Customer Service Manager

LM

OBJECTIVE

Seeking a full-time position that will promote growth and utilize my communication skills as well as leadership skills in the area of customer service

SKILLS

Patience

Attentiveness

Clear Communication Skills

Time Management

Communication

Ability to Work Under Pressure

Decision Making

Adaptability

LATOYA MCDONALD

CUSTOMER SERVICE 8300 W AIRPORT BLVD. #1113 HOUSTON, TX 77071 281-***-****

EXPERIENCE

CUSTOMER SERVICE • LOWE’S • 05/23/2009 – 12/20/2017

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.

Evaluated the needs of the customer and exhausted every option to gain a lifelong customer. Performed cashier duties in a speedy, yet professional manner, answered phones, faxed documents

CUSTOMER SERVICE • WALMART • 09/17/2007 – 07/6/2008

Assisted customers with purchases and any questions necessary, down stocked merchandise on sales floor, insured inventory was accounted for, cashier duties

FOOD SERVICE BURGER KING 10/10/2005-- 07/10/2007

Shift Supervisor, assisted store manager in hiring new employees, leader, training supervisor, cook, cash handling,

EDUCATION

DIPLOMA • MAY 29,2002 • PROVINE HIGH SCHOOL

3.0 GPA

NURSING MAJOR • 08/16/2002-05/2003 • HINDS CC

2.5 GPA

CRIMINAL JUSTICE MAJOR 02/2014-05/2017 Houston CC

3.0 GPA

VOLUNTEER EXPERIENCE OR LEADERSHIP

Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper? Go ahead and describe experiences that illustrate your leadership abilities.

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