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Cairo, Cairo Governorate, Egypt
January 13, 2018

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Mohamed Mahmoud Ahmed Ibrahim Akkad Elhay *, Nasr City, Cairo

(002) 011********


July 2012 October University Cairo, Egypt

Bachelor of economy and political science


•Studying MBA.

•Diploma in International Arbitration

•Time Management AlFuttaim Training Center.

•Customer service Satisfaction.

•Completed course Team management.

•Course of Communication skills.

• I studied at the British council

•ICDL (international computer driving license) Russia center.


2017 Branch Manager at Harvest British College

Coordinates and plans the administrative functions.

Overseeing the daily duties of the administrative staff of the area assigned.

Evaluates existing administrative or operational behaviors, practices and techniques and recommends improvements.

Training employees; assigning, directing work and evaluates performance besides, addressing their complaints and resolving their problems.

Reports problems that have a significant impact on the overall goals of the company to the customer care department.

Handles difficult client complaints and concerns.

Analyzes his department’s financial information with the accounting department on monthly basis.

Assists staff in completing workload assignments (If necessary).

Carries out supervisory responsibilities in accordance with the Harvest policies and applicable house rules.

Coordinates with other departments all current students related tasks and approves any students’ requests or refunds.

Ensures the administrative staff is fully prepared with materials, tools and equipment backups for any emergencies.

Conducts an orientation for new classes and surveys for current classes to evaluate the instructor, environment and any other matters.


Repair iPhone mobile service

Operations Agent & Administrators


- They handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem. - They manage work order, shipping, and receiving in addition to iFixers repairs status and routing- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.- Requisition and maintain inventories of materials or supplies necessary to meet production demands.- Confer with department supervisors or other personnel to assess progress and discuss needed changes.- Distribute production schedules or work orders to departments.- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.- Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.- Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.- Record production data, including volume produced, consumption of raw materials, or quality control measures.- Maintain files, such as maintenance records, bills of lading, or cost reports.- Provide documentation and information to account for delays, difficulties, or changes to cost estimates.- Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections.

2013-Present IKEA, Al futtaim. CFC, Egypt

Home Furniture Solution 361 branch around the world.

Of co-workers who attended and contributed to the construction of a branch IKEA Cairo. (Build Up)

Senior Support Staff 2013

•Of the four employees who have been selected to manage the team of four sub-sections (Info Desk -Call Center- Merchandise Pickup- Smaland) 26 members and that in the absence of the team manager or concern in other things.

•Place the main branch entrance and also spotty branch.

•Solving customer problems and received suggestions and complaints.

•Answering customer inquiries.

•Customer guidance and instruct them on how to shopping inside the IKEA branch.

•Make announcements inside the branch.

•Make periodically survey to have customer’s feedback about the store services and products face to face.

•Make regular survey to our co-workers and seniors to improve our knowledge.

•Contact with suppliers of things belongs to CS department.

•Supervision of all of the terms of keeping customers personal belongings

•Supervision cleanliness of the entrance, podium, bathrooms, baby care room and the prayers room.

•Remember Lost and found items.

•Supervision of catalogs and explained

•Make customer satisfaction

•Supervising shopping tools, yellow bags, box trolleys and other tools.

•Working now as a call center agent handling customer’s cases answer phone inquiries, contact with Home Delivery team to solve customers’ issue, handle queue and make daily and monthly reports also make after sale call to measure how customer’s satisfaction.

•Support other departments when business need.

2011 MBC MASR Cairo, Egypt

Production and showing company

Member of producion Team.

2012 Intercontinental city stars Cairo, Egypt

Front Disk and Administrators

2012 Toshiba elaraby Cairo, Egypt

The Biggest Manufacturing and Distributor for Home Appliances

Making Survy and follow up after sale with customers.


•Excellent at Microsoft Office (Word, Access, Excel & power point)

•Very good at MS project and MS Outlook.

•Very good at browsing and surfing internet.


•Assertive, quick learner and sense of responsibility.

•Excellent Communication skills and ability to work in a team.

•High Motivation and strong accountability, positive minded and self-motivated.

•Good work relations, well organized and thinking person.

•Have ability of leading.

•Always forward to be better.


•Reading interesting text to broaden my mind.



Personal Data

•Marital status : Single

•Date of Birth : 23- Julay-1991

•Military service : Exempted

•Driving License : Valid.

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