Manager Customer Service

ANNABELLE TORRES

**** * ******** ***** ** Message: 602-***-****

Mesa AZ 85201 e-mail: ********@*******.***

SUMMARY

A dedicated result orientated professional with over 20 years working with customers in a professional environment. Self directed ability to maintain productivity with minimal supervision. Ability to multi-task while maintaining strong attention to detail to produce quality results.

KEY QUALIFICATIONS

Customer Satisfaction Contract Compliance Report Generation

Quality Assurance Flexible Multi Task Proficient

Quick Learner Detail Orientated Proactive to meet deadlines

Resourceful Team player Positive Attitude

EXPERIENCE

Interior Specialist Inc/New Home Interiors 09/07-04/09

Contracts Manager Client Support-Granite Counter Tops Division

• Administered projects from inception to completion in accordance with contract guidelines and company policy to meet client/builder expectations by using forecasting and time management to ensure all phases are satisfied.

• Constructed detailed documents for fabrication and installation to successfully provide accurate specifications to complete timely and flawless installations while keeping under budget at 100%.

• Served as the direct contact for field management, production and client to resolve all internal and external issues to produce a quality product as well as complete customer satisfaction.

• Successfully scheduled subcontractors and suppliers to keep up with demanding deadlines.

• Accountable for completing project file by resolving all outstanding client issues including tracking and reporting job income and costs related to project for client billing to ensure accurate and timely invoices.

• Consistently involved with management to create simplified process to streamline work load by eliminating unnecessary processes resulting in less paper usage and improved time efficiency.

Old World Tile & Marble Company 09/06-09/07

Project Manager Assistant Granite & Tile

• Prepared detailed million dollar marble/tile production orders for Scottsdale Waterfront project.

• Responsibilities included ordering accurate material requirements as well as being proactive to resolve any issue for highly visible clients and builders.

• Coordinated and met with clients and designers to finalize all selections for home décor and provide full customer service.

• Formulated spreadsheets using Excel to successfully track and maintain prospective business in order to take advantage of business opportunities and increase sales and market potential.

• Provided support for all office needs and special projects as assigned to assist in meeting deadlines to exceed customers expectations.

ANNABELLE TORRES

Carlson Wagonlit Travel 02/05-09/06

Airline Reporting Manager

• Reported all airline sales, taxes, fees and charges imposed by the US government domestic/foreign to keep agency in compliance with strict regulations.

• Tracked and reported 3000+ transactions for company headquarters and 10 branch offices utilizing interactive reporting for sales, credit/debit memos and recall commission statements.

• 100% accuracy met for weekly and monthly reporting deadlines to eliminate fees and penalties.

• Certified to maintain all records to meet security requirements from reconciliation to submission as well as document retention.

• Reversed all debit memos issued to agency from the airlines approximately 90% to eliminate unnecessary payments and fees by corresponding effectively and accurately within closing dates and deadlines.

SOUTHWEST TRAVEL SYSTEMS 02/01- 01/05

Certified Airline Reporting Cooperation Support Specialist

• Solely responsible for managing and maintaining report requirements establish by the Airline Reporting Cooperation to keep agency in compliance.

• Provide quality client support on site as well as support 100 independent travel agents via phone and correspondence.

• Compiled and reconciled agency weekly sales to complete reports submitted to Airline Reporting Corporation to ensure accurate payments and commissions are received.

• Monitored efficiency and accuracy of over 3,000 weekly sales, void and exchange transactions to avoid unnecessary debit and fines.

• Assisted controller with Accounts Payable and Receivables, General ledger entries to decrease managers work load.

UNISYS 07/98 – 02/01

Account Manager-Travel Accounting Software Division

• Analyzed application enhancements to provide client specific needs to potentially incorporate into back office accounting system to meet customer expectations.

• Served as an interface for client and on site management for software development on AS400 applications.

• Maintained successful client relations following company policy to provide demanding service levels for client accounting software needs.

• Effectively resolved escalated client issues daily, including general ledger and account reconciliation.

• Created and developed user documentation and used the material to conduct training classes for client to promote new software capabilities.

Computer Skills

Microsoft Office, Word, Excel, Access, PowerPoint, Sabre, Apollo, Moraware

Education

University of Phoenix

Airline Reporting Cooperation Certification

American Express Travel School

Mesa Community College

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