Customer Service Manager

Kristyn N. Lette

**** ******* **. #*** *********, FL 33020

*********@*****.*** 804-***-****

COMPETENCIES & SKILLS

Visual Merchandising Operational Excellence Management Leading Positive Change Training & Development Collaboration Strategic Planning Team Motivator Inventory Control Driving Results Human Resources

PROFESSIONAL EXPERIENCE

Island Company at The Ritz Carlton 05/01/2017 Present

Fort Lauderdale, FL General Manager Span of Leadership: $750,000- $1M sales volume, 15+ employees.

-Assessed & reorganized marketing needs, staffing opportunities, and overall organization; implemented and streamlined role definitions for a workspace culture to increase sales and Brand reputation.

-Initiated a relationship between the brand & City of Ft. Lauderdale Beach Community Service Organization for positive marketing exposure, set the standard for Store organization & cleanliness, & communicated regularly with headquarters to maintain and advance the company vision.

DSW Designer Shoe Warehouse 05/03/2010 05/01/2017

Aventura, FL Asst. Manager 2014 & Co-Manager, 2014-17 Span of Leadership: $13M sales vol., 50+ employees.

–Increased to an Average/Above Average audit score of 81% after 4 months in the operational role, recovering from 5 consecutive years of Below Average audit scores of 41%.

-Learned demographic-specific customer demands quickly and initiated merchandising initiatives to increase traffic and sales, resulting in a promotion to co-manager six months after relocating.

Fairfax, VA Assistant Manager, 2013-14 Span of Leadership: $6M sales volume, 30+ employees

-Analyzed staffing and training needs for a struggling store recovering from $160K loss which boosted sales from $5.4M to $6M in a year.

-Increased morale after personnel shift by incorporating positive leadership, analyzing operational & loss prevention concerns, and retraining staff.

Glen Allen, VA Sales Assoc. 2010-11 Asst. Manager 2011-13 Span of Leadership: $8M sales volume, 40+ employees.

-Supported team dynamic and gained respect as a new manager by collaborating with team, identifying individual goals, and enhancing individual development plans.

Tate Design & Fabrication 10/09//2015 Present

Fort Lauderdale, FL Vehicle Wrap Installer & Project Design Assistant.

-Created design concepts with clients as shop team leader as well as assembled and disassembled vinyl color and tint wrap on vehicles.

Henrico Juvenile & Domestic Relations Court 06/2010-01/01/2012 / Court Clerk / Henrico, Virginia

-Issued show cause orders for those not making support payments, prepared & Issued summonses,

Prepared and dockets all cases for the Court, assisted CASA, Guardian ad Litems, Attorneys, Officers, & other Officials with case matters.

-Successfully Amended our requirements for an emergency hearing to include all elements classified in Black’s Law Dictionary as Abuse to be accepted by the Chief Judge for review verse the previous classification of Abuse to be that of the physical element.

Tran States Airlines. / Flight Attendant 06/ 2009-06/2010

-Adhered to all FAA Rules & Regulations, Maintained passenger safety, Prepared Aircraft for takeoff, in-flight, and landing, assisted passengers with itineraries & provided exceptional customer service at all times.

INTERESTS

Perfect Balance Kickboxing 2015 2016

Miami, Fl Brand Ambassador, Elite Team Training

EDUCATION

University of Richmond Richmond, VA

Bachelor of Science degree in Paralegal/Pre-Law, in progress

J. Sargeant Reynolds Community College Richmond, VA

Associate’s degree in Applied Science, American Bar Association Certified in Paralegal Studies

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