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Engineer Field Service

Dublin, Ohio, United States
January 13, 2018

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** ***** ** ******* *************/ Engineer in USA including 21 years for US Enterprise companies

Extremely efficient - Highly organized - Great attention to detail and follow-up - Great team player

Excellent communication, analytical, research, troubleshooting, documentation and planning skills


ATM Hardware Maintenance – NCR Online, Dublin, OH, 2015

ATM Software Programming – Diebold, Canton, OH, 2013

ITIL v3 Foundation – EXIN Online, Columbus, OH, 2011

Linux, Vista, and Windows 7 – University of Phoenix, Costa Mesa, CA, 2010

MCSE 2003 – Irvine Valley College, CA, 2005

TCP / IP Network Design – University of California, Irvine, CA, 2004

Applied Internet Security – University of California, Irvine, CA, 2001

VOIP / Voice and Data Networks – University of California, Irvine, CA, 2000

Windows NT Networking – University of California, Irvine, CA, 1996

IQ=140 – UK Mensa Testing, Bucharest, Romania, 1990

Master of Science in Computer Engineering – Polytechnic University of Bucharest, Romania

Bachelor of Science in Electronics Engineering – Polytechnic University of Bucharest, Romania


FIELD NATION – Freelance Work 05/17 – Present

Technical Engineer – Field Service

Analyze, troubleshoot, and repair hardware or software on computer systems, registers, and peripherals

Perform on-site service and repair on major OEM Servers, laptops, desktops, printers, and networks

Support ATMs and POS (Point of Sales) Diebold, NCR, and Wincor-Nixdorf Windows based systems

Activities include recognition, research, isolation, resolution, follow-up, pick-up, ship, and document

MAPSYS Inc – 6 months Contract 08/16 – 03/17

End Client: COMMERCIAL SAVINGS BANK, Upper Sandusky, Ohio

Systems Engineer, Level 2 and 3 Network & Systems Support – On Site

AD, Windows Server 2008/ 2012/ 2016, Windows 7/ 10, IBM iSeries, 100+ Servers, 1,000+ users

Jack Henry banking system, Office 365, Cisco Unity System 8.0, Backup Exec 2014, and Veeam 9.0

Support for Data Center operations/ LAN/ WAN, VPN, VMware 5.5, on site and by remote

PYRAMID CONSULTING – 6 months Contract 08/15 – 02/16

End Client: SPECIAL METALS CORPORATION (a division of PCC), Huntington, West Virginia

Systems/ Server Engineer, Server Audit and Migration, Project Manager – Home Office

AD, Windows Server 2008 R2 and 2012 R2, Windows 7, LAN/ WAN, 1,500+ Servers and 7,000+ users

Windows Server 2003 audit/ hardening, SCCM/ SCOM 2012, Migrate 200+ Servers to 2008/ 2012 R2

Enforce security and best practices in Applications, GPOs, Registry, Services, and Symantec EndPoint

TECH MAHINDRA – 8 months Contract 06/14 – 02/15

End Client: ABERCROMBIE & FITCH HQ, New Albany, Ohio

Systems Engineer, Level 2 and 3 Network & Systems Support Lead – On Site

AD, Windows XP, 7, 8, 10 and OS X environment, 1,500+ Servers, 5,000+ users, HP OpenView

Windows Server 2008/ 2012 R2, DC/ LAN/ WAN, DMZ, Office 365, software deployment implement

Altiris 6.9 to 7.5 migration, command line/ PowerShell/ Visual Basic/ Admin Studio/ Java scripting

VMware ESX 5+ View, vCenter, vSphere, VDI clusters, templates creation and management

GPO administration, scripting, image creation and deploy, security and reporting

NESCO RESOURCE – 2 years Contract 03/12 – 03/14

End Client: DIEBOLD Inc, North Canton, Ohio

Systems Engineer, ATM Field Engineer – Home Office & Field Service

ATM software Engineering, design, implement, test, troubleshoot, fix, and document

Windows XP/7 Migration, Windows Server 2008/12 R2, SCCM/ SCOM 2012, Solar Winds, VMware

Data Center operations support, including Active Directory, LAN/ WAN, Radia, SAN, and VPN

Enforce security using McAfee EPO, Symantec EndPoint, and Aladdin USB Encryption

Implement deployment automation by using batch files, Visual Basic, and Java scripts

SOGETI USA – 3 months Contract 12/11 – 03/12

End Client: BOB EVANS FARMS HQ, Columbus, Ohio

Systems Engineer, Level 2 and 3 Network & Systems Support – On Site

Provide support for AS400, JBA, .NET, SQL, and Horizon using ServiceNow ticketing system

Create and update documentation in Lotus Notes 8.5 and on SharePoint 2010

COGNIZANT TECHNOLOGY SOLUTIONS – 8 months Contract 05/11 – 12/11

End Client: JP MORGAN CHASE HQ (Polaris McCoy Center), Columbus, Ohio

Systems Engineer, Assistant Operations Manager – On Site

Enforce security for ATM gold images to be released in field, Radia, Symantec EndPoint, McAfee EPO

Data Center operations, 2008 R2 Servers, Clustering, Load Balancing, DMZ, PlateSpin, SAN, VMware

Configure and manage Active Directory, use SCCM/ SCOM 2007 for software patches/ updates/ reports

Implement automation in application deployment using batch files, Visual Basic, and Java scripts

Level 1/ 2/ 3 Server and ATM (Automated Teller Machine) technical support in house and in field

Create and update documentation on SharePoint 2010

CONEXANT SYSTEMS HQ, Newport Beach, California – 6 months Contract 11/10 – 04/11

Product Application Engineer, Lenovo Japan Account Manager – On Site

AD, Windows 7-32/64 SP1, Vista 32/64 SP2, XP 32/64 SP3, Linux Ubuntu, and 2008 R2 Servers

Distributed Defect Tracking System, Microsoft Visual SourceSafe, and JIRA

Windows Debugging Tools, Acronis, Bart, Cool Edit, Hiren, SCCM/ SCOM 2007, Symantec Ghost

Design Verification Testing to detect, record, track, and solve audio driver bugs down to code

International team work with programmers, technicians and engineers to meet deadlines

POMEROY HP – 6 months Contract 04/10 – 10/10

End Client: EDISON INTERNATIONAL (S.O.N.G.S.), San Clemente, California

Systems Engineer, Help Desk Coordinator – On Site

350+ Servers network support, AD, HP Systems Insight Manager, SCCM/ SCOM 2007, Solar Winds

4,000+ Users, Level 1/ 2/ 3 remote support using Altiris, Peregrine, SAP, and Tivoli systems

Deploy and support Citrix, McAfee, MDE, OCS, Oracle, DMZ, VPN, and Android/ Blackberry/ PDAs

Support migration from Windows 2000 to XP, and from Office 2003/ 2007 to Office 2010

Deploy various applications including migration from Lotus Notes 6.5.2 to 8.5.1 using Altiris

DELTA HEAD START HQ, Los Angeles, California – 6 months Contract 10/09 – 03/10

Systems Engineer, Help Desk and Technical Manager – On Site & Field Service

Windows 2008 HP Servers and XP HP workstations environment, HP OpenView

Use Active Directory to create, modify, and maintain system accounts accuracy

Support Exchange 2010, SQL 2008 Server, Blackberry 5.0 Servers, DMZ, SCCM/ SCOM 2007

Configure and maintain SonicWall firewalls according to company policies and rules

Plan and perform migration from Windows XP to Windows 7

Plan and perform migration from Office 2003/ 2007 to Office 2010

Plan and perform Symantec Anti-Virus installation

Provide level 1/ 2/ 3 Help Desk support and Field Service

CORPORATE BUSINESS SOLUTIONS – 3 months Contract 11/08 – 01/09

End Client: FREMONT BANK DATA CENTER, Santa Ana, California

Systems Engineer, Data Center Backup Specialist – On Site

Support Windows 2003/ 2008 Dell, IBM, HP Servers (6,000+), HP SAN, HP OpenView

Support Data Center CommVault Galaxy/ Simpana Backup system daily operations

Monitor 200 tapes Vault systems and prepare daily backup tapes for Iron Mountain pickup

Document, troubleshoot and solve all backup issues and update the log records

LANDAMERICA FINANCIAL GROUP HQ, Irvine, California – 4 years Employee, lay off 01/05 – 08/08

Systems Administrator and Engineer, Project Manager – On Site & Field Service

Windows Server 2000/ 2003/ 2007/ 2008 Dell, Compaq, 1,200+ Servers, HP OpenView

Support 24x7 on-call and all by myself 260 users (as part of 11,000+ users nationwide)

Apply extensive Active Directory knowledge to support system and user accounts

Manage, backup and maintain Exchange 2007 Server

Manage SQL 2005 / 2008 Servers and support Crystal Reports for users

Apply comprehensive knowledge of Microsoft products like IIS 6.0 and 7.0

Implement, monitor, and administer VMware ESX and Terminal Servers to reduce costs

Use SCCM, SCOM, and Solar Winds to monitor, troubleshoot, and update the network

Participate in Data Center operations including use of Cisco, DHCP, DNS, and WINS

Use CommVault Galaxy and Veritas backup systems to assure business continuity

Use GPO, DMZ, PGP, PKI e-Token, RAID, SonicWall, and VPN to assure business security

Analyze and implement security features as required by PCI and SOX security audits

Support Avaya phone system, update all 3 Servers implied, and create weekly reports

Support Velocity door access system, and DIVAR video surveillance security system

Build 100+ Servers, 250+ Workstations, and 60+ laptops

Write documentation, procedures, Windows batch files, PowerShell, and Visual Basic scripts

Daily documentation updates using SharePoint 2003 and 2007

Level 1/ 2/ 3 support on site or by remote using Clientele and FootPrints ticketing systems

Plan and test Disaster Recovery plans

Plan and perform Server consolidation and migration by PlateSpin, and Data Center relocations

Plan and perform various Large Scale Software Deployment Projects

GLORY USA HQ, Cypress, California – 4 years Employee, lay off 10/00 – 10/04

Systems and Integration Engineer, Loomis Fargo Account Manager – On Site & Field Service

Support Windows NT4/ 2000/ 2003 Dell, Compaq, HP, and IBM Servers (900+)

Team member supporting 24x7 over 5,000 users nationwide

Use knowledge of Active Directory to maintain and extend company’s LANs and WAN

Install, configure, and support IBM DB2, SQL Gupta and Glory USA financial software

Install, configure, and monitor DHCP, DNS, DMZ, Linux Red Hat, RAID, SMS, Cisco VPN

Install, monitor, and troubleshoot ARCserve and Veritas Backup to assure data safety

Build 200+ Servers, 500+ Workstations, and 100+ laptops

Level 1/ 2/ 3 support on site or by remote using Remedy ticketing systems

Plan, perform, and support Windows 2000 to XP migration including software applications

Build, install, and support nationwide 52 new sites for Loomis Fargo client company

Write process documentation and procedures. Train and supervise technicians

VOLT INFORMATION SCIENCES HQ, Orange, California – 3x 6 months Contracts 03/99 – 08/00

Sr. Systems and Network Administrator, Project Lead – On Site

Level 1/ 2/ 3 support and Data Center operations (1,500 Servers and over 10,000 users)

Lead for special projects like Object Fax, FaxCom for Exchange, Mail Servers, SMS, Ghost

Managed hardware/ software deployments, Data Center duplication, and Y2K compliance

DATA DESIGN CORP, Huntington Beach, California – 2 years Employee, lay off 02/97 – 03/99

Systems and Network Administrator, Help Desk and Technical Manager – On Site & Field Service

FRESNO COUNTY, Fresno, California ( 6 months contract, 01/98 – 06/98 ) Help Desk, Heat. 160 Servers. 900 users. NT4/ 95/ Workgroups, Citrix, LDAP, TCP/IP, Banyan-Vines, Lotus Notes.

PRUDENTIAL HQ, Irvine, California ( 3 x 3 months contracts, 02/97 – 12/97 ) Support NT4/95. 700 Servers, 10K users. Data Center relocation. Help Desk, Clientele, Citrix, LDAP, Lotus Notes.

PRINTER CONNECTION, Anaheim, California – 5 years Employee 11/91 – 01/97

Systems and Network Specialist, Technical Support Coordinator – On Site & Field Service

Build, upgrade, monitor, test, and repair Servers, workstations, laptops, and network printers. Support IBM based PCs and MacIntosh systems, including for hospitals. Phone and on-site user support. Field service.

DXN ELECTRONICS SERVICES, Costa Mesa, California – Owner, Consulting 09/91 – 02/97

Computer and Electronics Services Specialist – Home Office & Field Service

Troubleshoot, repair, design, and customize electronic systems/ installation. Diagnosis and repair various electro-mechanical systems down to component level using my own meters, oscilloscope, and analyzer.

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