Customer Service Data Entry
Resume:
Julie A. Lamers
DePere, WI
Home - 920-***-**** – Cell – 920-***-****
*********@*****.***
OBJECTIVE: Twenty six year professional with one company seeking a challenging position where I can utilize my strong customer service and manufacturing skills to further develop my capabilities for career advancement.
EXPERIENCE:
April 2016 – January 2018
Sonoco Recycling/U.S. Paper Mills Corporation Depere, WI (A Subsidiary of Sonoco)
Supply Coordinator – Midwest Region - Responsible for Daily Movement of Recovered Paper, Maintain Fiber levels, High Level of Customer Service in a Timely manner.
Provides supplier service in a timely manner, maintain high levels of customer service, satisfaction and communication with suppliers, management, carriers and co-workers.
Processes recovered paper orders for the mills, maintaining optimal fiber levels, and handles day to day contact with suppliers.
Provides daily forecasting to mills and adjust plan to meet capacity levels and mill requirements.
Coordinates, manages, and optimizes all off-site storage of raw material, providing weekly updates to stakeholders.
Manages mill procurement receiving program and daily release number communication to suppliers.
Performs all data entry tasks associated with inbound raw material paperwork in the freight database, Sonoco supplier response (SSR) database and accounting tasks in procurement.
Accounts Payable - Provides responsive assistance to suppliers on payment and weight inquiries.
Provides daily furnish variance reporting to Menasha’s Management Team.
Works with employees, carriers and suppliers to coordinate plant, trucking, warehousing and yard activities.
Manages month end inventories – raw material at the Menasha Mill and the off-site warehouses in Green Bay and Neenah.
Supports Senior Mill Supply Manager.
EXPERIENCE:
May 2009 – April 2016
U.S. Paper Mills Corporation Menasha, WI (A Subsidiary of Sonoco)
Office Administrator - Responsible for Office Management, Inbound Fiber Receiving, Plant Financials, Purchasing, Sonoco Performance System, Employee/Contractor Satisfaction.
Manage the overall office operations, maintains high levels of customer service, satisfaction and communication with management, contractors, vendors and employees.
Provides daily raw material/yard inventory on hand to Logistics Manager and Menasha’s Management Team.
Provides short and long term forecast for the Menasha Mill fiber needs to Logistics Manager for assistance in planning inbound raw material deliveries.
Provides daily furnish variance reporting to Menasha’s Management Team and Mill Supply Manager.
Performs all data entry tasks associated with inbound raw material paperwork in freight database, Sonoco supplier response (SSR) database and accounting tasks in procurement.
Experience continued on next page.
Accounts Payable - Provides responsive assistance to suppliers on payment and weight inquiries.
Provides weekly timely actuals, forecast and budget data for Menasha Mill Plant Manager.
Manages month end inventories – raw material at the Menasha Mill and offsite warehouse in Neenah, paper machine chemical consumption and store’s inventory.
Responsible for month end accruals & journal entry discrepancies.
Manages inventory of rolls and sheets by monthly cycle counts at the Alpha Prime Facility in Menasha.
Performs all data entry tasks associated with purchase order requisitions and monthly reconciliation in Sonoco’s purchasing system Ariba.
Sonoco Performance System (SPS)- Team Leader of the Office 5S Pillar team – Member of the Continuous Skills Development (CSD) Pillar Team. Perform office audits and manage document control process for CSD.
Responsible for sustainability reporting.
Responsible for the Chain of Custody Internal Audit.
Provides backup coverage for Human Resource Coordinator which includes payroll administration, weekly crew schedule and employee assistance.
February 2002- May 2009
Sonoco/Hayes Manufacturing Neenah, WI
Lead Customer Service Rep II- Responsible for more then 300 accounts representing more than 25 million dollars in sales. Top accounts include: Georgia Pacific, Menards, Thilmany, and Domtar.
Made pricing decisions for all regional accounts within established guidelines.
Administered EDI coordination for incoming purchase orders.
Facilitated accounts receivable activities to include issuing credits and collecting outstanding invoices.
Developed, coached, and trained new and current CSR’s at Neenah. Also provided feedback for areas of improvement and development.
Managed customer databases and information systems to reflect current data and pricing.
Processed 40 to 60 orders daily in Baan System for 5 field sales reps.
Collaborated with field sales group to maintain high levels of customer service, and actively participated in value-added service projects for customers and prospects.
Initiated communication with scheduling to ensure proper handling of all scheduling and delivery issues.
Proficiency in Microsoft applications, Baan, Sales Point, People Soft, Lotus Notes, and other business software.
October 2000-February 2002
U.S. Paper Mills Corporation DePere, WI (A Subsidiary of Sonoco)
Assistant Core Plant Superintendent- Responsible for hourly payroll administration, equipment scheduling, and material management.
Managed confirmation of employee hours, processed any needed changes, and approved and forwarded information to be completed by company payroll.
Established schedules for all plant equipment.
Maintained core stock inventory level by reporting daily usage information to ensure proper and accurate material management.
Performed all data entry tasks associated with incoming core stock, core stock consumption, and daily shipment reports.
February 1992 – October 2000
U.S. Paper Mills Corporation DePere, WI (A Subsidiary of Sonoco)
Quality/Administration- Responsible for quality control and administration of quality practices and procedures.
Performed monthly quality core stock tests including caliper, moisture, mullin, and ply bond testing.
Controlled quality checks on finished cores and developed the Certificate of Analysis’ required by customers.
AWARDS: 2005 Customer Satisfaction Through Excellence “Growth Award”. 2015 – Landfill Optimization
SEMINARS: 11/18/98, “The Exceptional Assistant”- 4/8/99, “How to Become a Great Communicator” – 4/27/99, “Management Skills for Secretaries” – 9/14/99, “How to Supervise People” -11/4/99, “Coaching Skills” – 11/17/99, “The Grammar Usage Seminar”
EDUCATION: Diploma- Denmark High School.
REFERENCES: Available upon request
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