Customer Service Manager

Anita L Jernigan

****Wild Cherry Lane

Wilmington, Delaware 19808

302-***-****

**************@*****.***

Snapshoot: Mega collection skills (25 years) experience from senior collector to managerial about 20 years commercial, third party medical, credit cards, automobile loans, refinance loans, debt consolidation loans and hard to collect monies background recovery.

Education:

2007 University Of Delaware- First Line Supervisor Training Certificate

06/95-09/98 John Jay Criminal Justice College, New York, NY major: Corporate Law/minor: Criminal Justice Law

Employment Experience:

11/16-11/17 Bank of America- Newark, Delaware (Customer Service 2 Recovery) Contractor Aerotek Agency

01/13-06/16 Waterlogic East LLC-New Castle, Delaware (Ar/Rep)

B2B Commercial Accounts

10/11-01/15 ABM Janitorial Services-Newark, De(VIP/Cleaner)

Clean Boa Offices

06/09-10/11 Simm Associates -Newark, Delaware (Account Manager)

Collected on Eaf,Hsbc,Auto loans Consumer & Business Accounts

01/04-05/09 Primerica Citi Group Corp /Short Sales and Mortgage Originator

Refinance Mortgages

12/04-12/05 MBNA Bank Newark, Delaware (Account Executive) Deerfield Telemarketing Sales

02/03-12/05 Phillips & Cohen Associates, Newark, Delaware (Collection Manager) Team of seven collectors I supervised group budget 141k + my individual budget 50k monthly

01/01-01/03 Applied Card Systems (aka) Cross Country Bank, Glen Mills, PA (Senior Collector) Recovery collections

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