SHANTELL D. BARNES, RPA

***** ********** ***** ****** ****, IL 60477 630-***-**** ac30ol@r.postjobfree.com

OPERATIONS AND PROJECT MANAGER

Operations Management - Pre-Project Estimating & Planning – Project Development & Completion

Highly talented and accomplished Operations and Project Management professional with more than 15 years managing properties and projects across residential, commercial, retail, and healthcare industries. Strong background in leading all phases of property operations, construction, and renovation projects. Innate ability for recognizing areas for functional and operational improvement. Experienced at managing a diverse range of initiatives and projects. Ability to direct multiple teams, projects and locations simultaneously. Extensive knowledge of scheduling, budgeting, costing, and contractor relationship management. Familiarity with health and safety, environmental code, and regulatory compliance. Lead and complete project life cycles on time and within budget. History of increasing revenue and reducing costs.

Signature Strengths:

Building Operations Property Management Project Management Repair & Maintenance

New Construction Renovations Tenant Improvement Infrastructure

Budgeting Accounting Financial reporting Analysis

Problem Solving Decision Making Time Management Highly Organized

Revenue Growth Expense Reduction Process Improvement Cost/Quality Control

Building Design Material Standards Code Compliance Environmental Health/Safety

Leadership Team Building Vendor Relations Customer Care

PeopleSoft Skyline Yardi Cognos Budgeting Software

MS Office MS Project Presentations Auto CAD

PROFESSIONAL EXPERIENCE

NORTHWESTERN MEMORIAL HEALTHCARE, Chicago, IL 2009 – 2017

The corporate parent of Northwestern Memorial Hospital, Northwestern Memorial Foundation and Northwestern Medicine Lake Forest Hospital.

Operations Manager

Operations and Project Management for a portfolio of residential, commercial, medical office, and healthcare properties in the Chicago area. Coordinated with stakeholders, including Business Unit Leaders, Risk, Compliance, HR, IT, Technology & Operations, External Vendors, and various subject matter experts. Responsible for hiring, coaching, training and mentoring staff. Facilitated interdepartmental communication and allocated tasks and resources as needed. Analyzed information and made strategic recommendations for projects. Defined project goal, determined contractors or vendors for estimates, prepared requests for proposals, reviewed and evaluated bids, and contract execution of agreed terms and determined project budget.

Managed new construction, renovation and improvement projects for a 600,000 S.F. corporate owned hospital pavilion, medical offices, and several owned and leased medical facilities in the Chicago area.

Maintained master space plan for hospital pavilion, initiated and completed relocations, expansions, consolidations for hospital departments, medical office partners, and third-party occupants.

Managed over $6M in R&M, capital and infrastructure projects annually for hospital pavilion.

Successfully managed the relocation of 23 hospital departments from two corporate owned commercial properties totaling 400K S.F. and nine leased medical office locations. Resulted in effectively relocating personnel as well as reallocation of assets.

Successfully managed project to decommission two corporate owned commercial properties. Delivered safe pre-demolition physical conditions within time specifications.

Managed project to upgrade lighting systems for hospital pavilion. High efficiency lighting yielded 30% decrease in annual lighting costs due to common area retrofits.

Managed renovation of Psychiatry department at the Lawson YMCA on the Near North side of Chicago. Also, overhauled cleaning protocols that better suited operations for the program.

Led operations team during construction project of new imaging center and installation of PET/MRI equipment for hospital pavilion.

Led operations team during construction project of a three-story medical facility that for healthcare partners.

Used MS Project and created ad-hoc reporting systems and standardized checklists derived from internal revenue cycle management software that resulted in highly organized and efficient tracking of projects to ensure completion on time and within budget.

INLAND GROUP, Oak Brook, IL 2004 – 2009

Engage in providing commercial real estate-related services.

Property Manager

Project Management for a portfolio of retail shopping centers, industrial and office buildings throughout the Midwest and Southern regions. Responsible for planning projects, allocating resources, collaborating with upper management, assessing team performance, project tracking, and completing projects within time specifications and budget. Prepared scope of work for projects, solicited contractor proposals, evaluated contractor bids, selected and awarded projects to vendors and managed project life cycle for capital improvements, structural portions, roof systems, parking structures, landscaping, mechanical systems, security systems, plumbing, electrical, and vertical transportation systems.

Acquired and managed all contractor relationships for portfolio that included over 60 contractors in nine states.

Reduced labor costs by 40%. Acquired and negotiated new vendors that saved the company 15%.

Created systems and tools to efficiently track and document project activity that aided in project deliverables on time and within budget.

STARBUCKS CORPORATION, Chicago, IL 2000 – 2004

An American coffee company and coffeehouse chain.

Construction Specialist

Construction Project Management of over 350 new retail stores in the Chicago area.

Responsible for ordering and tracking Owner Furnished Items during construction of new sites.

Tracked progress from site submittal through the end of construction. Successfully met targeted milestones.

Approved and processed vendor proposals, invoices, and contractor applications for payment.

EDUCATION / ADDITIONAL TRAINING

Bachelor of Science in Communications, Eastern Illinois University, Charleston, IL

Real Property Administrator (RPA) Designation, BOMI International

PMP Certification Coursework, PMI Institute

LICENSURE

Illinois Real Estate Broker

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