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Customer Service Human Resource

Ludington, Michigan, 49431, United States
January 12, 2018

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Connie M. Poynter



Strong interpersonal skills to work effectively with diverse backgrounds of both employees and applicants.

Experienced in providing leadership and training, and directing daily activities to achieve company goals both corporate and facility.

Successfully manage recruiting, screening and interviewing applicants, hiring, orientations, dismissals, performance evaluations, STD, FMLA, ADA, Worker’s Compensation and employee benefits.

Ability to provide clear communication to all staff levels

Ability to maintain high level of confidentiality

Ability to listen and take appropriate action when necessary


Ink is Cool, Ludington, MI

Sales Representative

07/2017 – Present

Direct sales of office supplies including toner cartridges and printer ink.

Prospect clients, pursue leads to generate growth.

Follow-up with clients using multiple channels-phone, fax and internet.

Place orders to suppliers and set up delivery to clients.

Accounts payable and receivable.

GEO Group, North Lake Correctional Facility, Baldwin, Michigan

Human Resource Manager/Coordinator - (Facility Closed)

01/2011 – 06/2017

Experienced using applicant tracker for recruitment; wrote job requisitions and job postings; attended job fairs; pre-screen and interview candidates based on skills, qualifications and experience; make hire recommendations.

Facilitate new employee orientation to foster positive attitude and understanding of the company: employee handbook, policy and procedures.

Conduct confidential criminal background screening; drug screens and random drug testing.

Compile information regarding workers compensation; answer and resolve questions to employee benefit issues; conduct informative annual open enrollment fact meetings; Member of the Safety Committee.

Resolve employee personnel inquiries regarding FMLA and calendar tracking, STD, ADA, Worker’s Compensation with light duty return to work.

Complete Personnel Action Form (PAF) to submit necessary inputs, changes, additions and deletions into the HRIS system affecting personal information and payroll issues.

Compliance reporting: Filing and record keeping of pertinent information regarding each employee for audit purposes.

Compile and maintain reports regarding contact and policy specific requirements such as performance reviews, TB screening, medical department license updates and MVR/DOT annual license reviews, vacancy status and Position Control Log.

Conducted training for PREA (Prison Rape Elimination Act).

Team member in the activation and deactivation of prisons in providing a flawless transition, most recent deactivation of North Lake in June 2017.

Plan and organize employee company events such as annual holiday party, health fair, Correction Officer Week of activities, summer picnics, send birthday cards monthly.

Qualified Staffing, Owosso, Michigan

Secretary - Outpatient Mental Health – (Contractual Assignment Corrections/Detention)

03/2010 - 06/2010

Provide secretarial support for the Mental Health team for a smooth outpatient service experience.

Schedule inmate healthcare appointments and distribute tickets to housing units.

Determine daily work priorities based on volume of meetings and inmate appointments and keep healthcare personnel calendars up to date.

Data entry to state department databases.

Schedule team meetings using Microsoft Outlook, attend and take meeting minutes during interdisciplinary meetings and distribute in a timely fashion.

Carriage House, Bay City, Michigan

Human Resource Coordinator

05/2006 - 10/2009

Recruit, screen applicants, interview and hire nursing, dietary and program staff based on candidate skills, qualifications and overall employment experience for nursing home facility. Conduct orientations.

Conduct confidential reference and criminal background checks and schedule fingerprint, physical and drug screen appointments.

Track absenteeism and tardiness

Schedule nursing staff of 120 and arrange immediate coverage for daily call-in of absent employees.

Process unemployment, disability and workers compensation claims including arranging and monitoring light duty work for those with work restrictions. Member of the Safety Committee.

Process employee benefits, conduct annual open enrollment meetings.

Engage in employee relations activities including the committee to negotiate union labor contract.

Bartech Technical Staffing, Flint, Michigan

Data Entry Clerk – (Contractual Assignment Automotive Manufacturing)

02/ 2005 – 05/2006

Assist in cost savings analysis and manage change control in corporate database.

Wrote cost saving reports using Microsoft word and excel

Gather price, part number and part description changes using both paper and computer materials

Assist customer with pricing issues to determine a cost savings by using a part(s) best suited for production

Adecco Staffing, Saginaw, Michigan

Office Assistant – (Contractual Assignment Plastic Manufacturing Plant)

05/2004 – 11/2004

Engage in Customer Service answering multi-line phone system, assist in order placement, answering questions and assisting with problem orders.

Administer record keeping of absences, vacations, FMLA, timesheets and payroll.

Present correspondence and reports on weekly sales orders, inventory and accounts payable and receivable.



Major: English

Minor: Social Science

Saginaw Valley State University, MI

Human Resource Certification

Major: Human Resource

American Society of Employers in partnership with Saginaw Valley State University, MI

Supervisory Certification

Major: Supervision

American Society of Employers in partnership with Saginaw Valley State University, MI


Computer Skills: MSWord, Excel, Powerpoint, Outlook, Google, Abra Human Resources, Infinium, HRLogix Applicant Tracker, PeopleSoft, Kronos Payroll, Kronos Scheduler and Timeclock Entry, E-Verify, Accurate Background Screening, Aurico Background Screening, Nextgen, Internet Searches, ADP/E-time, Learning Management System (LMS)

Additional Training: HIPAA; COBRA; FMLA; LOA; STD; I 9’s; H&R Block Tax Course; MIWorks Essential Skills of Customer Service; PREA (Prison Rape Elimination Act); Local Officer Privacy Training; Criminal Justice Information System Security and Awareness Training 2015; Kevin Mitnick Security Awareness Training 2016.

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