Customer Service Administrative Assistant

Carla A. Jackson

*** *. ***** ***. ***. **

Glenwood, GA 30428

912-***-****/ ************@*****.***

Core Strengths: I am a charismatic customer service oriented professional with experience in the accounting and clerical field. I am highly proficient with Microsoft Office: Excel (spreadsheets), Word, E Clinical Works for office management. I can type 60 wpm, with attention given to detail; fax, file, print, scan, and copy. I am, also a team player, trustworthy, and ready to work. Work Experience

Farmer's Furniture/Ambassador Staffing 1205 Bellvue Ave, Dublin, GA 08/2015-10/2015 Duties: Entered payments to individual accounts, prepared and balanced daily deposit; generated, collected, and filed accounting reports. Retrieved daily email correspondence and delivered printed hard copies to required departments.

ResCare Homecare 1003 Bellvue Ave, Dublin, GA 11/2013-04/2015 Duties: Assisted clients with homemaker tasks, nutrition, and personal care. Escorted clients to and from appointments and ran errands. Maintained medical records and collected samples for analysis. Flash Foods, Inc. 312 Spring St., Mt. Vernon, GA 02/2010-09/2013 Duties: Processed cash, debit, and credit card payments for merchandise. Completed purchase orders and reset digital gas meters as required. Stocked shelves, cleaned store, and set up displays for daily/weekly promotions.

Big Lots Sweet Onion Plaza, Vidalia, GA 08/2008-03/2009 Duties: Handled cash reconciliations for each shift and gave cash refunds and issued credit memorandums to customers for returned merchandise. Answered questions about products, services, and company policies, used problem solving skills for resolving customer complaints. Affiliated Computer Services Closed, McRae/ Helena, GA 08/2003-07/2008 Duties: Coded and processed Medicare/Medicaid claims for providers in GA and FL. Searched, located, filed, and downloaded daily work files from the main company data base. Education

Liberty Tax Completed 01/2015 Tax Prep/Insurance training Gwinnett Technical College Certification 02/2014 CPR Careerbuilder.com University Completed 10/2013 CNA training Preventing Sexual Harassment Accreditation 10/2013 Compliance Orientation Accreditation 10/2013

Identify Abuse, Neglect, and Exploitation of Disabled/Elderly Accreditation 10/2013 Southeastern Technical College Graduated 03/1993 Master Cosmetology Wheeler County High School Graduated 05/1991 High School Diploma