Stephen Chisholm

** ********* **,

Grand Bay-Westfield, New Brunswick, Canada E5K 4T8

Canada: 506-***-**** or USA: 207-***-****

ac30k2@r.postjobfree.com

https://ca.linkedin.com/in/stephenchisholm1

Experienced customer facing Project Manager with demonstrated “effective” communication and presentation skills ... equally comfortable on the front-lines, in the boardroom, or in front of media. Specializing in telecom migrations and translation from Technical environment to Executive environment and vice-versa. I excel at analyzing business and operational processes to identify gaps and opportunities for enhancement.

Work Experience

Company Name

Location

Date Range

Title/Position

PQA Testing

Fredericton NB, Canada

May 2016 – Dec 2018

Service Delivery Manager

Elandas Inc.

Saint John NB, Canada

Dec 2015 – May 2016

Software Tester/Validation

Ericsson Inc.

Plano TX, USA

Jan 2010 – Aug 2015

1. Senior Consultant

2.Program Manager

Huawei Technologies

Markham ON, Canada

Jun 2009 – Jan 2010

Manager – Technical Assistance Center

Nortel Networks

Irvine CA, USA

May 2001 – May 2009 (Contract)

1.Project Manager – Data Analytics and Migrations

2.Post Cutover Manager

3.Business Analyst – Processes & Reporting

Group Telecom

Toronto ON, Canada

Oct 2000 – Apr 2001

(Contract)

Business Analyst – Trouble Ticketing

Bell Mobility

Toronto ON, Canada

Nov 1995 – Oct 2000

1.NOCC Supervisor - Network Operations Control Center

2.Engineering Technician/Analyst - Network Optimization

3.SAP Business Analyst

4.Surveillance Technician/Analyst

5.TDMA Task Force Analyst

Delta Hotels & Resorts

Mississauga, ON, Canada

June 1994 - November 1995

Outlets/Duty Manager

The Parkerhouse

Saint John, NB, Canada

January 1993 - June 1994

Manager / InnKeeper

O'TOOLES Roadhouse

Fredericton, NB, Canada

September 1991 - January 1993

Manager

Walker's Regional Ambulance

Halifax, NS, Canada

September 1986 - March 1991

Emergency Medical Technician

Dr Everett Chalmers Hospital (DECH)

Fredericton, NB, Canada

January 1984 - September 1986

Driver-1

Education

University of New Brunswick, Canada BSc. (Microbiology), 1993

Software Development Projects (for licensed products)

2015 – Ericsson Inc. – Development of eCLRE tool (Ericsson Circuit Line Relocation Engine) – Full management tool for the “grooming” of lines within a single office – single switch (DMS, 5E, IMS)

2005 – Nortel Networks – Development of RCS2005 (Remote Cutover Server) – A Full management tool for migration activities including trouble ticketing database (Migrations = Wireline/wireless data, circuit, line, subscriber, traffic, etc.)

Project Management Experience (showing only since 2001)

2014 – Sprint – USA National “Network Vision” program (Rehome, upgrade, and expansion) – Ericsson (CDMA / EVDO / LTE)

2014 – Sprint – USA National OSS expansion, eNodeB rehome – Ericsson (CDMA / EVDO / LTE)

2013 – Sprint – USA National “Network Vision” program (Rehome, upgrade, and expansion) – Ericsson (CDMA / EVDO / LTE)

2012 – Sprint – USA National “Network Vision” program (Rehome, upgrade, and expansion) – Ericsson (CDMA / EVDO / LTE)

2012 – Verizon Wireless – Vista CA – Site Rehomes – Ericsson (CDMA / EVDO / LTE)

2011 – Asia Pacific Telecom – Taipei Taiwan – Huawei/Ericsson RIP consulting (CDMA / EVDO / LTE)

2011 – Sprint – Memphis TN – Ericsson / Lucent RIP (CDMA / EVDO)

2011 – Verizon Wireless – Vista CA – Site Rehomes – Ericsson (CDMA / EVDO / LTE)

2011 – Verizon Wireless – Owatonna MN – CCMP LAN Migration (CDMA / LAN/WAN)

2011 – Verizon Wireless – Moundridge KS – CCMP LAN Migration (CDMA/ LAN/WAN)

2011 – Verizon Wireless – Shreveport LA – Ericsson Rehome (CDMA / EVDO)

2011 – Sprint – Shreveport LA - Ericsson/Lucent RIP (CDMA / EVDO)

2010 – Sprint – Louisville KY – Ericsson/Lucent RIP (CDMA / EVDO)

2010 – Verizon – San Diego CA – Ericsson Rehome (CDMA / EVDO)

2010 – Verizon – Albuquerque NM – Ericsson/Lucent HLR migration & Ericsson/Motorola BTS Rehome (CDMA / EVDO)

2010 – Sprint – Memphis TN – Ericsson/Lucent RIP - BTS migration (CDMA / EVDO)

2010 – Sprint – Hammond LA – Ericsson/Lucent RIP - BTS migration (CDMA / EVDO)

2010 – ETEX – Gilmer TX – Ericsson/Lucent HLR migration & Ericsson/Motorola BTS Rehome (CDMA / EVDO)

2009 – TSU – Dnepropetrovsk – Ukraine – RIP of Huawei System (CDMA / EVDO)

2009 – PTI Pacifica – Guam – Nortel/Lucent RIP & HLR Rehome (CDMA / EVDO)

2009 – Dobson/AT&T – Tulsa – Oklahoma - USA – Nortel BTS Rehome & Ericsson RIP (GSM/UMTS)

2008 – Dobson/AT&T – Oklahoma City - Oklahoma – USA – Nortel BTS Rehome & Ericsson RIP (GSM/UMTS)

2008 – TSU – Kiev – Ukraine – RIP of Huawei System (CDMA / EVDO)

2007 – AT&T – Various locations – USA – National Passport/Router Upgrades/Replacements (GSM/UMTS)

2007 – AT&T – Chicago, IL – Ericsson RNC Rehomes (GSM/UMTS)

2007 – AT&T – Various locations – USA – National MGW upgrades (GSM/UMTS)

2006 – Cingular Wireless – Various locations – USA – National MGW upgrades (GSM/UMTS)

2006 – Sprint PCS – USA – Erie – PA – (CDMA / EVDO)

2005 – BSNL Communications – India – Chennai – Tamil Nadu (GSM)

2005 – Verizon Wireless – USA – Carbondale – Illinois (CDMA / EVDO)

2005 – IPCS (Sprint PCS) – USA – Grand Rapids – Michigan (CDMA / EVDO)

2005 – Cricket Communications – USA – Fresno – California (CDMA / EVDO)

2005 – Horizon (IPCS – Sprint) – Chillicothe – Ohio (CDMA / EVDO)

2004 – BSNL Communications – India – Kolkata – West Bengal (GSM)

2004 – Dobson Communications (Cellular One/T-Mobile) – Traverse City – Michigan (GSM)

2004 – Verizon Wireless – USA – Sioux Falls – South Dakota (CDMA)

2004 – Microcell Connexions – Canada – Toronto – Ontario (GSM)

2003 – Centennial Wireless – Dominican Republic – Santo Domingo (CDMA)

2003 – ALLTEL Communications – USA - Jackson – Mississippi (CDMA)

2003 - Pelephone Communications – Israël – Tel Aviv / Jérusalem (CDMA)

2002 - Verizon Wireless – USA – Atlanta – Georgia (CDMA/AMPS)

2002 - AT&T Wireless – USA – Helena – Montana (CDMA/AMPS)

2002 - Microcell Connexions – Canada – Toronto - Ontario (GSM)

2001 - Verizon Wireless – USA – Las Vegas – Nevada (CDMA)

2001 - Verizon Wireless – USA – Detroit – Michigan (CDMA)

2001 - Verizon Wireless – USA – Seattle – Washington (CDMA)

2001 - Verizon Wireless – USA – Phoenix – Arizona (CDMA)

2001 - AT&T Wireless – USA – Los Angeles – California (TDMA/AMPS)

2001 - AT&T Wireless – USA – San Diego – California (TDMA & AMPS)

2001 - AT&T Wireless – USA – Sacramento - California

2001 - AT&T Wireless – USA – Reno – Nevada

Qualifications

+25yrs experience in Business Analysis – QA/Validation Testing.

Gathering & documenting business requirements

Development, enhancement, and optimization of operational & business processes.

Familiar with several Resource Management and Project Management applications

Emphasis on maximizing the use of existing tools/processes.

Application analysis, enhancement, and training (COTS & In-house).

Process Documentation and Gap Analysis.

Validation, integration & training of new/enhanced processes (includes Change Management).

+20yrs experience in International Telecom/IT Project Management.

Primary interface to client executives & sponsors for large network replacements, augmentations, expansions, and upgrades of software and/or hardware.

Presenting progress (dashboards) and action plans driving any “issues” to resolution.

NMP (Network Migration Plan) creation for Cutovers (RIP, SWAP), Re-parenting, Rehomes, and Greenfield Roll-outs of TDMA, CDMA, GSM, UMTS, EVDO, & LTE networks of various OEM products (Lucent, Motorola, Nokia, Huawei, Siemens, Ericsson, Nortel, et al.).

Coordinating dispersed cross-functional teams of 10-120 people with varied skillsets and cultural backgrounds;

I.e. Real Estate, Civil Construction, Facility planning & delivery, Installation & Commissioning, Network Integration, Network Engineering, RF Engineering, Database Engineering, Customer Service, and 3PP (Riggers, drive testers, etc.).

Project budgets from $20K to +$500M

Produced “useful” documentation of Project Plans, Schedules, Resource Lists, Action Registers, etc., and chair regular project meetings from planning stages through to final acceptance (sign-off).

Conducting regular project meetings ensuring comprehension despite diverse cultural and language variances.

+20yrs experience as Database & Excel GURU.

Data Analysis/Mining/Scrubbing/Grooming/Validation.

Data Extraction & Report design – Data consolidation via automated & ADHOC SQL queries, pivot tables, and lookups for reporting, dashboards, & presentations.

+15yrs experience in Project Management for Software Development & Delivery.

Standard reporting throughout SDLC/Agile/Scrum.

Database & GUI design.

ATP (Acceptance Test Plan) creation and validation.

MOP (Method of Procedures) creation for Delivery.

Note: Designed, developed, and supported “Remote Cutover Server” (RCS-2005) application for managing telecom & data migration activities which includes Trouble Ticket Management and reporting functionality for dispersed cross-functional teams (Property of Nortel Networks).

+15yrs experience in Surveillance & Ticketing Systems Analysis.

Application and Process analysis, implementation, validation, and training.

oApplicable areas; Network Operations Center (NOC), Work Order Management (Engineering & Maintenance), Customer Service (Call Center).

Creation / enhancement of report designs and data extraction processes.

LAN/WAN network troubleshooting (DHCP, routing)

Contact this candidate