Norman D. Echols

**** ***** ******* #*****

Chicago, IL 60617

312-***-****

ac30k0@r.postjobfree.com

Summary of Qualifications:

Possesses over 20 years of Recruiting, Cook and Customer Service experience

Recipient of numerous Customer Service Awards

Competent in auto dialer and various other Call Center tools in Inbound and Outbound environments

Proficient in Microsoft including Word, Excel, various databases, software and Internet operations

Work Experience:

Chicago South CDO Calumet Park, IL

Energy Service Tech 06/2016-Present

Worked in various Inbound and Outbound Call Centers while averaging 100-140 calls daily

Performed data entry of clients information to provide utility bill assistance

Consistently achieved and exceed goals

Provided client’s with feedback and outcomes in a timely manner

People Scout Chicago, IL

Recruiter 09/2014-12/2015

Assisted major companies with the hiring of candidates through phone interviews

Advised candidates throughout the hiring process including proper attire and company procedures

Provided excellent customer service

Strong confidentiality experience

Westwood College Chicago, IL

Assistant Librarian 05/2012-08/2014

Assisted students and faculty with research materials

Organized books and videos according to the Dewey Decimal System

Ensured that the library database was up to date

Maintained a clean and safe environment for students, staff and visitors

Thrills On The Grill Harvey, IL

Manager/Cook 05/2007-09/2011

Recruited, trained and supervised 10 + customer service representatives and cashiers

Opened and close store including balancing cash registers and making drops at end of shifts

Performed several bookings functions including ordering supplies and inventorying

Managed the front and back of the house, prepared and cooked cuisine such as BBQ and Soul Food

Provided supervision to staff, training and coaching on daily activities

Exemplified the second to none customer service delivery

Education:

Westwood College Chicago, IL

Bachelors of Applied Sciences in Visual Communication 08/2014

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