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Business/Process Analyst

Carpentersville, Illinois, United States
January 13, 2018

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Thomas N. French

**** *******

Carpentersville, Il 60110



Documentation and Training

Process Design and Development

Business/Systems Analysis

Project Coordination/Management

Systems Support

Services Framework Development


e-Commerce (B2c, B2B)

Disaster Recovery

Data Center Stand-up

Web Services

Network Management

Service Level Agreements

Business Processes

Configuration Management

Release Management


May 2008 - Present FCS Consultant

McDonald’s March 2017 – present Oakbrook, IL

As part of the enterprise implementation of Data Integration and Analytics for Big Data initiatives accomplishments include:

Development workflow, process and procedures for integration and analytics tools migration

"As-Is" and "To-Be" states process and state models for JIRA/Confluence

Oversight documentation, training, and administration of JIRA/Confluence migration

Increase in tool utilization by 200%

Creation of ITIL model governance structure and subsequent documentation standards

Blue Cross Blue Shield Oct. 2016-Jan. 2017 Chicago, IL

During the annual review of Information Security policies and procedures accomplishments include:

"As-Is" and "To-Be" states for the Information Security Strategy Management process

Update of compliance requirements for Information Security vendor management process

Coordination of Information Security Incident Response requirements

GE Healthcare June 2016-Oct 2016 Barrington, IL

In a re-structure, and content development of PACS, Cardio and Imaging integration systems, this opportunity provides DITA and regulatory experience. Accomplishments include:

Development of documentation requirements to support installation scripting in an Agile environment

Preparation of configuration requirements for DITA tools acquisition

Health Care Services Corporation Jan. 2015 - Dec. 2015 Chicago, IL

Engaging with a security ITSM service catalog with the ITIL model, tasks include the development of:

Operational Service Agreements along the ITIL model

Defining "As Is" and "To Be" states for the Risk Control Operations Model

Coordination of development and configuration of Cryptographic Key Management (SafeNet, SKLM)

Workflow and data modeling for operational processes and procedures for data a rest

Information Security RCO Service catalog offerings and IT Service Management Governance documentation

AbbVie Jun. 2014 - Nov. 2014 Vernon Hills, IL

During the standup of three enterprise data centers and over 50 remote sites during the separation, migration and transition of IT asset and operations, primary tasks include:

Application Hosting uses cases, work streams, workflows and requirements

Facilitation and socialization of Infrastructure requirements and compliance deliverables

Definition of High Level, Detailed and Low-Level, Design infrastructure documentation

Configuration Item data element specification and data fill (ServiceNow)

High level, Detailed Design, and low level configuration documentation

Allstate Jan. 2013 - Dec. 2013/Oct. 2015 - Dec. 2015 Northbrook, IL

Working with Production Operations and Availability, Continuity, and Security management leadership on ITIL/ITSM Governance, tasks include:

ITIL Security, Continuity, Incident, and Configuration Process analysis definition and documentation

Development of Configuration Item incident and DR support requirements and standards (ServiceNow)

Re-design and desktop review of Disaster Recovery plans

Motorola Jan. 2012 - Nov. 2012 Schaumburg, IL

During the development of military and public safety communications networks, tasks include:

Converging infrastructure specification and documentation

Scheduling and delivery of project artifacts using Gatekeeper

Risk and Gap Analysis for definition of content tags, metadata, for DITA documentation (Vasont, ArborText)

Coordination of documentation with development, training and project management

Kohl’s Nov. 2010 - Nov. 2011 Milwaukee, WI

Performing Business Analysis for, and documentation of, program and project document for the stand-up of Production (2x) QA, Stage, and Dev environments in three data centers for the eighth largest Retail e-Commerce site in the world, tasks include:

Development and ownership of Master Test Plans (Quality Center)

Creation of “As Is/To Be” Release, Configuration, and Data Activity diagrams, Use Cases, and processes

Process Design and Service Delivery Analysis for OS, Apps, and VMs (VMware, GigaSpaces, Azul)

Enforcement of Business Objective, Business Rules, and Functional Requirement in the PMO

BP May 2007 - Dec. 2009 Naperville, IL

In the oil and gas industry with the service and maintenance of terminal and refinery services, tasks include:

Requirements Analysis and verification for application specific configurations (Maximo and Syclo)

Project, Process, and Workflow definition, validation and documentation (Visio, Word, MS-Project)

Cross-functional, multi-vendor process, workflow, and procedure development and documentation

Requirements definition for multi-vendor issue tracking integration (Siebel, Remedy, and Helios)

Retail Supply Chain automation and tracking data requirements for Retalix, Informatica, and WebSphere

Integration of U.S.A. requirements into the global blueprint (SAP, S2000, PayPoint, QuickBooks)

Process Development, Testing, Documentation and Training for Support Call Center Disaster Recovery

Requirements Analysis, Process development, and documentation for a multi-national, support model

Broad, Cross-functional issues tracking, Process, and Workflow documentation (Excel, MS-Project)

Knowledge-Base requirements analysis, process definition, and documentation (Inquiria and SharePoint)

Project Management for Commlinx Credit Card Processing, DR/BC, and the POS integration




Chamberlain - Elmhurst, IL

Integration of domestic and international testing and compliance standards

TicketsNow, Crystal Lake, IL

Creation of internal services for PMO, documentation, credit card processing, call center training, and BC/DR

FCS – Dundee, Il

Assisting small business startups with governance and ISO standards

Motorola, Schaumburg, IL

Best Practices, support documentation, ISO (TL) polices and standards to support IDEN wireless communication systems

Aerial – Rosemont, IL

Implementation of the documentation effort, Data Warehouse specifications, test plans, and acceptance criteria of POS, Fixed Assets, Sales performance, Credit verification and Billing

SDC – Chicago, IL

The negotiation for facilities and services for a savings of 20%, the integration of facilities for a quarterly savings of 45%, and the improvement of support to increase revenue 45%

AT&T - Field

Project management and field supervision of the installation of cellular phone network with budget of 150M in three major markets

Panasonic - Elgin, IL

The re-design and support of a large, heterogeneous, multi-national, data network.


Participation in military programs including; assessments and RFPs (AFCAC, PMS-409), ILS CDRLS (B1-B and T-47), RFP/RFI's for commercial aviation flight systems (Boeing 777 - ATA), and airborne Reconnaissance/Targeting Systems


Bachelor of Science,

Western Illinois University


Information Mapping Principles and Applications - Motorola

AMPs, NAMPs Theory of Operation, and Maintenance - Motorola

CDMA Hardware Operation and Maintenance - AT&T

MSO Emergency Recovery – Motorola

Unix Operation and System Administration - AT&T

Network Security Principles - National Computer Security Association

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