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East Amherst, New York, United States
January 12, 2018

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Nicole Dalton *** Campbell Boulevard Amherst, New York 14228 516-***-****


Bryant & Stratton College Getzville, NY

Paralegal Associate Degree December 2017

Dean’s List, National Honor Society

Research Lexis Advance

Prepare case briefings

Internship at Law Office of Nicholas Hicks, Josh Dubbs

Geico Getzville, NY

Claims Representative (2006-2016)

Provide customer service and support to hundreds of clients regarding accident and non-accidental claims communicate claim status to supervisor and customers on regular basis

Resolve claim issues promptly and follow-up on outstanding issues

Work collaboratively with various departments to resolve complex client issues

Conduct analysis and investigation of claims to obtain relevant facts to determine coverage, loss and liability by reviewing documents, processing files, as well as payments

Document claim activities in an accurate and timely manner for successful close of files

Perform claim assignments both efficiently and accurately with minimal errors

Work in compliance with departmental and company regulations to ensure goals are met

AmplusMall, Mortgage Company Bayshore, NY

Secretary/Client Intake (2003-2006)

Answer telephones

Handle confidential files

Personal assistant to owner

Michael LoRusso, Esq. Melville, NY

Calendar Clerk (2000-2003)

Handled court calendar

First intake with clients; documented files filing

Assistant to paralegals

Filed motions with the courts

Adjourned cases

Distributed mail

Handled multiple assignments

Volunteer Work Buffalo, NY

Boy Scouts of America Youth Leader/ District Council Event Coordinator

Foster Care Program

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