Customer Service Administrative Assistant
Resume:
Latasha Wyatt
Richmond Va, **224
*********@*****.***
OBJECTIVE: To find a career where I can grow with the company as well as further my knowledge and experience.
WORK EXPERIENCE:
Health insurance agent
The Results Company
August 2017 to October 2017
● Answer call
● Verify identity
● Navigate through the marketplace
● Help customer choose best plan for them
● Email information
Call Center Rep
Adams & Garth Staffing and Executive Search
June 2017
● Take call
● Input data
● Enter correct term code
Personal Care Aid
Always Best care/ September 2013 to July 2017
*Go to clients home
*Bathe the client
*Cook for the client
*Clean for the client
*Supervise the client when taking medication
TLK Group/ February 2013 to September 2014
Inbound Call Center Rep
* Answer phones
* Look up customers address
*Schedule installations
* Verify identity
*Organize the proper package for the customer
Aditya Birla Minacs/ May 2012 to October 2013
Technical Service Representative
*Answer phones
*Troubleshoot customer’s devices
*Transfer customer to the right department
*Email appropriate article pertaining to the customer’s issue Bruce’s Supermarket/ September 2011 to October 2012 Cashier
* Scan products
* Transfer money from customer to register
* Give correct change
Care Advantage/ July 2009 to November 2011
Personal Care Aide
● Bathe and dress patients
● Transfer patient to and from wheelchair as needed
● Make sure all medications are taken daily
● Accompany patients to all appointments
● Cook and clean home of patient
Conquest Call Center/ October 2008 to May 2010
Call Center Agent
● Conduct over 100 outbound calls daily
● Conduct political surveys using scripts
● Input prospects info into an excel spreadsheet for the clients to review and access
Department of Social Services/ June 2007 to October 2008 Desk Clerk
● Answer multiple phone lines and takes messages as needed
● Fax, copy, and scan files to the appropriate file
● Sends out all outgoing mail
● Explain proper paperwork to client when they come into the office
● Also assist any coworker who needed help to catch up with work
● Used email to correspond back and forth with clients Love & Care Daycare/ September 2004 to June 2007
Administrative Assistant
● File all the contact info and keep it updated
● Collect payment from parents
● Answer multiple phone lines and takes messages as needed
● Fax, copy, and scan files into the appropriate files
● Used email to correspond back and forth with parents EDUCATION:
American Academy of CPR & First Aid, Inc
* Basic First Aid 03/13 to 03/15
* BLS CPR (Adult/Child/Infant) 03/12 to 03/14
* Certificate
Premiere Medical Career Educators
* P harmacy Technician 04/13
* Certificate
HCC Personal Care Inc.
● Personal Care Aide
● Certificate
SKILLS/TRADE
PROFICIENT IN THE FOLLOWING
● Microsoft Word
● Firefox
● Outlook
● Power Point
● Word Perfect
● Records Management
● Sales
● Keyboarding
● Customer Service
● Communication
● Switchboard Phone
● Internet Explorer
● Telemarketing
● Calyx
● Xcellarater ( automated dialing system)
REFERENCES
Natasha Haymon 804-***-****
Toshia Cox 804-***-****
Gloria Gray 804-***-****
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