Nicole Dalton
ac30jj@r.postjobfree.com *** Campbell Boulevard Amherst, New York 14228 516-***-****
Education
Bryant & Stratton College Getzville, NY
Paralegal Associate Degree December 2017
Dean’s List, National Honor Society
Research Lexis Advance
Prepare case briefings
Internship at Law Office of Nicholas Hicks, Josh Dubbs
Geico Getzville, NY
Claims Representative (2006-2016)
Provide customer service and support to hundreds of clients regarding accident and non-accidental claims communicate claim status to supervisor and customers on regular basis
Resolve claim issues promptly and follow-up on outstanding issues
Work collaboratively with various departments to resolve complex client issues
Conduct analysis and investigation of claims to obtain relevant facts to determine coverage, loss and liability by reviewing documents, processing files, as well as payments
Document claim activities in an accurate and timely manner for successful close of files
Perform claim assignments both efficiently and accurately with minimal errors
Work in compliance with departmental and company regulations to ensure goals are met
AmplusMall, Mortgage Company Bayshore, NY
Secretary/Client Intake (2003-2006)
Answer telephones
Handle confidential files
Personal assistant to owner
Michael LoRusso, Esq. Melville, NY
Calendar Clerk (2000-2003)
Handled court calendar
First intake with clients; documented files filing
Assistant to paralegals
Filed motions with the courts
Adjourned cases
Distributed mail
Handled multiple assignments
Volunteer Work Buffalo, NY
Boy Scouts of America Youth Leader/ District Council Event Coordinator
Foster Care Program