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Customer Service Manager

East Hartford, Connecticut, United States
January 12, 2018

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John Kilbourne

Promotional representative

** ******* ****

East Hartford Connecticut, 06108



Knowledgeable with most computer software

Able to adjust to people very well, good communication skills.

Gained some sales experience while working for the company that I am with now.


The crown market


● Cashier/customer service

●Dealt with most customer related needs, including returns and complaints. Counted the register before and at the end of each shift.

River Ridge At Avon



●Served food to elderly patients with dementia in an assisted living home.

Lycatel LLC


●Promotional representative

●Spread knowledge about a no contract international cell phone service. Requires people skills. Must approach people and try to convince them to purchase a product in a competitive market.

Ajax telemarketing group



Responsible for calling current AT&T business account customers, reviewing their phone bills and finding savings within their plan, then convincing them to switch.

Responsible for keeping track of all of your own clients, reaching out to them between different time zones, setting appointments, and following through with set appointments to close deals.

Required good people skills and a lot of patience, as well as good multi tasking and computer skills.

Shoprite of Manchester



Responsible for handling the needs of customers in a very busy environment. Ringing their items out while keeping people waiting in line patient. Checking ID of customers buying alcohol or lottery tickets, and being able to answer their questions to the best of your ability without needing the assistance of a supervisor.

One of my favorite jobs. Providing a good customer experience is very fulfilling to me. I love working with people and this allows me to do that, although I do hope to take it to the next level (supervisory experience)

Xtramart of Manchester


2016-2017 (quit recently to pursue other opportunities)

Handling the needs of customers in a quick and efficient manner. Make coffee every two hours. Stock the store. Front and face coolers, answer the phone, sweep and mop the inside and the outside of the store and change the trash. Keep store looking presentable. Basically managing due to the fact that I worked third shift and didn’t have any help from the manager, so any call that a manager would make I would have to make on my own. Good working experience to learn how to do everything on your own. And to get a little bit of management experience because I essentially managed an entire store by myself overnight.


Hall high school


High school diploma

Very good with all computer systems, type 100+ words per minute with minimal mistakes.

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