Customer Service Microsoft Office
Resume:
An enthusiastic and highly motivated bilingual individual who has a clear understanding of
the role and responsibilities associated with being a civil engineer.Having the ability to provide support for multiple concurrent priorities. I am able to establish, maintain and develop effective working relationships with service users, operational teams, delivery partners and colleagues. I possess a broad range of technical, personal effectiveness and leadership skills and use rigorous logic and methods to come up with effective solutions to difficult problems. I am also comfortable with and able to effectively cope with change, I have a long track record of making best use of any available resources and techniques. I currently work as First Line Support at IPKO Communications. IPKO Telecommunications, Customer Service Advisor June 2015-present
First point of call for investigation, resolution and reporting of all customers related complaints.
Identify, contact and build relationships with prospective customers via telephone.
Build market position by locating, developing, defining, negotiating and closing business relationships.
1st Line Support, December 2015 – present
Support Business Clients
Sales representative for Business Clients (upselling and cross-selling).
Maintain all IPKO’s communication channels (social networks and official company e-mail).
Provide support call agents with any various problems they face such as, software technicality and product knowledge.
Internship at A1 Architecture
First steps of engineering software such as AUTO-CAD, TOWER etc.
Working under pressure and dealing with very tight deadlines Shkëmb Shabani
1/1 ; 1/35 - St.”28 Nentori” 10000, Prishtine - Kosovo
*************@*****.***
Sex: M Date of birth: 15/09/1991 Nationality: Serbian / Kosovan (Dual Nationality) POSITION
Graduate Civil Engineer
Profile
Experience
15 /06/2015 - Present
06/01/2014-31/12/2014
Volunteer work for Red Cross in Bujanovac
During my time at Red Cross, I volunteered to take part in seminars, I learnt decision making under pressure, leadership skills and organizational skills. SYDHR Regional youth forum
During my time at Sydhr youth form I attended debate tournaments where I debated in Serbian and English.
I debated such topics as international business and international human rights.
I gained experience on working as a team and found it enjoyable.
Shared knowledge and experiences with colleagues.
In possession of Driver’s License “B” category since 2009 15/11/2005-26/1/2005
7/08/2008-14/08/2008
001/10/2010-19/10/2017
2006-2010
Bachelor of Science in Construction Engineering and infrastructure at University for Business and Technology –UBT. Graduated in October 2017
Sezai SURROI Gymnasium- Bujanovac,
A qualifications
Mother tongue Albanian
Other languages UNDERSTANDING SPEAKING WRITING
Listening Reading
Spoken
interaction
Spoken
production
English C2 C2 C2 C1 C2
Serbian C1 C2 C2 C1 C2
Communication skills Good communication skills gained through my experience as 1St line Support at IPKO where I am responsible for the most important clients of the company.
Organisational
/managerial skills
Leadership (while the manager and the supervisor have the weekends off, I am responsible for the office on weekends_.
Job-related skills Good command of quality control processes. Digital competence
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