Business/Process Analyst
Resume:
Thomas N. French
Carpentersville, Il 60110
********@***.***
SKILLS
Documentation and Training
Process Design and Development
Business/Systems Analysis
Project Coordination/Management
Systems Support
Services Framework Development
APPLICATIONS
e-Commerce (B2c, B2B)
Disaster Recovery
Data Center Stand-up
Web Services
Network Management
Service Level Agreements
Business Processes
Configuration Management
Release Management
EXPERIENCE
May 2008 - Present FCS Consultant
McDonald’s March 2017 – present Oakbrook, IL
As part of the enterprise implementation of Data Integration and Analytics for Big Data initiatives accomplishments include:
Development workflow, process and procedures for integration and analytics tools migration
"As-Is" and "To-Be" states process and state models for JIRA/Confluence
Oversight documentation, training, and administration of JIRA/Confluence migration
Increase in tool utilization by 200%
Creation of ITIL model governance structure and subsequent documentation standards
Blue Cross Blue Shield Oct. 2016-Jan. 2017 Chicago, IL
During the annual review of Information Security policies and procedures accomplishments include:
"As-Is" and "To-Be" states for the Information Security Strategy Management process
Update of compliance requirements for Information Security vendor management process
Coordination of Information Security Incident Response requirements
GE Healthcare June 2016-Oct 2016 Barrington, IL
In a re-structure, and content development of PACS, Cardio and Imaging integration systems, this opportunity provides DITA and regulatory experience. Accomplishments include:
Development of documentation requirements to support installation scripting in an Agile environment
Preparation of configuration requirements for DITA tools acquisition
Health Care Services Corporation Jan. 2015 - Dec. 2015 Chicago, IL
Engaging with a security ITSM service catalog with the ITIL model, tasks include the development of:
Operational Service Agreements along the ITIL model
Defining "As Is" and "To Be" states for the Risk Control Operations Model
Coordination of development and configuration of Cryptographic Key Management (SafeNet, SKLM)
Workflow and data modeling for operational processes and procedures for data a rest
Information Security RCO Service catalog offerings and IT Service Management Governance documentation
AbbVie Jun. 2014 - Nov. 2014 Vernon Hills, IL
During the standup of three enterprise data centers and over 50 remote sites during the separation, migration and transition of IT asset and operations, primary tasks include:
Application Hosting uses cases, work streams, workflows and requirements
Facilitation and socialization of Infrastructure requirements and compliance deliverables
Definition of High Level, Detailed and Low-Level, Design infrastructure documentation
Configuration Item data element specification and data fill (ServiceNow)
High level, Detailed Design, and low level configuration documentation
Allstate Jan. 2013 - Dec. 2013/Oct. 2015 - Dec. 2015 Northbrook, IL
Working with Production Operations and Availability, Continuity, and Security management leadership on ITIL/ITSM Governance, tasks include:
ITIL Security, Continuity, Incident, and Configuration Process analysis definition and documentation
Development of Configuration Item incident and DR support requirements and standards (ServiceNow)
Re-design and desktop review of Disaster Recovery plans
Motorola Jan. 2012 - Nov. 2012 Schaumburg, IL
During the development of military and public safety communications networks, tasks include:
Converging infrastructure specification and documentation
Scheduling and delivery of project artifacts using Gatekeeper
Risk and Gap Analysis for definition of content tags, metadata, for DITA documentation (Vasont, ArborText)
Coordination of documentation with development, training and project management
Kohl’s Nov. 2010 - Nov. 2011 Milwaukee, WI
Performing Business Analysis for, and documentation of, program and project document for the stand-up of Production (2x) QA, Stage, and Dev environments in three data centers for the eighth largest Retail e-Commerce site in the world, tasks include:
Development and ownership of Master Test Plans (Quality Center)
Creation of “As Is/To Be” Release, Configuration, and Data Activity diagrams, Use Cases, and processes
Process Design and Service Delivery Analysis for OS, Apps, and VMs (VMware, GigaSpaces, Azul)
Enforcement of Business Objective, Business Rules, and Functional Requirement in the PMO
BP May 2007 - Dec. 2009 Naperville, IL
In the oil and gas industry with the service and maintenance of terminal and refinery services, tasks include:
Requirements Analysis and verification for application specific configurations (Maximo and Syclo)
Project, Process, and Workflow definition, validation and documentation (Visio, Word, MS-Project)
Cross-functional, multi-vendor process, workflow, and procedure development and documentation
Requirements definition for multi-vendor issue tracking integration (Siebel, Remedy, and Helios)
Retail Supply Chain automation and tracking data requirements for Retalix, Informatica, and WebSphere
Integration of U.S.A. requirements into the global blueprint (SAP, S2000, PayPoint, QuickBooks)
Process Development, Testing, Documentation and Training for Support Call Center Disaster Recovery
Requirements Analysis, Process development, and documentation for a multi-national, support model
Broad, Cross-functional issues tracking, Process, and Workflow documentation (Excel, MS-Project)
Knowledge-Base requirements analysis, process definition, and documentation (Inquiria and SharePoint)
Project Management for Commlinx Credit Card Processing, DR/BC, and the POS integration
Previous
Firm
Responsibilities
Chamberlain - Elmhurst, IL
Integration of domestic and international testing and compliance standards
TicketsNow, Crystal Lake, IL
Creation of internal services for PMO, documentation, credit card processing, call center training, and BC/DR
FCS – Dundee, Il
Assisting small business startups with governance and ISO standards
Motorola, Schaumburg, IL
Best Practices, support documentation, ISO (TL) polices and standards to support IDEN wireless communication systems
Aerial – Rosemont, IL
Implementation of the documentation effort, Data Warehouse specifications, test plans, and acceptance criteria of POS, Fixed Assets, Sales performance, Credit verification and Billing
SDC – Chicago, IL
The negotiation for facilities and services for a savings of 20%, the integration of facilities for a quarterly savings of 45%, and the improvement of support to increase revenue 45%
AT&T - Field
Project management and field supervision of the installation of cellular phone network with budget of 150M in three major markets
Panasonic - Elgin, IL
The re-design and support of a large, heterogeneous, multi-national, data network.
Various
Participation in military programs including; assessments and RFPs (AFCAC, PMS-409), ILS CDRLS (B1-B and T-47), RFP/RFI's for commercial aviation flight systems (Boeing 777 - ATA), and airborne Reconnaissance/Targeting Systems
EDUCATION
Bachelor of Science,
Western Illinois University
Professional
Information Mapping Principles and Applications - Motorola
AMPs, NAMPs Theory of Operation, and Maintenance - Motorola
CDMA Hardware Operation and Maintenance - AT&T
MSO Emergency Recovery – Motorola
Unix Operation and System Administration - AT&T
Network Security Principles - National Computer Security Association
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