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Customer Service Project Manager

Canton, Michigan, United States
January 12, 2018

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HR Consultant with Master of Science in HR and Organization Development, and over 10 years of varied HR experience supporting a broad range of human resource services including business objectives, strategic goals, and project-based initiatives. Strong analytical, communications, and interpersonal skills with a proven track record of performance, team work, and customer satisfaction. Career experience in marketing, public relations, customer service, and business development. Emotionally intelligent and comfortable with owners, C-suite executives and other decision makers. Compassionate servant-leader with great skills working with multiple generations of learners. Certified cross-culturalist and trainer-facilitator. Technology stack includes several CRM’s including Salesforce and a collection of business software including MS Office Suite, Visio, IBM SPSS, Google Suite, Moviemaker, Animaker and others.


January 2017 to current

HR Consultant/Process Change Agent/Project Manager

TH/28, HR consultancy pro. viding custom programs to address specific client needs in the areas of planned change, process improvement, HR onboarding and other people solutions. Gamification approach to complicated employee issues. Clients past and present, include automotive, oil & gas, construction, healthcare, higher education, and nonprofit associations. Project manager and strategic HR consultant with process improvement experience and vendor knowledge across multiple industries--automotive, oil and gas, AEC, and education. Business development leader with strong relationship building skills. Proposal management expertise leading to over $500 million in winning AEC proposals.

February 2016 to December 2016

Director, Client Relationships & Branding

Catalyft, Independent Contractor who met quotas to increase business by identifying opportunities through conversations with C-level contacts, researching industry trends, and meeting individuals while attending key events.

March 2015 to February 2016

Sector Manager (BDA) – Oil, Gas, Petrochemical, Chemical & Manufacturing Sectors

Renoir Consulting, Miami based global consulting firm specializing in the implementation of performance improvement programs addressing process and behavioral change to drive sustainable increases in revenue, margin, and asset efficiency

October 2013 to March 2015

Senior Business Development Manager – Oil & Gas Sector

Alexander Proudfoot, Atlanta based firm is one of world’s leading and oldest management services and operational improvement firms specializing in the rapid installation of performance improvement programs aimed at revenue growth, expense reduction and asset productivity.

June 2011 to October 2013

Project Manager & Business Development Consultant

Dumas Construction Services, Michigan based firm with national project management experience with offices in Illinois and Nevada. Extensive work in K-12 education, healthcare, casinos and automotive facilities.

November 2010 to June 2011

Business Case Analysis Teaching Assistant/Writing Tutor

Eckerd College, a private 4-year coeducational liberal arts college with a student body of 3,000. Located in St. Petersburg, the college is accredited by the Southern Association of Colleges and Schools.

100% success in delivering successful business case analysis teams under direction of Raymond James endowed professor of finance department head

December 2008 to June2009

Project Manager/Trainer

Detroit Public Schools (DPS) is an urban school district in Michigan with about 140,000 students combined in public and charter schools.

Managed all communications for closure and consolidation of 103 district facilities

Coordinated community outreach meetings for closure and consolidation of district facilities

Conducted bid process training for contractors participating in the RFP process

February 2006 to November 2008

Regional Marketing Director

DMJM Management / AECOM – Fortune 500 company with more than 45,000 employees around the world serving clients in 100 countries and generating over $6.1 billion in annual revenue.

Managed enterprise sales process from inception to presentation leading to new business acquisition of $100M

Managed 16-person Customer Service and Call Center for closure and consolidation of 103 district facilities

Championed sustainability effort resulting in cost savings, carbon footprint reduction

July 2000 to February 2006

Sr. Public Relations and Marketing Manager - Detroit Public Schools Capital Improvement Program (2 positions)

Barton Malow Company - National construction management / general contracting firm with staff of 1,500 in 13 offices and annual revenues exceeding $1 billion.

Increased positive exposure of company to urban community by 100%

Secured school board approval and funding, and managed a 16-person Customer Service Center

Conceived and developed internal Knowledge Experts databank


Master of Science Eastern Michigan University, Ypsilanti, MI

HR Organizational Development

Graduate Certificate Tianjin University of Commerce, Tianjin, China

Cross-Cultural Studies

Bachelor of Arts w/Distinction Eckerd College, St. Petersburg, Florida

Business Management / International Business

Certificate, Paralegal Studies University of Michigan-Flint

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