Technical Support Customer Service

Patrick Andrew Torrence

***** ****** ****

Chesterfield, Va. 23832

Voice: 804-***-****

E-mail: ***********@*****.***

Objective

To peruse a challenging and dynamic career, allowing me to contribute the objectives and goals of my employer through teamwork and leadership.

Summary of Qualifications

22 years of experience designing protective packaging.

26 years of management experience

6 years of experience managing Government contracts

Consistently successful in positions of responsibility and leadership

Highly motivated, responsible individual with strong abilities in decision making, planning, problem solving, and leadership

Able to handle multiple tasks under demanding circumstances and effectively negotiate results among people

Proficient at making sales and technical presentations

Proficient in human resources management

Proficient with process development

Proficient with inventory control

Experienced with profit and loss management

Employment History

2011 – Present Delan Associates, Inc. Prince George, Virginia Operations Manager

Responsibilities include the communication, organization, and office management for government contracts. Other duties include:

Organization and coordination of all incoming and outgoing communications to and from the Government contracting offices, teaming partners and Delan Associates, Inc. corporate headquarters

Report maintenance, review and distribution

Responsible for the development and implementation of Non-disclosure Agreements, Teaming Agreements and Subcontracts for teaming partners and subcontract personnel

Responsible for all assigned contract management between DAI and teaming partners

Management of resumes and recruiting activities

Shared management responsibilities for 60 government contract employees and 40 subcontractors

Reviewed incoming invoices coming from teaming partners and subcontractor for correctness prior to payment

Assist and participate with proposal development including writing, editing and compliance evaluation of all documents

Management of office including computer maintenance, leases, and other agreements

Facilitate and coordination of internal and external meetings

Responsible for monthly and quarterly reporting to Government contracts and DAI corporate personnel

2003 – 2010 A Cut Above Installation Services, LLC. Chesterfield, Virginia President

Owned and operated a small business that provided installation services to home improvement stores and residential customers for bath and kitchen renovations. Held Class C contractor’s license, employed eight individuals, and provided installations services for the following products:

Kitchen and bath cabinet installation

Appliance installations

All types of flooring installations (tile, wood, and laminates)

Plumbing fixture installations (faucets, tubs, showers, toilets and sinks)

Shower door installations

1985 -2002 Carpenter Company, Richmond, Virginia

Operations Manager

Responsibilities included the operational management of inventory and parts distribution, machinery manufacturing, customer service, accounts payable/receivables, field/customer technical support, and package engineering departments. Other duties included:

Report maintenance, review and distribution

Branch personnel management, salary reviews, vacation requests, and disciplinary actions

Technical support for foam dispensing equipment, package engineering design and testing, new chemistry testing and evaluation.

Polyethylene procurement, inventory maintenance and quality improvements 1979 – 1984 International Packaging Systems, Inc. Norwalk, Connecticut Packaging Engineer/Mold Shop Manager

Responsibilities included managing three (3) mold makers, procuring materials to maintain the inventory of the mold shop, package design and conceptualization for a variety of products, package/product testing, and technical support for sales and customers. Accomplishments

Had Article Published in February 1993 issue of Packaging Digest about CF Sauer Co. centennial clock package design

Part of a design team developed and tested new polyurethane foam dispensing equipment

Part of a design team that developed a rotary molding machine for polyurethane foam packaging

Owned and operated a bath and kitchen remolding business which employed eight people and provided services for residential and commercial businesses

Developed an electronic filing method for tracking Government contracts, resumes, and job description information

Developed a method for tracking fixed assets to include corporate and field support personnel Education

High School – Norwalk, Connecticut 1979

Completed courses and received certificates in the following:

Shock, Vibration and Compression – MTS Systems Corporation, Lansing, Michigan 1982

Leader Training – Carpenter Company Richmond, Virginia 1991

Selling Skill that Work - Carpenter Company Richmond, Virginia 1995

Transpack IOPP Symposium – Chicago, Illinois 1995

Supervisory Management Training - Carpenter Company Richmond, Virginia 2000

DOT Training for Shipment of Hazardous Materials - Carpenter Company Richmond, Virginia 2001

Dangerous Goods Training - Carpenter Company Richmond, Virginia 2002 Computer Experience

Proficient in the following Microsoft programs: Windows, Word, Excel, Access, Power Point, Outlook, Visio, and Project.

References

Mr. Michael Shawn, U.S. Army Retired 804-***-**** Mr. Todd Hanna, Vice President, Omni Packaging Company 918-***-**** Dr. Michael Kilbourne, DDS 804-***-****

Robert Sparks, U.S. Army Retired 804-***-****

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