Customer Service Administrative Assistant

Virginia D. Sample

**** **** ******** **. ********, AZ 85224 CP 480-***-**** Email: ********@***.***

Objective

At the present time, I am interested in a part-time /full time clerical position. I have over 20 experience in Executive support in the fields of Health Care, Information Technology (IT), Retail, Customer Service Call Center and Education.

EDUCATION

Graduated High School

Various Microsoft classes at Mesa Community and Rio Salado

Synergy and Kronos training

Extensive Customer Services Classes

Arizona Certified Caregiver

WORK EXPERIENCE

HHI PROFESSIONALS

May 2012 - Present

Part time Office Assistant evenings – assisting in payroll, accounts receivable, collections and various business correspondence.

CAREGIVER/COMPANION VISITING ANGELS-CERTIFIED IN ARIZONA

January 2015 – February 2017

EXECUTIVE ASSISTANT – DIRECTOR OF IT TEMPE ELEMENTRY SCHOOL DISTRICT #3

October 2008 – July 2013

Executive Assistant in the IT department answering to Sandra Reinhardt, Director. Performed all data entry/scanning of school records, submitted bi-weekly payroll (KRONOS) supported the needs of Customer Service side and ordered supplies for the entire department. Knowledgeable in Synergy Systems software and Switchboard/HR front desk relief for breaks and lunches. Other duties as assigned.

EXECUTIVE ASSISTANT TO THE DIRECTOR OF PHARMACY – VALUE OPTIONS/MAGELLAN BEHAVIORAL HEALTH CARE-Ms. Suzi Berman 602-***-****

March 2003 - October 2008

Planned and scheduled 2-day quarterly Continuous Medical Education seminars for over 500 doctors and nursing staff. Responsible for streamlining the process of tracking RSVP’s as well as implementing and coordinating a badge system for all participants. Supervised one office assistant. This part of my time was in Pharmacy.

In 2006, I became Administrative Assistant to the interim CFO. This was a short-term position for about 1 year.

In 2007, I was promoted to Office Manager of Centro Esperanza Behavioral Clinic. I supervised seven office assistants covering front office, check in and out, chart room, phones, working with nurses assuring timely faxing of medical scripts.

ADMINISTRATIVE ASSISTANT TO DIRECTOR OF CREDIT – MAY STORES FROM MIDWEST TO CALIFORNIA. – Jerome McMahon

2/2001-3/2003

Mr. Mc Mahon was responsible for Credit, Collections and Fraud for all stores under the MAY umbrella (Indiana to California). I attained an Excellence in Customer Service award. As a team, we developed and implemented a program for response to Customer Survey cards and reporting at a corporate level.

ADDITIONAL INFORMATION In previous positions I worked in Collections and negotiated past due payment arrangements for over 90-day accounts. (JJ Croney and Assoc .– 5-1998-2001.

In 1993-1998 I was employed by Arizona Physicians IPA later United Health Care and was Administrative Assistant to the Director of IT – Sandra Reinhardt 2-1/2 yrs and Quality Management for 2-1/2 years under Linda Wilson, RN. During this time we received the first accreditation for NCQA, the report card for health care) It was later in my career that Ms. Reinhardt the IT Director hired me again at Tempe Unified School District as her Administrative Assistant.

Attended seminars in Managing People, Thinking Outside the Box and Total Quality Control.

In 2008, our Superintendent asked us to give an hour of our time to work with students on Math and Reading. Several of our folks did Math but, I signed up for Reading in either KG or 1st grade levels at Thew Elementary, a title I school. I have continued this since my retirement and it has been a rewarding thrill working with those little folks and hopefully making a difference in their lives.

References upon request.

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