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Customer Service Medical

Wake Forest, North Carolina, 27587, United States
January 12, 2018

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**** ******** *** **** ****** NC 732-***-****


Exercising direct supervision over professional, technical and clerical staff; hardworking, energetic and flexible; adapt easily to change of environment and work schedule. Maintain critical thinking skills essential to providing competent in customer service. Personable with a positive attitude; interface effectively with patients and co-workers.


Bachelor’s Degree in Law. 9/1994-7/1999

Eastern International College. 9/2011-7/2012

Certified Medical Assistant

Dean’s List (all semesters); graduated with honors (GPA: 4)

H.S Diploma-El Menia, Egypt 9/1990-6/1993

General studies


American Heart Association BLS for Health Care Provider (CPR& AED).

Certified Clinical Medical Assistant.

Certified Phlebotomy Technician.

Microsoft Office Certification.

Technical Professional

Microsoft Office Programs; Windows, Word, Excel, Power Point, Access, and Outlook.

Different EMR Software; Practice fusion, Trak net, E Clinical Works, Webcis, E Smart link, E Smart log, Cobius, Concopy, Meditech, Paper vision, Provider Link, Sovera, UHC and Epic.

Core Qualifications

Strong understanding of HIPAA and privacy laws.

Excellent organizational and computer skills.

Excellent attention to detail.

Excellent understanding of medical file documentation.

Excellent file auditing skills.

Excellent oral communication skills.


CioxHealth – UNC Hospital– Chapel hill

Site Client Service Supervisor. 01/2016-Present

Assists the Manager of Operations in the training and direction of the Client Service Rep positions.

Provides input to the Manager of Operations for the evaluation of the Client Service Rep positions.

Answers day to day questions posed by clients and the Client Service Rep positions.

Makes recommendations for methods to increase productivity.

Assist in meeting regional revenue goals on a consistent basis.

Comply with all release of information related functions as stipulated in service agreement.

Assist in selecting, interviewing, hiring and terminating employees.

Participate in counseling sessions of site personnel and makes probationary or termination recommendations when necessary.

Responsible for properly training release of information, RAC, Compliance and Audit for staff in company and facility specific functions. Distribute workflow to site personnel.

Assist in evaluations of employees.

Ensures supplies are available at designated facility.

Responsible for meeting facility revenue goals on a consistent basis.

Prepare month-end reports on the first work day of each month and distribute.

Responsible for submitting company-related travel expense reports and original receipts to manager in a timely fashion.

Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence.

Client Service Representative. 04/2015-12/2015

Administrative experience in an office setting; release of information, medical records, or other related

experience in a healthcare environment.

Log medical record requests into database.

Determine records to be released by reviewing requester information in accordance with HIPAA guidelines and

medico legal guidelines to obtaining pertinent patient data from various sources, including electronic, off-site, or

physical records that match patient request.

Committed to meeting and exceeding regulatory requirements to protect patient information.

Reviewed and forwarded health information requests to appropriate areas within the institution.

Front desk support: greeted patients and provide professional services for the patients.

. Quality Staffing Specialists- Cary, NC on call & per diem 11/2014- 03/2015

Medical Assistant

Full responsibility for providing patient care services. These duties include, but are not limited to, assisting

the provider with exams, procedures and other processes related to direct patient care under direct ‘

supervision and, ear lavage, EKG, medication administration, triage, vitals, splinting, urine drug testing and

strep testing. Customer service skills, ability to multi-task, prioritize and critical thinking skills.

Horizon Health Center- Jersey City, NJ 11/2013- 10/30/2014

Clinical Service Representative.

-Perform administrative duties:-

Build case management in EMR, and multi-line phone use.

Efficiently provides optimal reception services and translator for the patients and medical staff, using

effective communication and organizational abilities thorough knowledge of medicine, pharmacological

terminology and medical jargon.

Perform clerical duties such as faxing, copying, emailing, etc.

Interviews patients, answered calls and queries, register new patients, checking patients in and out,

scheduled appointments, confirm appointments mediated with medical staff, assisted patients in

completing medical forms and collected co-payments preparing daily cash log receipt and securing cash

received as per firm’s protocols..

Check insurance eligibility obtains required Pre-Authorizations and Pre-Determinations when needed and Counsels patients regarding payment options if needed.

Maintained and order front office supplies and record of daily monetary transactions.

-Perform clinical duties:-

Include collecting and preparing laboratory specimens, sterilize medical instruments, taking medical histories, recording vital signs, prepare for minor surgery, ancillary testing, and preparing patients for examination.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology and urinalysis).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Dr. Maged Ghaly, Pediatrician Office- Jersey city, NJ 09/2009-10/2014

Medical Biller

Perform charge review, claim submission, claim follow-up, payment posting and patient


Code records by following prescribed coding standards such as ICD-9 and CPT.

Ensure signatures on all medical records.

Assign appropriate medical codes to all diagnosis and services.

Follow up with insurance companies and ensure that all claims come to fruition.

Admin Assistant, Receptionist and Medical Assistant 09/2009- 06/2013

Greeting and registering patients, scheduling appointments, answering multi phones lines, medical

charts, laboratory reports, and data entry in EMR, verifying appointment, checking patients in and out,

translator and clerical duties.

Verifying patient’s insurance and obtains required Pre-Authorizations.

Collect co-payments, prepare bank deposits and maintain accounts and bookkeeping ledgers

Prepare vaccines under provider rules.

Perform administrative duties such as sending recall notice and emergency request.

Inventory and order office supply.

Greeting patients, vital sign, medical history, update patient information, prepare exam room.

Plants tuberculosis skin tests and interpret results with supervision

Works effectively as a member of a team which may include responsibility for scheduling, sending recall notices, and prescription refills per provider orders.

Perform laboratory testing within established protocols, (such as urine tests or finger stick glucose levels), when ordered.

Dr. Ibrahim Haro Podiatrist Office- Jersey city Temporary position 6/2012-9/2012

Receptionist, Medical Assistant

Interview patients, vital signs and maintains confidential records in EMR.

Ensures patients receive timely follow up care as requested by the provider.

Prepare treatment rooms for examination of patients.

Drape patients with covering and positions instruments and equipment according to medical procedures.

Hand instruments and materials to doctor as directed.

Clean and sterilize instruments, maintain infection control protocols.

Inventory and order medical supplies and materials.

Schedule appointments, receive money for bills, keep medical records in order, perform secretarial

tasks, and complete insurance forms.

.The Good Shepherd Hospital- El Menia, Egypt

Legal Intern/ Attorneys’ Unit 09/1999-08/2001

Answered telephone calls and provided callers with information on legal services.

Scheduled clients’ appointment and provided them with reminders.

Assisted in composing legal documents such as memos and letters.

Handled filing and record management activities.

Provided support in updating, revising and rewriting legal contracts.

Legal assistant/Attorneys’ Unit 09/2001-2/2009

Assist with preparation of legal documents.

Assist in litigation procedures and project management.

Respond to client inquiries.

Perform research activities pertaining to precedents and other information.

Schedule appointments and take phone calls.

Organize law libraries and case files.

Coordinate outside attorney services such as court filing and exhibits management filing and exhibits management.

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