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Test Cases Customer Service

Location:
Clermont County, Ohio, United States
Posted:
January 12, 2018

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Resume:

Saundra Kay Cornett

**** ***** ***** *** ******, Ohio 45122 513-***-**** ac30nz@r.postjobfree.com

Information Technology Professional

Highly motivated, excellent communication skills, friendly outgoing demeanor

Rapidly picks up on technology with an eager to learn mindset, determined, committed

Technically proficient individual

Skills & Abilities

AREAS OF EXPERTISE

Writing/Review/Execution of test cases

Manual/Functional/Automation/Regression/Smoke/Sanity/User Acceptance testing

Management/Customer/Business/QA/Development interface

COMPUTER / TECHNICAL SKILLS

Microsoft Office (2003, 2007, 2010, 2013 & 2016), Microsoft Access, Microsoft Project, Lync, Sharepoint, TFS (Team Foundation Server), Jira, Hp Quality Center/ALM, Bugzilla, QTP/UFT, Rally, SQL, Microsoft SQL Server, Toad, Microsoft Visio, Dia, GIT, Eclipse, Java, Linux, XML, Xquery, XSLT, RDBMSExtract tool, xDB, Winscp, pscp, Microsoft Visual Studio, Filezilla, Service Now, Promise, SDM12, Remedy, Network Connect, Foxit Phantom, Facebook, LinkedIn, Zoom, WebEx, Skype

Experience

APPLICATION ARCHIVE TECHNICAL LEAD PCM-GE JUNE 2015 - PRESENT

Responsible for archiving data from legacy databases and building InfoArchive applications.

Extract and transform of the data from the legacy format to XML format using RDBMSExtract Tool or CSV and Talend tool and validating the data before ingesting it into a new xDB database.

All aspects of development from initial contact with the Business through production and lifecycle.

QA TEST ANALYST TEKSYSTEMS- LEXISNEXIS APRIL 2014-DECEMBER 2014

Involved in the lifecycle from requirements review through the release to Production and DR with Regression testing

Worked directly with engineering to solve issues

Tested within the backend as well as the GUI

Manual and Automation test creation and execution

Lead QA over 4 legacy applications and worked within 6 other skins and other internal applications tied to the system.

ANALYST APEX- HDI AMERICA, LLC NOVEMBER 2013- FEBRUARY 2014

Analysis of current testing process to create automated test cases for the tool Starc

Manual testing within Mainframe environment

ALM (Quality Center) used for tracking defects and storage of test cases

UFT (QTP)used to automate the test scenarios

Scrum Agile as well as Waterfall used

HELP DESK ASCENDUM-ATOS APRIL 2013 – NOVEMBER 2013

Help Desk for multiple clients

Fast passed with 700+ calls per day

Trouble shooting of Windows based issues

Connectivity issues with internet, intranet, VPN, Citrix, etc.

Resetting passwords for Active Directory, Servers, Mainframes, etc.

QA TEST ANALYST ASCENDUM-MEI-CASH ACCOUNTABILITY TEAM MAY 2012- NOVEMBER 2012

Server based Client Web App

Waterfall environment

Acting lead tester responsible to gather information for daily and weekly reports as well as reporting to management

Set meeting with client using Microsoft outlook and joinMe.com

Wrote and executed test case from design and business requirement specifications

Designed scenario test cases

Used Microsoft SQL server and toad to verify backend databases

Worked with onsite and offsite QA as well as off site development (West Chester, Pa. and Queretaro, Mexico)

QA TEST ANALYST ASCENDUM- CENGAGE LEARNING JANUARY 2012- APRIL 2012

Customized Web App

Agile environment (Sprints were delivered on time an early)

Designed scenarios based on several test cases

TFS was used for defect reporting and tracking

Organized and Reconciled test cases with PFDs (Process Flow Diagrams to be uploaded into TFS for metrics

Video calls and daily interaction with offsite QA and development

Maintained a good rapport with onsite and offsite QA and development (Bangalore, India)

APPOINTMENT SETTER GUTTER SHUTTER CO JULY 2011- DECEMBER 2011

Outbound call center dealing with 400+ calls/day

Initiating sales leads and setting appointments for sales representatives

Bonus pay structure set up with successful sales

Represent Gutter Shutter, provide excellent customer service and kept positive friendly demeanor in understanding that customers would be upset at times.

Education

Cincinnati State Community College

Major- Computer Programming and Database Management

University of Cincinnati 2013

Major- Information Technology

Ascendum QA Practice Evening College 2011-2013

Risk Analysis, SQL-Querying the DB, HP Quality center, Metrics, Workflow Analysis, Automation Framework, HP Quick Test Professional, Exploratory & Ad-Hoc Testing, Fundamentals of Effective Communication, Working with Geographically and/or Culturally Diverse Resources, Problem Solving and Decision Making Tools, Problem Solving Techniques, QA Planning and Control, Regression Testing Strategy, Interviewing Effectiveness, Fundamentals of Risk Management, Meeting Effectiveness, Traceability and Software Testing, Writing a Powerful Resume, Writing Effective Test Cases

Ascendum Software Testing Boot camp 2011

University of Cincinnati 2005-2007

Major- Psychology

University of Cincinnati-Clermont College 2003-2005

Major- Liberal Arts

Morehead State University 1985-1986

Major- Mathematics



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