Customer Service Manager

Goals driven, self-motived healthcare professional seeks an opportunity in sales and/or management where my drive, networking experience, education, leadership and communication skills will be tapped to forge profitable and lasting professional relationships.

Organized, adaptable and analytical big picture professional.

Persuasive ability to communicate with all levels from executives, key decision makers and peers.

Develops strategies to attract, engage, retain and convert prospects and teams to follower’s, fans and advocates.

Approaches issues and problems methodically and head-on to avoid re-work and schedule slippage.

An effective and careful listener who analyzes situations and provides sound advice with clear direction.

Evaluates information, specifications and effects including diagnosis, treatment protocols, costs, and timing.

Takes ownership of projects from inception to successful on-time/on-budget completion.

Exploits opportunities and shares useful information.

Customer service, solutions and bottom line driven.

Considerate and sensitive to cultural differences and confidentiality issues.

Professional Experience

Management

Guardian Veterinary Specialists Brewster, NY 2016-Current

Office Manager

Administrative/Reporting/Training

Communicate with clients (pet owners)

Vendor negotiations

Supplies and budget tracking

Recruit, interview, hire and train employees, communicate corporate culture

Develop new employee training manual, staff reviews and evaluations

Resolve employee and patient (owner) issues

Marketing/Advertising

Media Interface including:

oNetworking, Press Releases, Radio, Newspaper

oSocial Media, Website Coordination/Updates

Negotiate and secure meeting venues

Referrals/Relationship Building

Build referral network with hospitals, clinics, and veterinary health care providers

Occupational Therapist Positions

Westchester Therapy Solutions White Plains, NY 2015-2016

Rainbow School for Child Development, Bronx, NY 2006-2014

United Community Service UCS)Brooklyn, NY 1998-2006

Challenge Infant Development Center Brooklyn, NY 1995-2002

Milestone School Brooklyn, NY 1991-1998

Occupational Therapist Responsibilities

Child/ Parent Education and Treatment Protocols and Developmental Planning

Provided Occupational Therapy to children: Infants, Preschool to High School

oCerebral Palsy, Autism,

oSensory Integrative Disorders,

oMultiple Physical Handicaps, Learning Disabilities

Guided children and parents through treatments to develop and improve cognitive and self-care skills.

Supervised/mentored COTA’s (Certified Occupational Therapist Assistant)

Attended and presented Occupational Therapy at District meetings to parents

Recruited, trained, mentored Occupational therapy students

Developed/Presented OT findings at District meetings to parents, guardians, staff

Provided reporting and documentation including quarterly reports

Education

Master of Science: New York University: Advances Master’s Occupational Training

Bachelor of Science: Downstate University: Health Science Center: Occupational Therapy

Licenses

Licensed Occupational Therapist

Personal Trainer: AFAA licensed

Notable Accomplishments

Secured Educational Grant

Master of Arts degree funded by United States Department of Health and Human Services

Research Emphasis: Research in Pediatrics

Organized and participated in grant sponsored workshops

Research Presentation: New York University (1994)

“A survey of Professionals:”- “Perception of Self Esteem in Preschool Children”

References Available Upon Request

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