Manager
Resume:
C heneca Davis
Cheneca Montgomery
Contact
*******************@*****.***
I nformation
Summary
P.O. Box 3441,
An enthusiastic, goal-oriented, and cooperative person seeking an opportunity to
T allahassee,Fl 32315 work in an environment that utilizes the skills and abilities that are
demonstrated to be necessary for the duties performed within the company. To
secure a position in the organization that offers challenge and opportunity for
my career development and serves the organization to the best of my
capabilities.
Leadership Skills
Professional Experience
Tactical/ Operational Planning
Owner 1999-Present
Strategic Planning
Diva’s Cakes Bakery
Accountability Reports
Daily Status Reports Albany, GA
•
T racking Prioritization Capable in managing the operations professionally and handling all the
Computer Operation p roblems confidently .
• Skilled in identifying scope for expansion by analyzing the market t rends
and implementing growth strategies effectively .
•
E ducation Skilled in motivating the staff to follow and achieve the desired results
t hrough cooperation and teamwork .
Keiser University • Able to prepare and/or review sales reports to track the profit or loss and
Baking/Pastry, 2015 suggest measures to cut down costs and enhance profits .
• Knowledgeable with various applications used for billing and data
Albany Technical College p rocessing related to the bakery operations.
Culinary Ar ts, 2012 Shift Manager
Hardee’s,
2013-2015
Church’s Chicken
2013-2014
Albany, GA
• Responsible for restaurant operations during assigned shifts, including
opening & closing restaurant.
• Provide production direction to team members in a clear and concise way.
• Set an example for team members by working hard to implement shift plan
and ensure swift and smooth production.
• Delegate in a way that encouraged team to work together during shift to
ensure the restaurant operates to company standards.
• Demonstrate patience and a positive attitude with team.
• Motivate team members to exceed customer expectations with food and
f riendly service in clean surroundings.
• Work with team to act on customer feedback and resolve customer
complaints in a timely, friendly and professional manner.
• Direct, train and motivate team members during shift.
• Maintain weekly operating reports and presentations to senior
management.
P rofessional Skills • Attend appropriate guest service committee meetings.
• •
Exceptional ability to stay Uphold compliance standards for service and meal quality.
•
a ttentive when dealing with Provide efficient and cordial customer service increasing their brand loyalty
customers
Tax Specialist 2013-2014
• Clear communication skills
H & R Block
a imed at understanding
Sylvester/Albany, GA
customers’ needs and providing
• Compute taxes owed by following tax code.
corresponding services
• Prepare or assist in preparing simple to complex tax returns for individuals
• Proven ability to grasp product
or small businesses.
k nowledge and relay product • Help taxpayers by using their federal, state and local codes and see to i t that
i nformation in a concise but clients receive the maximum benefit permitted under the law of government.
potent manner • Uncover potential deductions and credits.
•
• Advise against potential tax liabilities.
Analytic thinking aimed at
• Ensure clients do not pay unnecessary taxes.
resolving customers’ issues in a
• Review financial records such as income statements and expenditures.
p roactive manner
• Interview clients to get a thorough picture of financial situation.
• Able to find conflict resolution
• Verify totals on past forms for accuracy.
w ithout losing self-composure
• Calculate and invoice for form preparation fees.
• Detail-oriented and efficient in
Cake Decorator
p roviding customer service in
adverse situations Harvey’s Grocery Store,
• 2012-2013
Assertive but polite when it
comes to product or service Sams’ Club,
endorsement 2011-2012
• Capable of depersonalizing self Albany, GA
w ith customers • Provide premier customer service
•
• Ice, decorate, package, label, and price products for island refrigerated
Known for utilizing humor sense
cases.
during stressful interactions
• Ice, decorating, tray, and maintaining ZR freezer and refrigerated showcase.
w ith customers
• Filling customer special orders, including wedding cakes.
• Excellent body language
• Operate the Bakery department mixer.
t argeted at providing customers
• Follow guidelines for Cake Decorators.
w ith a positive image of the
• Maintain high standards for product freshness and sanitation.
company
• Organize and rotating stock in the Decorator's freezer.
• •
Well-versed in adapting Train other associates as needed.
•
d ifferent ways under pressure in Assist with the delivery and set up of wedding cakes as needed.
•
order to meet deadlines Assist in other duties as assigned.
• Demonstrated ability to analyze Store Manager
p roblems or adverse situations
Arbys of Tallahassee
i n a bid to provide well-placed
2016-Present
customer services
McDonalds of Tallahassee
• Knowhow of varying negotiation
2015-2016
and persuasive manners
• Popeye’s Chicken
Profound understanding of
2010-2011
customer psychology aimed at
p roviding individualized Albany, GA
• Organize and stock equipment, order supplies and oversee building
customer services
maintenance, cleanliness and security.
• Track record of using tact when
• Plan and work to budgets, maximize profits and achieve sales targets set by
handling irate customers
head office, control takings in the restaurant, administer payrolls, etc.
• Self-presentation and positive • Recruit new staff, train and develop existing staff, motivate and encourage
a ttitude staff to achieve targets, coordinate staff scheduling and rotations.
•
• Work to ensure standards of hygiene are maintained and that the restaurant
Exceptional organizational skills
complies with health and safety regulations.
and adaptability
• Ensure high standards of customer service are maintained.
• Savvy with modern technologies
• Implement, and instill in teams, company policies, procedures, ethics, etc.
• Flexibility to work in an ever- • Handle customer complaints and queries.
changing environment • Implement branded promotional campaigns from head office, including the
• Excellent follow-up and after- handling of point of sale promotional materials.
• Prepare reports and other performance analysis documentation.
sales service skills
• Report to and attend regular meetings with area managers or head office
representatives.
• Establish relationships with the local community and undertaking activities
t hat comply with the company's corporate social responsibility programs.
Manager/Acting District Manager/Training Manager 1997-2009
Checkers
Albany, GA/Stone Mountain, GA/Tallahassee, FL
• Monitor budgets and payroll records; review financial transactions in order
to ensure that expenditures are authorized and budgeted.
• Train and manage over 10 employees; achieve significant improvements in
p roductivity.
• Monitor food preparation methods, portion sizes, and garnishing to ensure
t hat food is being prepared properly.
• Review menus and analyze recipes in order to determine labor and overhead
costs; assign prices to menu i tems.
Contact this candidate