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Sr. Manager, Enterprise Application Support

San Ramon, California, United States
January 12, 2018

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Joseph O. Litney Livermore, CA 510-***-****

Hands on, dedicated professional with over 20 years’ experience in IT ranging from network and infrastructure administration to senior management. Repeated success guiding global team initiatives with established and emerging technologies to achieve maximum impact with minimum resource expenditure. Adept at identifying talent and building strong relationships with IT staff, other departments, managers (including C level executives), customers, vendors and third party contractors. Focused on understanding business needs, and building consensus with business partners to set and achieve long term IT strategies while ensuring high quality deliverables for ongoing roadmap objectives.


Global 24x7x365 Operations Support

JD Edwards Enterprise One

Staff Development and Mentoring


NOC/Ticketing Triage and Escalation

Oracle BRM

Strategic & Tactical Infrastructure Planning

Hyperion HFM/FDM

ITIL Certified Practitioner

Third-party apps associated with ERP

Full Life Cycle Project Management


Contract Development / Negotiations


Regulatory Compliance


Team Building and Talent Acquisition

AWS, SFDC, and other “cloud” services/platforms


Sr. Manager, Enterprise Application Support – Align Technology, Inc. 1/2016 – 6/2017

Manager, Enterprise Application Support – Align Technology, Inc. 1/2013 – 12/2015

Direct oversight of a global team of system engineers, administrators, DBAs, and business analysts supporting a complex infrastructure/application ecosystem of front-end, customer facing systems, ERP systems, and back-end manufacturing systems, as well as middleware interface systems for messaging.

Responsible for 24x7x365 Production IT operations spanning multiple locations/time zones worldwide.

Triaging of incoming tickets including escalation as necessary

Routinely collaborate with other team leaders and managers to define, develop, and drive organizational strategy.

Technical Manager, Order to Cash Applications – Align Technology, Inc. 3/2011 – 12/2012

Oversaw all Tier 2 technical support activities/capabilities for systems in the Order to Cash process flow including public facing web applications, ERP systems, and manufacturing systems.

Collaborated with PMO, Application Development teams, SQA, and R&D to streamline processes, review and maintain standards, and ensure ongoing organizational alignment.

Sr. Systems Administrator – Align Technology, Inc., 1/2008 – 2/2011

Responsible for all CNC/CMA activities associated with a JD Edwards ERP8.0 implementation on a Wintel/SQL Server platform utilizing a Citrix MF 4.5 client interface.

Provided support for numerous complex interfaces between JDE and other systems including IBM WebSphere servlet based interfaces, Z-File interfaces, and Tibco EAI middleware connectivity to JDE.

Maintained several independent, isolated, side-by-side path codes/environments for separation of code/data based on new product releases.

Responsible for installation, configuration, and overall maintenance of infrastructure related to ERP systems including JDE, BRM and Hyperion.

Independent Contractor, 1/2006 – 12/2007

Provided high-level systems analysis and hands-on technical expertise related to both JD Edwards, and non-JD Edwards infrastructure for various clients on iSeries, Windows, and Unix systems.

Responsible for planning and implementing the integration of disparate systems and platforms including those running on Microsoft, Linux, and Unix operating systems, as well as Citrix and VMWare.

CNC Administrator/Senior Infrastructure Engineer – Spectrum Brands, 8/2003 – 12/2005

Responsible for all CNC/CMA activities associated with a JD Edwards ERP8.0 implementation on a Sun Solaris platform utilizing a JAS/Web client interface.

Led installation, configuration, and maintenance of .NET framework components in support of in-house web services applets.

Lead CNC/Infrastructure Consultant on JDE ERP8 Implementation for a large Manufacturer/Distributor of Seating Products (as a Consultant for IBM), 1/2003 – 8/2003

Designed and installed hardware and JD Edwards ERP8.0 software on an IBM iSeries (AS/400) platform utilizing a JAS/Web solution built on a WebSphere platform as the main client interface.

Provided training and guidance to in-house technical staff on all aspects of CNC/CMA activities during a multi-phase implementation.

Lead CNC/Infrastructure Consultant on JDE OneWorld Xe Implementation for a Real Estate Management Firm (as a Consultant for Arthur Andersen and PWC), 2/2002 - 8/2002

Responsible for overall design and installation of hardware, JD Edwards software and its configuration from the initial planning stages through “Go Live” on an Intel platform.

Designed and implemented Citrix solution as a secondary client interface.

Extensively involved in all aspects of the technical infrastructure from an advisory role, including interface design, data conversion, and change management.

Consultant on JDE OneWorld Xe Implementation for a Fortune 500 Energy Company (as a Consultant for Arthur Andersen), 7/2001 to 10/2001

Technical advisor to the CNC/CMA Team implementing JDE OneWorld Xe on an RS6000/Oracle platform, utilizing thin (Citrix) clients and the web interface (JAS), at the nation’s fourth largest utility company.

Provided both high-level systems analysis and hands-on technical expertise during the late CRP and “Go Live” phases of the project.

JD Edwards Technology Manager - Prime Group Realty Trust, 09/2000 - 06/2001

Overall technology manager supporting all components of a JDE World and OneWorld implementation for a large property management trust company.

Supervisory responsibilities for overall network administration and AS/400 operations.

Network Administrator - Prime Group Realty Trust, 06/1999 - 08/2000

Responsible for the configuration, stability, and operation of a 300+ node WinNT metropolitan/wide area network spanning 18+ locations across multiple time zones in the U.S.

Built, installed, configured, and supported server farm.

Setup and maintained security for NT, OS/400, MS SQL 7/2000, and JD Edwards World and OneWorld.

Performed IBM AS/400 operations including all day-to-day maintenance tasks.

Lead CNC technician for JD Edwards OneWorld (B73.3.1) implementation in a coexistence (World v7.3 Cum 10) environment.

LAN Technician/Administrator - Omron Healthcare, Inc., 03/1997 - 05/1999

Maintained day to day functionality of 180+ node local area network in mixed NT and Novell environment.

Performed network backups, installation and configuration of workstations (NT, Win95, Win3.x, and DOS) and servers (NT, Novell).

Provided backup AS/400 operations support, and End-User support for JDE World (5.2 to 7.3) technical issues.


Master of Arts in United States Diplomatic History (1991)

University of Maryland, College Park, MD

Bachelor of Arts in United States History (1988)

Western Illinois University, Macomb, IL


ITIL® Intermediate Service Operation (2014)

ITIL® Intermediate Service Design (2014)

ITIL® Intermediate Continual Service Improvement (2014)

ITIL® Foundation Certificate in IT Service Management (2013)

Microsoft Certified Professional (1999)

Certified Novell Administrator (1999)

Modesto – delivery manager, citrix, vmware, winery, remote support, onsite, 5-6 people reporting to various customers

account manager

Gallo – meeting all contractual obligations

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