Microsoft Office Customer Service

Sonal Balkrishna Sankhe

Email: ***************@*****.***

**** ********** **, *** ***, Scarborough, Ontario - M1T 2M4 Mobile: 519-***-****

SUMMARY:

A highly organized and detail-oriented Administrative Professional with 4+ years of experience providing thorough and skillful administrative support to corporate senior level executives and professional management team of senior managers in a fast-paced environment. Adept in prioritizing work and completing multiple, concurrent assignments in a timely and professional manner. Independent and self-motivated professional with strong organizational and problem-solving abilities. Excellent customer service, communication and technology skills with computer proficiency. EDUCATION:

Master of Business Administration (MBA) in Human Resources Pune University, Pune, India

Bachelor of Science in Biotechnology

University of Mumbai, Mumbai, India

PROFESSIONAL EXPERIENCE:

Executive (MIS) for Enbridge Gas Distribution Inc. RMSI Canada Inc. February 2017 – December 2017

• Create and modify documents using Microsoft Office (Word/Excel) to maintain daily status of activities.

• Scanning of records (as-builts/tickets).

• Inventory/ tracking of scanned drawings in Microsoft Office.

• Performing Quality Control activities.

• Maintain hard copy, perform counting and validation checks and updating information into electronic filing system.

• Performing general clerical duties such as photocopying, faxing, mailing, and filing. Senior Sales Agent for Bell Canada

iQor Canada Ltd. August 2016 – January 2017

• Made outbound calls to establish contact with new and existing consumers to drive sales.

• Answered inbound calls and identify customer needs, clarify information, research every issue and provide solutions tailored to their needs.

• Identified and seized opportunities to upsell products and services when they arise.

• Resolved any dissatisfaction of former clients and gained back their trust in the product.

• Provided reports of all sales results including customer comment or complaints. Junior Agent for Synchrony Financial Canada

iQor Canada Ltd. January 2016 – July 2016

• Answered inbound telephone call inquiries, product questions, and service accounts professionally and efficiently with highest degree of discretion and confidentiality. Data Entry and resolve customer’s technical inquiries.

• Made outbound calls regarding customer overdue accounts and determined reasons for non-payment.

• Recorded new customer commitments to repay debt.

• Promoted to Agent in four months and commended for initiative, enthusiasm, persuasiveness, consistency, intense customer focus and dependability during monthly employee performance evaluations.

• Gathered data and documented proper systems per customer requirements. Executive Assistant to Chief of Operations

Tata Steel Global Wires Ltd., Tarapur, India September 2011 – February 2015

• Collated all data under Operations to prepare routine Management Information System of Chief Operations.

• Tracked purchase requisitions and release orders for controlling cost incurred.

• Managed the timely flow of information to and from the Executive Office; prepared and prioritized all correspondence, reports and presentations for internal/external use.

• Tracked entire cycle of special revenue from proposal to approvals to implementation and cost booking.

• Scheduled and coordinated board meetings, prepared minutes & agendas for the meeting and corporate functions involving associates, senior-level internal and/or external participants and senior executives.

• Screened and re-routed telephone calls and responded to inquiries in a timely manner.

• Prepared extensive & complex calendar management, travel schedules for the Chief of Operations.

• Compiled, verified, processed and filed hard copy and soft copy of documents, such as legal files, invoices, statements, vouchers. Reconciled accounts, journals, and general ledgers as per standard accounting practices.

• Monitored and evaluated department’s monthly financial statements, reconciled budget and provided updates for administration. Prepared Annual Operations Plan and global monthly reports.

• Played key role in facilitating follow up of Corrective Actions & Preventive Actions (CAPA) and Management Action Team (MAT) projects with departments.

• Updated Daily Management boards for daily meeting and acted as a liaison between employees and executives.

• Effectively communicated and worked in a team environment; worked closely in a professional and co-operative manner with other administrative colleagues to coordinate workflow.

• Documented review meetings and created documents for easy retrieval and follow up. SKILLS:

Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Adobe Photoshop, SAP, Visio, MS Project, QuickBooks, IBM Lotus Notes

Administrative Skills: Administrative Support, Financial Management and Reporting, Project Management, Scheduling and Communication Initiatives, Event and Presentation Coordination, Travel Arrangements

Contact this candidate