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Administrative Assistant Customer Service

Pennsylvania, United States
January 13, 2018

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Lorraine Gordon

*** *** ****. ******, ** ***** (302) *** ****

Administrative Assistant

Adecco Staffing/ Invoice Clerk – Newark, Del.

October 2016 to Present

Answer and forward incoming calls to appropriate departments.

Monitor front entrance to ensure that only authorized visitor’s gain entrance into building.

Date stamp, sort and deliver USPS mail as receive daily.

Maintain Invoices for all Pharmaceutical clients.

Audit Invoice spreadsheets to ensure that all invoices print daily.

Maintain Shared Services email boxes to ensure all Invoices request are handle properly.

Run Invoices through Relay Inserting System to fold (Pitney Bowes D1385 Model #F3PN)

Process mail through Pitney Bowes Postage Machine.

Administrative Assistant

Adecco Staffing/Administrative Assistant – Northeast Md.

January 2015 to September 2016

Transferred all incoming calls to appropriate departments.

Filed Invoices and Service Receipts.

Updated North East Hose Inspection Database daily.

Entered payroll into PeopleSoft 8.4 for Gerdau, Paulsboro, Towanda and Wheelabrator Baltimore.

Reconciled Bill Validations Reports and calculated taxes before generated Invoices submitted to customers for payment.

Tracked Veolia Safety Process Excellence Audit Reports forms per sites for Northeast.

Allocated billing Validation Reports for payroll

Generated Invoices for Account Receivables.

Administrative Assistant

Placers Staffing/Administrative Assistant – Newark, Del.

March 2014 to November 2014

Answer and forward incoming calls to appropriate departments.

Activated and deactivated answering service.

Assisted customer with payroll pick-ups.

Updated Excel spreadsheets with taxes and fees paid by clients.

Ordered company supplies, sent out quarterly/annual reports.

Completed W-2 Reconciliation forms for tax purposes.

Updated and maintained excel spreadsheets for accuracy of Pension, 401K. And child support payments paid for our clients.

Data Entry Clerk / Advent Global Solutions – Richmond Va.

December 2013 to February 2014

Opened and sorted man under dual control.

Batched and processed customers mortgage checks into system.

Balanced payments into system and calculated 10-key tape to ensure balance was accurate for quality assurance.

Data Entry Clerk

AppleOne Staffing

February 2013 to September 2013

Cancelled and Credited debt protection fees, using various systems such as: Champs,Toolbars, OneH

And Mars, Metrics.

Personal Banker II

Wells Fargo – Wilmington, Del.

June 2010 to July 2013

Updated/maintained and changed customers information,

Opened checking, savings, IRA’s and CD’s, Lines of Credit for non-customers and existing customers.

Resolved difficult customers situations effectively, while delivering friendly customer service, and assuring highest level of customer satisfaction.

Handled daily teller transactions and discussed bank/investment services.

In-Store Financial Consultant

PNC Bank - Middletown, Del.

April 2008 to May 2010

Worked in high energy and fast pace supermarket environment.

Created new customer relationships.

Initiated conversation, opened customers checking, savings, and CD’s and loan accounts.

Helped manage client’s variety of PNC Bank products and services.

Opened, managed and closed accounts. Handled daily teller transitions and discussed bank/investment services.

Client Information Specialist

JP Morgan Chase- Newark, Del.

August 2005 to April 2008

Processed account opening for all private banking clients.

Researched and resolved outstanding issues with clients.

Addressed various Title changes and W8/W9 amendments.

Customer Service Representative

Bank of America – Dover Del.

March 2003 to August 2005

Verified customer information before activating credit cards.

Updated all customer information and processed balance transfers.

Issued credit line increases for cardholders, replacement cards and disbursed credit balance refunds checks.


Diploma in Business

Claymont High School – Claymont, DE 1981 to 1995

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