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Desktop Support Engineer

Location:
Oakland, California, 94604, United States
Salary:
30/hr
Posted:
January 13, 2018

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FAISAL A. MOHAMED

M: ***/***/**** E: ac30xg@r.postjobfree.com

PROFESSIONAL PROFILE SUMMARY

S

olutions-focused, team oriented Senior Hardware Support Engineer with broad-based experience and hands-on skill in the successful implementation of highly effective support operations and technical support strategies.

TECHNICAL PROFICIENCIES

HARDWARE

Intel and AMD processors, Motherboards, Chipsets, BIOS, Controller, Peripheral cards, Logic Analyzers, Oscilloscope, Spectrum AnalyzersIBM RS6000, AS/400, S390, FAStT500, HP-UX9000, Brocade Silkworm 3800 switches and directors, HBA (Emulex, JNI, Qlogic), Mcdata ED-140Ms and DS-32M, DS-32M2, DS-4700M and DS-24M2 SAN switches, FC-512, Inrange FC6000, Cisco 2500, 2600 and 4000, 7200 routers, 2900 and 6500 switches,

OPERATIONG SYSTEMS

UNIX (AIX, SOLARIS, DG/UX, MP RAS, HP-UX), OS/390-MVS,Linux Red Hat 7.1/9.0, MS-DOS, Exchange server 5.5/2000, Windows NT 3.50/4.0, Windows 2000/2003/2008 Standard Server and Advanced, Windows3.1 /95/98/ME/XP, Novell NetWare (3.12, 4.x)

Network:

TCP/IP, DHCP, DNS, IPX/SPX, SMTP, ISO/OSI, FCP, iSCSI, FCIP, VPN, NetBEUI, RIP, IGRP

Programming Language:

Pentium, Clipper, Algol 68, and 80X86 Assembler and TesterSQL, PL/SQL, C, +, UNIX Shell Scripting, Basic, Pascal

APPLICATIONS

MS-Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), Lotus Notes, Lotus Freelance System ArchitectWork Management Process, HP Openview, Virus Protection Utilities, McData Fibre Channel technology, Inrange Fibre Channel technology,

CAREER HIGHLIGHTS

DESKTOP SUPPORT

Lucile Packard Children’s Hospital Stanford 9/20/2017 to12/26/2017

The Responsibilities of a desktop support are troubleshooting hardware and software

Installing software and hardware. Deployment of PC’s to the floor of the hospital

Active Directory and Image P C

Support LAN/WAN

Assist and support Medical Staff (nurses and doctors) to solve their day to day

FIELD TECH ENGINEER

FUJITSU- Sunnyvale, California 7/1/2016 to 9/30/2016

The Responsibilities of a field engineer are to perform equipment and/or software repairs at various customer locations, Maintain inventory control. Adhere to defined logistic and escalation procedures, support equipment through formal CIB CID

Working at a computer terminal

Touch screen, Dell work station, NCR systems, Fujitsu systems, Scanner, Printer Cash drawer, Mod printer, Register

Net work setup IP MAC server work station, Switches, Routers, UPS

Real warriors, POS

10/2014 – 01/2015 Window Administrator –

I B M – San Jose, CA

Support net working as server 2003, 2008, windows

Work with I L O setup net working

Use Remedy ticketing system and remote access

Support Lotus Notes, implementer, checker

09/13 – 12/13 – Desktop Support –

Randstad Technologies,LP – San Francisco, CA

Support hardware and software

Install, administer and provide operational support for Windows 7, XP, NT and Microsoft Office OutLook

Provide technical support on personal computer and printer

Support LAN/WAN

Support CISCO hardware

Ethernet VPN remote access and Infrastructure maintenance with R545 testing and VOIP

Desktop support .PC and Notebook

Active Directory,IIS, supporting Lotus Notes,and McAfee Antivirus

PC refresh, server 2008,2012 install configure and manage pc hardware and software upgrades

Windows Deployment services

02/2012 –07/ 2013 – Networking Engineer/ Desktop Support –

Networking Consulting – Oakland, CA

Install, administer and provide operational support for Windows 7, XP, NT and Microsoft Office

Provide technical support on personal computer and printer

Support LAN/WAN

Support CISCO hardware

Ethernet VPN remote access and Infrastructure maintenance with R545 testing and VOIP

Desktop support .PC and Notebook

Active Directory,IIS, supporting Lotus Notes,and McAfee Antivirus

06/2010 –01/ 2012 – PC Desktop/PC Notebook Refresh Helper –

Pomeroy IT Solutions – Hebron, KY

Working for Kaiser Permanente Hospital in East Bay and South Bay,

California

Installing software and hardware, deployment of PC’s to the floor of the hospital users using general office and shared PC’s

Assist and support Medical Staff (nurses and doctors) to solve their day to day software and hardware issues

Troubleshooting their systems and helping the medical staff access networking and installing CISCO systems

01/2002 – 03/2010 – Hardware Support Engineer/Testing Engineer –

NAPTA Technical Services – Khartoum, Sudan

Selecting hardware and material, assuring compliance with specifications and product requirements.

Testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data.

Directing technicians, engineering designers or other technical support personnel as needed

Assembling and modifying existing pieces of equipment to meet special needs

Writing detailed functional specifications that document the hardware development process and support hardware introduction

Monitoring functions of equipment and making necessary modifications to ensure system operates in conformance with specifications

Storing, retrieving and manipulating data for analysis of system capabilities and requirements

Evaluated factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration

Building, testing and modifying product prototypes, using working models or theoretical models constructed using computer simulation.

EDUCATION

Certificate in Computer Technology – Control Data Institute – San Francisco, CA

Certificate in CCNA Cisco – Uniteck Education – Fremont, CA



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