area to manufacturing area.
●Communicate with manufacturing team members and team leaders in order to maintain even
●flow of materials.
●Receive raw materials and move raw materials to temporary storage.
●Maintain and control packaging materials.
●Prepare finished goods and other materials for shipping.
●Participate in a teamwork atmosphere and contribute to various continuous improvement projects and
●processes.
●Recognize/define problems, collect data, and assist team leader in developing conclusions.
●Perform all computer functions necessary to track various aspects of goods.
●Support the shipment of goods produced and the received goods/supplies to be used in or to aid in the production/storage of goods destined for sale to our customer base.
●Report defective materials or questionable conditions to the department supervisor.
●Keep an adequate supply of shipping materials on hand at all times.
●Identify the product's style and sequence number.
●Complete the proper shipping manifest for the buyer.
Systems Automotive Interior - Dorsey, Mississippi
Manufacturing Team Member
04/2013 to 12/2013
●Read, learn, understand, and interpret blueprints/work instructions, and other instructions
●written or verbal, to complete assembly of products or components according to established
●guidelines and quality standards.
●Use a variety of hand and power tools following appropriate methods and procedures to
●complete mechanical assembly of components or products, and prepare products and other
●items for shipment.
●Maintain a clean, organized work area and maintained all equipment according to
●maintenance plans and established procedures.
●Practice problem solving and troubleshooting techniques as part of a team responsible for realizing continuous improvement to products and processes.
●Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.
EDUCATION
Itawamba Community College - Some College - Business and Marketing - 01/2014 to 05/2015
Mississippi State University - Some College - Kinesiology - 08/2011 to 05/2012
Mantachie High School - Diploma - 05/2011
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