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Manager Engineer

Astoria, New York, United States
January 12, 2018

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P. O. Box ****, Desoto, TX *****770-***-**** •


An accomplished and skilled professional with a comprehensive background in Operations Management, Facilities and Sanitation Management, directing a broad range of corporate initiatives in private and governmental sectors. Plan, organize, and implement solutions in direct support of business objectives. Experience with Human Resources, augmented with continuous training in Management and Plant Operations.

• Leadership

• Collaborative

• Initiative

• Analytical

• Critical Thinker

• Solution-Oriented

• Strong Communicator

• Dynamic

• Innovative


Aramark Dallas, TX 08/04 – Present

Client, Christ for the Nations (CFNI)

Support Specialist (05/17 – Present)

Travel to different plants/facilities to develop, train, and write policies, procedures, MSS Procedures, SSOP processes, and other areas of support for Hospitals (Methodist -Dallas TX) Bakery's (Flowers Food- Vermont) and now "The New Fresh Direct Facility in New York City. Writing the Master Station Program, SSOP's Training Documents, training new employees on proper cleaning techniques, safety, chemical usage, ompany policies, using the wet and dry methods.

Supported the following locations:

Harris Country (Houston Texas) Support GM for the Facility.

Methodist Hospital - Support Director of Operations.

Flowers Food - Operational Support Manager.

Fresh Direct - OPX Development/Implementation.

Director of Operations (11/15 – 05/17)

Provide facilities oversight for the main campus including performing project management, building maintenance, equipment, grounds, utilities, and capital improvements. Supervise 80+ professional and technical reports. Manage 95-acre campus for CFNI inclusive of facilities, maintenance, (HVAC, electrical, janitorial, landscape, security systems), associated contractors, architects, and design professionals. Lead site selection, all special building construction, internal move projects, and ongoing facilities contracts. Liaise with government approval agencies to facilitate processes for entitlements and permits. Manage the organization’s P&L, annual budget, and operations with emphasis on maintenance, grounds and custodial. Increased customer retention rate from 58% to 88% within the first eight months of service. Oversee growth over prior year projections.

Improve efficiency to reduce projected costs.

Plan strategically and select sub-contractors.

Oversee construction management for design-bid-build upgrading.

Increased revenue by 45% through vendor and project negotiations.

Re-engineer organizational policies, procedures and processes with objective to increase revenue. ERIC D. WARE Page 2

Client, Flowers Bakery Baton Rouge, LA

Front Line Manager/Sanitation Manager (04/08 – 09/15) Directed in a diverse environment with focus on client and customer services. Maintained standard of excellence for Aramark and Flowers Bakery by passing AIB (American Institute of Baking), WE-Long, and BRC (British Retailer Consortium) audits annually with superior scoring, ensuring compliance.

Provided guidance and motivated assistant manager, leads, and hourly employees.

Directed all facets including P&L, annual budget and served as internal consultant for the baking industry.

Monitored standards for staffing and expenditures, GFF, Insight, and MTK.

Oversaw Human Resources including payroll (Kronos), HCMS, OP-X, hiring, and accounting.

Ensured that requirements for appropriate sanitation and safety levels in respective areas were fully utilized. Client, Clayton County Jail, Jonesboro Atlanta, GA Facility Engineer/Sanitation Manager (09/05 – 03/08) Led facility improvement projects for the Clayton County Jail. Directed operations, improved planning, administration, maintenance, contract negotiation, and budget control. Served as point of contact for vendors, sub-contractors, and executive management on monitoring and measurements of approved objectives. Managed and coordinated activities of service to employees within the Sanitation Department. Performed training and safety initiatives for assigned inmate labor. Planned and implemented strategies and services, ensured proper oversight of capital/operating budgets, and regulatory standards of a 1 million square foot facility.

Managed base initiatives including planning and development.

Developed reporting metrics for continuous improvements.

Re-engineering business-critical processes to achieve higher productivity and a sustainable contract. Client, Fulton County Jail Atlanta, GA

Facility Engineer (01/05 – 09/05)

Oversaw facility improvement projects for the Fulton County Jail. Directed operations, improved planning, administration, maintenance, contract negotiation, developed and managed budget control. Served as liaison for vendors and sub-contractors. Managed, directed and evaluated staff, prepared RFPs, served as liaison for Aramark and Sheriff’s Department

Developed reporting metrics for continuous improvements through reengineering business-critical processes to achieve higher productivity, quality, and a sustainable contract.

Managed strategic outsourcing including plumbing, painting, HVAC, audiovisual, security doors, elevators, laundry, welding and resurfacing applications.


Luther Rice University, Lithonia, GA, 06/12 – 05/16, MDIV Luther Rice University, Lithonia, GA, 09/10 – 05/12, Master’s – Leadership Luther Rice University, Lithonia, GA, 09/05 – 05/10, Bachelor’s – Theology CERTIFICATIONS/ADDITIONAL TRAINING

Certified Quad Care QL Systems • CINTAS Meticulous Hiring Serv- Safe/ AIB Certified, CINTAS Certified Management Training Experience Prior to 2005 Available on Request

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