Customer Service Manager
Resume:
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Highly motivated, responsible team leader/player proficient in retail sales/management. Adept at multitasking and comfortable being on my feet for long periods time. With an eye for detail and a passion for merchandising my displays are inviting as well as visually appealing. All tasks and duties are performed in a timely manner as well as in accordance to company policies/procedures. Safety oriented by always keeping a safe, clean and orderly workplace. S
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● Proficient in customer service
● Reliable
● Flexible schedule
● Performed recalls
● POS skills/accurate cash handling
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● Holds current food handler/TAM cards.
● Experienced in stocking/rotating merchandise in GM, grocery, dairy, meat deli, frozen, liquor, scan, customer service booth and service deli.
● Certified for Money Gram, Western Union, money orders.
● Assists in maintaining back stock.
● Adept with power/manual pallet jacks, dollies, carts and ladders.
● PIT/forklift certified.
● Hazardous waste handling.
● Comfortable making bales and managing recyclables.
● File invoices, maintain reconciliation of damaged/out of code product.
● Familiar with RF guns and programs.
● Requisition and store shipping/store supplies to maintain inventory and stock.
● Inspects shipments for damages and accuracy.
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● Provide customer service by greeting/assisting customers, addressed customer inquiries and resolved complaints.
● Coached staff to deliver outstanding customer service.
● Ordered/received/staged/stocked merchandise.
● Responsible for petty cash, ordered change, performed armored services.
● Performed inventory prep and participated at inventories at all 9 of District Manager’s stores.
● Maintained and worked all overstock.
● Completed inventory matrix weekly.
● Completed schedules according to labor policies.
● Maintained signage/price changes/planograms in accordance with company policies/current campaign.
● ASE certified.
● Assisted in setting up 7 new stores in Las Vegas. S
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● As a lead therapist in CVS ICU, I received and weaned fresh hearts off life support.
● Was an administrator on the team for new computer.
● Designed and built the charting compartments for Respiratory Therapy.
● Trained the Pulmonary Blood Gas Laboratory on resulting arterial blood gases by writing a step by step manual.
● Was awarded “ Outstanding Employee “ July 1992.
● I developed RSD in both hands and went out on disability for 2 years, was released to return to work but did not feel I had enough tactile sensation in my hands to perform my duties competently as a therapist.
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● Graduated with Honors.
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