Jessica Ferris

Novi, MI ***** ac30nn@r.postjobfree.com www.linkedin.com/in/jessicamferris 248-***-****

SUMMARY OF QUALIFICATIONS

Provide competent, trusted, and reliable human resources and organizational support.

Exhibit advanced analytical, organizational, interpersonal, and process improvement skills.

Versatile, quick-learning, and capable of readily establishing a positive rapport with team members.

Possess exceptional written and oral communication skills, along with meticulous attention to detail.

Loyal and committed professional, with a strong interest in professional longevity.

Member of SHRM since 2017

Technical Skills: MS Office Suite: Outlook, Excel, Word, PowerPoint, and Publisher, WordPress, ChimpMail, Canva Graphic Design, GIMP.

Employee Relations Process Improvement Training & Development Business Solutions

EDUCATION

Master of Business Administration, Human Resources, DeVry University, Southfield, MI 10/2014

Completed Coursework Includes: Leadership and Organizational Behavior, Managing Organizational Change, Marketing Management, Managerial Applications of Informational Technology, Training and Development, Managing Conflict in the Workplace, and Human Resource Management.

Bachelor of Science, Public Relations, Northern Michigan University, Marquette, MI 8/2011

PROFESSIONAL EXPERIENCE

HR Coordinator Office Administrator, Prolim Global Corporation, Farmington Hills, MI 05/2016 – Present

Act as the primary Human Resources contact in the U.S., assisting with I-9 processing and auditing, onboarding, offboarding, benefits, domestic travel arrangements, internal audits, employee relations, background checks, and maintaining accurate records using the HRIS system Zenefits. Source and complete the initial phone screens for internal candidates. Maintain efficiency in the corporate office by ensuring adequate supplies are always available. Assist the Accounting Department with state taxes and other various projects. Assist the Immigration Department with maintaining personnel files for H1B employees. Assist the Sales and Marketing Departments with various projects.

Supervisor Trainee, Wesley Berry Flowers Inc., Commerce Twp., MI 02/2016 – 05/2016

Provide customer relations support to call center. Process paperwork generated from call center. Answer any questions or complaints on social media sites. Work with local fulfillment centers to ensure orders are delivered properly. Process full and partial refunds generated from the call center. Answer official complaints from BBB, Attorney General and financial institutions.

General Merchandise Clerk Service Coordinator, Meijer Inc., Northville, MI 05/2003 – 1/2016

Train new employees in customer service skills and company processes. Participate in conference calls on behalf of management, and assist in the completion of departmental paperwork required each week. Provide planogram set up, to include rearranging shelves for product placement. Process product returns and purchases.

Discovered and implemented an improved way of finding outdated product, comprised of sifting through the department at the end of each month, looking for what will expire next month, and documenting it, allowing the opportunity to sell the item sooner, thereby eliminating a complete loss of profit.

“Hostess”, Visionary Meetings (Start-Up), West Bloomfield, MI 12/2014 – 7/2015

Greet all guests in a positive and outgoing manner. Offer tours and respond to questions both in person and by phone. Assist the owner in readying blog articles and newsletters to be sent for approval. Create brochures and rearrange furniture for upcoming events. Researched online and brick and mortar opportunities for marketing.

COMMUNITY EXPERIENCE

Tournament Director Secretary, Volunteer Position, A3, Ann Arbor, MI 10/2013 – Present

Manage various tournaments throughout the year, including preparation for the event, recruitment and securing of sponsors. Book events and organize details with chosen park organizations. Act as unofficial photographer during events. Compile and maintain current membership list.

President Chapter Life VP Financial VP, Alpha Xi Delta

Northern Michigan University, Marquette, MI 01/2005 – 05/2009

Assisted and encouraged women in pursuit of their studies through an encouraging and supportive social environment.

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