Customer Service Microsoft Office

Gwendolyn Johnson

**** ******* ***** ** ******** SC 29209/*******@*****.***/762-***-****

Objective

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people, and to obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Education- Weequahic High Newark NJ – HS diploma -1980

Essex College of business – Executive Seccretary-09/1997

Professional Skills

Attentiveness Clear Communication Skills

Knowledge of the Product Ability to Use "Positive Language

Acting Skills Time Management Skills

Ability to "Read" Customers

Career Experience

Good will/ experience works – Columbia SC - Customer service Rep-06/2016- Current

Basic understanding of sales principles and customer service practices

Proficient in verbal and written English language

Knowledge of customer and market dynamics and requirements

Solid communication and interpersonal skills

Ability to read, write and effectively communicate with customers, peers and management

Telephone etiquette

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

Ability to work as part of a team and take initiative independent of direct supervision

Augusta Technical College- Augusta GA- Administrative Assistance- 08/1993-06/1996

Performs general clerical duties to include but not limited to

Photocopying, faxing, mail distribution and filing.

Coordinates and maintains records for staff office space, phones, company credit cards and office keys.

Creates and modifies various documents using Microsoft Office

Hephzibah Middle School- Hephzibah GA Administrative Assistance 08/1980-06/1986

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

Opened, sorted, and distributed incoming messages and correspondence

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

Greeted visitors and determined to whom and when they could speak with specific individuals

Recorded, transcribed and distributed minutes of meetings, arranged and schedule meetings.

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