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Tallahassee, Florida, United States
January 12, 2018

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C heneca Davis

Cheneca Montgomery


I nformation


P.O. Box 3441,

An enthusiastic, goal-oriented, and cooperative person seeking an opportunity to

T allahassee,Fl 32315 work in an environment that utilizes the skills and abilities that are

demonstrated to be necessary for the duties performed within the company. To


secure a position in the organization that offers challenge and opportunity for

my career development and serves the organization to the best of my


Leadership Skills

Professional Experience

Tactical/ Operational Planning

Owner 1999-Present

Strategic Planning

Diva’s Cakes Bakery

Accountability Reports

Daily Status Reports Albany, GA

T racking Prioritization Capable in managing the operations professionally and handling all the

Computer Operation p roblems confidently .

• Skilled in identifying scope for expansion by analyzing the market t rends

and implementing growth strategies effectively .

E ducation Skilled in motivating the staff to follow and achieve the desired results

t hrough cooperation and teamwork .

Keiser University • Able to prepare and/or review sales reports to track the profit or loss and

Baking/Pastry, 2015 suggest measures to cut down costs and enhance profits .

• Knowledgeable with various applications used for billing and data

Albany Technical College p rocessing related to the bakery operations.

Culinary Ar ts, 2012 Shift Manager



Church’s Chicken


Albany, GA

• Responsible for restaurant operations during assigned shifts, including

opening & closing restaurant.

• Provide production direction to team members in a clear and concise way.

• Set an example for team members by working hard to implement shift plan

and ensure swift and smooth production.

• Delegate in a way that encouraged team to work together during shift to

ensure the restaurant operates to company standards.

• Demonstrate patience and a positive attitude with team.

• Motivate team members to exceed customer expectations with food and

f riendly service in clean surroundings.

• Work with team to act on customer feedback and resolve customer

complaints in a timely, friendly and professional manner.

• Direct, train and motivate team members during shift.

• Maintain weekly operating reports and presentations to senior


P rofessional Skills • Attend appropriate guest service committee meetings.

• •

Exceptional ability to stay Uphold compliance standards for service and meal quality.

a ttentive when dealing with Provide efficient and cordial customer service increasing their brand loyalty


Tax Specialist 2013-2014

• Clear communication skills

H & R Block

a imed at understanding

Sylvester/Albany, GA

customers’ needs and providing

• Compute taxes owed by following tax code.

corresponding services

• Prepare or assist in preparing simple to complex tax returns for individuals

• Proven ability to grasp product

or small businesses.

k nowledge and relay product • Help taxpayers by using their federal, state and local codes and see to i t that

i nformation in a concise but clients receive the maximum benefit permitted under the law of government.

potent manner • Uncover potential deductions and credits.

• Advise against potential tax liabilities.

Analytic thinking aimed at

• Ensure clients do not pay unnecessary taxes.

resolving customers’ issues in a

• Review financial records such as income statements and expenditures.

p roactive manner

• Interview clients to get a thorough picture of financial situation.

• Able to find conflict resolution

• Verify totals on past forms for accuracy.

w ithout losing self-composure

• Calculate and invoice for form preparation fees.

• Detail-oriented and efficient in

Cake Decorator

p roviding customer service in

adverse situations Harvey’s Grocery Store,

• 2012-2013

Assertive but polite when it

comes to product or service Sams’ Club,

endorsement 2011-2012

• Capable of depersonalizing self Albany, GA

w ith customers • Provide premier customer service

• Ice, decorate, package, label, and price products for island refrigerated

Known for utilizing humor sense


during stressful interactions

• Ice, decorating, tray, and maintaining ZR freezer and refrigerated showcase.

w ith customers

• Filling customer special orders, including wedding cakes.

• Excellent body language

• Operate the Bakery department mixer.

t argeted at providing customers

• Follow guidelines for Cake Decorators.

w ith a positive image of the

• Maintain high standards for product freshness and sanitation.


• Organize and rotating stock in the Decorator's freezer.

• •

Well-versed in adapting Train other associates as needed.

d ifferent ways under pressure in Assist with the delivery and set up of wedding cakes as needed.

order to meet deadlines Assist in other duties as assigned.

• Demonstrated ability to analyze Store Manager

p roblems or adverse situations

Arbys of Tallahassee

i n a bid to provide well-placed


customer services

McDonalds of Tallahassee

• Knowhow of varying negotiation


and persuasive manners

• Popeye’s Chicken

Profound understanding of


customer psychology aimed at

p roviding individualized Albany, GA

• Organize and stock equipment, order supplies and oversee building

customer services

maintenance, cleanliness and security.

• Track record of using tact when

• Plan and work to budgets, maximize profits and achieve sales targets set by

handling irate customers

head office, control takings in the restaurant, administer payrolls, etc.

• Self-presentation and positive • Recruit new staff, train and develop existing staff, motivate and encourage

a ttitude staff to achieve targets, coordinate staff scheduling and rotations.

• Work to ensure standards of hygiene are maintained and that the restaurant

Exceptional organizational skills

complies with health and safety regulations.

and adaptability

• Ensure high standards of customer service are maintained.

• Savvy with modern technologies

• Implement, and instill in teams, company policies, procedures, ethics, etc.

• Flexibility to work in an ever- • Handle customer complaints and queries.

changing environment • Implement branded promotional campaigns from head office, including the

• Excellent follow-up and after- handling of point of sale promotional materials.

• Prepare reports and other performance analysis documentation.

sales service skills

• Report to and attend regular meetings with area managers or head office


• Establish relationships with the local community and undertaking activities

t hat comply with the company's corporate social responsibility programs.

Manager/Acting District Manager/Training Manager 1997-2009


Albany, GA/Stone Mountain, GA/Tallahassee, FL

• Monitor budgets and payroll records; review financial transactions in order

to ensure that expenditures are authorized and budgeted.

• Train and manage over 10 employees; achieve significant improvements in

p roductivity.

• Monitor food preparation methods, portion sizes, and garnishing to ensure

t hat food is being prepared properly.

• Review menus and analyze recipes in order to determine labor and overhead

costs; assign prices to menu i tems.

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