Test Cases Customer Service
Resume:
Saundra Kay Cornett
**** ***** ***** *** ******, Ohio 45122 513-***-**** *****.*******.**@*****.***
Information Technology Professional
Highly motivated, excellent communication skills, friendly outgoing demeanor
Rapidly picks up on technology with an eager to learn mindset, determined, committed
Technically proficient individual
Skills & Abilities
AREAS OF EXPERTISE
Writing/Review/Execution of test cases
Manual/Functional/Automation/Regression/Smoke/Sanity/User Acceptance testing
Management/Customer/Business/QA/Development interface
COMPUTER / TECHNICAL SKILLS
Microsoft Office (2003, 2007, 2010, 2013 & 2016), Microsoft Access, Microsoft Project, Lync, Sharepoint, TFS (Team Foundation Server), Jira, Hp Quality Center/ALM, Bugzilla, QTP/UFT, Rally, SQL, Microsoft SQL Server, Toad, Microsoft Visio, Dia, GIT, Eclipse, Java, Linux, XML, Xquery, XSLT, RDBMSExtract tool, xDB, Winscp, pscp, Microsoft Visual Studio, Filezilla, Service Now, Promise, SDM12, Remedy, Network Connect, Foxit Phantom, Facebook, LinkedIn, Zoom, WebEx, Skype
Experience
APPLICATION ARCHIVE TECHNICAL LEAD PCM-GE JUNE 2015 - PRESENT
Responsible for archiving data from legacy databases and building InfoArchive applications.
Extract and transform of the data from the legacy format to XML format using RDBMSExtract Tool or CSV and Talend tool and validating the data before ingesting it into a new xDB database.
All aspects of development from initial contact with the Business through production and lifecycle.
QA TEST ANALYST TEKSYSTEMS- LEXISNEXIS APRIL 2014-DECEMBER 2014
Involved in the lifecycle from requirements review through the release to Production and DR with Regression testing
Worked directly with engineering to solve issues
Tested within the backend as well as the GUI
Manual and Automation test creation and execution
Lead QA over 4 legacy applications and worked within 6 other skins and other internal applications tied to the system.
ANALYST APEX- HDI AMERICA, LLC NOVEMBER 2013- FEBRUARY 2014
Analysis of current testing process to create automated test cases for the tool Starc
Manual testing within Mainframe environment
ALM (Quality Center) used for tracking defects and storage of test cases
UFT (QTP)used to automate the test scenarios
Scrum Agile as well as Waterfall used
HELP DESK ASCENDUM-ATOS APRIL 2013 – NOVEMBER 2013
Help Desk for multiple clients
Fast passed with 700+ calls per day
Trouble shooting of Windows based issues
Connectivity issues with internet, intranet, VPN, Citrix, etc.
Resetting passwords for Active Directory, Servers, Mainframes, etc.
QA TEST ANALYST ASCENDUM-MEI-CASH ACCOUNTABILITY TEAM MAY 2012- NOVEMBER 2012
Server based Client Web App
Waterfall environment
Acting lead tester responsible to gather information for daily and weekly reports as well as reporting to management
Set meeting with client using Microsoft outlook and joinMe.com
Wrote and executed test case from design and business requirement specifications
Designed scenario test cases
Used Microsoft SQL server and toad to verify backend databases
Worked with onsite and offsite QA as well as off site development (West Chester, Pa. and Queretaro, Mexico)
QA TEST ANALYST ASCENDUM- CENGAGE LEARNING JANUARY 2012- APRIL 2012
Customized Web App
Agile environment (Sprints were delivered on time an early)
Designed scenarios based on several test cases
TFS was used for defect reporting and tracking
Organized and Reconciled test cases with PFDs (Process Flow Diagrams to be uploaded into TFS for metrics
Video calls and daily interaction with offsite QA and development
Maintained a good rapport with onsite and offsite QA and development (Bangalore, India)
APPOINTMENT SETTER GUTTER SHUTTER CO JULY 2011- DECEMBER 2011
Outbound call center dealing with 400+ calls/day
Initiating sales leads and setting appointments for sales representatives
Bonus pay structure set up with successful sales
Represent Gutter Shutter, provide excellent customer service and kept positive friendly demeanor in understanding that customers would be upset at times.
Education
Cincinnati State Community College
Major- Computer Programming and Database Management
University of Cincinnati 2013
Major- Information Technology
Ascendum QA Practice Evening College 2011-2013
Risk Analysis, SQL-Querying the DB, HP Quality center, Metrics, Workflow Analysis, Automation Framework, HP Quick Test Professional, Exploratory & Ad-Hoc Testing, Fundamentals of Effective Communication, Working with Geographically and/or Culturally Diverse Resources, Problem Solving and Decision Making Tools, Problem Solving Techniques, QA Planning and Control, Regression Testing Strategy, Interviewing Effectiveness, Fundamentals of Risk Management, Meeting Effectiveness, Traceability and Software Testing, Writing a Powerful Resume, Writing Effective Test Cases
Ascendum Software Testing Boot camp 2011
University of Cincinnati 2005-2007
Major- Psychology
University of Cincinnati-Clermont College 2003-2005
Major- Liberal Arts
Morehead State University 1985-1986
Major- Mathematics
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