Customer Service Representative

Simar Deep

** ********* *****, ********, **, L*Y 3B8

Tel: 705-***-**** ********@*****.***

Professional Profile

Diligent and a competent professional with experience in managing service delivery with over 3 years of experience. Experience in creating, developing, executing and implementing programs to improve recruitment strategies to attract & retain a highly engaged and distinguished workforce to ensure alignment of HR strategies with the business of the organization. Adept at building recruiting strategies, selection & retention business strategies and employee engagement strategies to provide recognition with established training & coaching methods. The Objective is to obtain a Recruitment Consultant position in an esteemed organization where my diverse and international experience combined with academic skills and a strong drive to succeed will add value to organization's operations, values and strategies.

Strengths

Excellent written & verbal communication and interpersonal skills. Ability to communicate with people from different backgrounds in a professional manner and convey information geared to specific targets

Demonstrate a positive attitude and remain calm when dealing with challenges in a dynamic and fast-paced environment

Focused on understanding tasks and completing assignments on time or exceeding expectations

Natural leadership ability, able to take initiative to plan and organize various events utilizing mentoring and coaching techniques

Proven ability to work in both independent and team environments with good problem-solving abilities and work closely with other individuals to understand scheduling and manage expectations

Proficient in MS Word, Excel, PowerPoint & Access with great attention to details

Holds a high regard for confidentially & professionalism

Strong relationship building with a dependable personality and a strong work ethic

Employment Experience

Recruiter (Contract)

Randstad, Halifax, NS June 29, 2017 - Nov 24, 2017

Managed end to end recruitment role that focuses on candidate attraction, sourcing, interviewing, placement, retention and engagement of candidates and clients

Responsible for the entire recruitment and selection process including qualifying and interviewing candidates

Performed detailed reference checking, extending and negotiating offers of employment

Gathered approvals from clients and provided a new hire onboarding process which included new hire package, offer letters, entering the first week of paperwork and follow up on the first week of feedback from clients and also probationary reminders

Interviewed and screened 25 candidates on average in a week

Placed 10 candidates over the first month of employment and 4 bi-weekly after the first month

Posted jobs in domains related to Administrative, Accounts & Finance, Networking, Managerial positions and Warehouse profiles

Recruited and maintained a pool of candidates also for high turnover Labour & warehouse & Data entry jobs to provide the best service to clients

Provided detailed reports on a number of candidates interviewed and hired on a weekly basis to maintain the forecast to match the targets

Maintained and organized employee files, filing systems and records in the HRIS system

Assisted Permanent and Temporary workers in understanding their benefits and workers claims

Managed weekly payroll forms & timesheets for all the temporary workers and communicated issues of potential importance and urgency to the immediate supervisor

Page 2 Simar Deep 705-***-****

Sales and Customer Service Representative (Part-Time during college)

Freedom Mobile, Brampton, ON Sept 2016 –June 18, 2017

Managed the recruitment process to hire part time Sales Representatives for the dealer store

Prepared and conducted new hire orientation and packages for all new hire

Created and edited policies and procedures as required & maintained HR files and database

Helped and administered new employees for their onboarding and orientation

Coordinated career planning and development of new hire due to the high level of turnover

Responsible for creating and updating employee profiles in an internal database/enrolling new employees into time and attendance system

Partnered with management to understand their business objectives and corresponding staffing needs and to develop an overall recruitment strategy within the business unit

Facilitated entire recruitment process, including, but not limited to, creating and posting job descriptions, screening candidates, conducting interviews, coordinating interviews with hiring managers to final offer/offer negotiation/hire stage

Attained sales & business targets and offered best solutions to customers for their personal needs according to their requirements

Assumed ownership towards team productivity and managed workflow to exceed quality requirements

Troubleshoot and resolved a variety of technical issues

Provided excellent customer service by greeting the customer when they enter the store and managed fast pace in handling cash, debit and credit transactions

Contributed towards company's quarterly target and exceeded the personal target

Provided customer service regarding their account details, processing customer billing information, processed & reviewed account adjustments and resolved customer issues and payment issues.

Researched and provided solutions to the customer regarding unsettled account balance that is completely or partially unpaid

Associate - HR Coordinator Intern (Co-op)

Woods Park Care Centre, Barrie, ON Sept 2015 – Jan 2016

Managed the recruitment and selection process for volunteer end to end

Handled volunteers pre-employment process and employee on-boarding

Offered Administrative support to Front desk & handled Time and attendance system

Proactively developed and executed recruitment strategies that drive quality-of-hire and time to fill

Developed strong and effective partnerships with operational leaders and employees to advance talent acquisition initiatives for the volunteers

Created strong, diverse candidate pipelines and develop relationships with volunteer candidates for future opportunities

Supported HR Manager/HR Generalist with matters concerning interpretation and administration of company policies, workplace procedures, and government regulation

Created & posted job descriptions for volunteer positions on job boards, & internal websites

Served as the initial point of contact for potential frontline candidate after

Customer Service Representative

Transcom Worldwide North America, Barrie, ON Sept 2015 – Jan 2016

Key roles included helping customers with basic troubleshooting over phone, and with home networking and securing networks

Handled customer inquiries, complaints, billing questions and payment extension/service requests, repair trust, locate resources for problem resolution and design best-option solutions.

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Consult/collaborate with multiple departments present in a call center environment. Create a plan of action to maintain and improve KPI’s and monitor performance daily

Sold TV and phone plans for existing and new customers

Page 3 Simar Deep 705-***-****

Bartender (Part-Time during college)

Rose Garden Banquet Hall, Brampton, ON May. 2016 - Dec. 2016

Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.

Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales

Allocated time management efficiently working 15-25 hours while enrolled as a full time student

Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 1,000 customers on weekends

Provided customer service which resulted in returning customers

Demonstrated leadership as a trainer to all new employees & displayed communication skills through one on one contact with customers

HR Associate Coordinator

Accenture, India Aug. 2013 - Nov. 2014

Initiated HR activities for employee programs, talent agendas, career development & skill building

Carried out Employee Engagement & CSR activities to help and recognize the right talent to boost the productivity targets

Assisted with the HR department for events and functions which involved booking rooms, setting invitations, providing catering assistance as well

Engaged in the full recruitment cycle and maintained data integrity within the S.A.P applicant tracking system

Responsible for job postings, sourcing candidate profiles, pre-screening & conducting reference checks

Education

Project Management Post-Graduation Certificate program

Humber College, North Campus, Etobicoke, Toronto, ON May 2016 - Dec 2016

Audited and Recommended key findings for a project implemented at BMO Graduate

Human Resources Management Post-Graduation Certificate program

Georgian College, Barrie, ON Jan 2015 – Dec 2015

Dean’s List Graduate

Bachelor's Of Computer Science

Eternal University, India July 2008 - Aug 2012

Volunteer Experience

Volunteer for C.R.Y(Child Rights and You) as a Management Trainee

Project Coordination as Marketing head in CHESS-SERIES NORTH-ZONE, India

Provided educational and motivational training to underprivileged children

Raised awareness in the workplace to donate supplies needed for disabled animals living in shelters

Kickstarted a ‘Go Green’ campaign for better living and pollution free environment in the organization by planting trees and plants

Providing Administrative support as HR Volunteer Intern at Woods Park Care Centre

Developed a Training & Development program and Health & Safety measures for Ripe Juicery, Downtown Barrie

References Available on Request

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