Customer Service Data Entry

Sandra MacDonald

Ottawa, ON

**********@*****.*** - 613-***-****

** ***** ** ****** **************, Administration Assistant, Clerical, Program Support, Coordinator, Receptionist, Liaison, Graphic Design, and Scheduler experience / education in support of senior supervisors and staff in an office service environment

• INTERPERSONAL CUSTOMER SERVICE SKILLS

• EXPERIENCED COMPUTER SKILLS

WORK EXPERIENCE

Office Administrator

Axis Heating and Air Conditioning – Ottawa, ON – Oct 2015 to Dec 2017

• Responded to residential heating and cooling inquiries with efficiency and scheduled for the appropriate urgency

• Forwarded quotes to sales and input into database

• Prepared invoices/packages/parts for technicians to complete service or install

• Prepared job descriptions for hire and completed interviews and the hiring process.

• Processed warranty claims

• Provided information on promotions

• Performed data entry of all relevant client and billing information and leads

• Reconciled and recorded technician’s daily collections for bookkeeper

• Sorted/Filed and maintained client records

• Created advertisements for all avenues of advertising

• Other office administrative duties as assigned

Accomplishments

Provided a positive working environment within staff and built good relations with clients

Skills Used

Microsoft Word, Excel, Quick books, Outlook, Fax, Scanner, Copier, Mail Chimp and Access

Administrative Assistant

Fidus Systems Inc. - Ottawa, ON - January 2015 to June 2015

• Responsible for in-coming, out-going shipments, answering phones, tidying office, inventory and stocking

shelves, running errands and various support tasks like contacting appropriate contractors for various jobs,

booking flights, hotels and vehicles. Bank deposits and other office administrative duties as assigned

Accomplishments

I was able to help a large number of people within the organization to reach their goals and provide customer service

with good relations

Skills Used

Microsoft Word, Excel, Online Shipping Fedex, Linked In

Office Administration/Scheduler

Greely Sand & Gravel - Ottawa, ON - April 2014 to September 2014

• Responded to COD/Account/Residential Client inquiries with efficiency and scheduled to the appropriate urgency

• Performed data entry of all relevant client, employee and billing information

• Document scanning of large proportions into Rack 2 Systems

• Sorted/Filed and maintained client records

• Other office administrative duties as assigned

Accomplishments

Provided a positive working environment within the staff and built good relations with clients

Skills Used

Microsoft Word Starter, Excel, Sage accounting systems, Rack 2 Scanner Filer, GEAC Client Database

Office Administration / Scheduler

HomeWatch Caregivers - Ottawa, ON - April 2013 to October 2013

• Duties with company were to appropriately schedule staff to ensure continuity of care in the provision of service

delivery

• Prepared for the hiring the process by; telephone interview and follow up of chosen candidate’s by interviewing in

person and assuring the appropriate documentation submitted e.g. police check, immunization, references and

college diplomas

• Provided scheduled planning support to health care team

• Prepared Staff Identification Badges

• Updated and maintained client / staff database

• Filed and maintained client records

• Performed data entry of all relevant client, employee and billing information

• Responded to all caller inquiries with efficiency and appropriate urgency with an empathic ear

• Generated and distributed various scheduling

• Other office administrative duties as assigned

Accomplishments

Exceeded regular work times due to time sensitive situations that arose un-expectantly

Skills Used

Microsoft Word, Excel, Outlook, Google Gmail, Telephony Services Scheduler System, Fax, Scanner, Copier

Chiropractic Assistant

Dr. Herr + Chiropractic Professional Corporation - Ottawa, ON - February 2013 to April 2013

• Scheduled to ensure continuity of care in the provision of service delivery through first line contact for new and

existing clients, accepted payment and provided a scenario of payment plan through the intake process

• Helped clients with exercises prescribed by doctor

• Prepared time sensitive paperwork to each client ensuring contract policies and procedures were in place

• Prepped clients for consultation and carried out scans to determine proper treatments by Chiropractor

• Engaged in group sessions on readiness and proper care of clients

Skills Used

Scheduling Client Database, Outlook, X-Ray, Subluxation Station, Fax, Scanner, Copier

Liaison Officer (Apprenticeship Programs)

Huntingdon Regional College – Cambridgeshire, England - 2008 to 2009

• I was a liaison between the Student/Employer/College Teachers in the areas of hairdressing, accounting, and

business programs. I also interviewed candidates for each course to ensure a proper fit. Students that fit the

criteria were then set up on my behalf with applications and information on funding available to them

• I overlooked and helped students to focus on their apprentice program by motivating them in their studies and

employment through one on one meetings to ensure completion of course guide lines

• Travel was required for this position and I was happy to do so

Skills Used

Microsoft Word, Excel, PowerPoint, Outlook, Student Database System

Reception / Shipper / Files Clerk

Aqua Terre Solutions/Intermap Tecnologies - Nepean, ON - 2007 to 2008

• I was responsible for receiving incoming telephone communications and visitors of two separate companies by

screening and routing them to the correct contacts

• Duties and responsibilities were to maintain office equipment, set up and prepare hard drives for delivery to other

countries with various courier companies, assist with administrative services which included typing, meeting

room bookings, assigne project/proposal numbers, maintain electronic records in shared folders, compile various

Operations Reports, team report and sales report on a weekly basis

• I was the contact person for phone maintenance and teleconference services

• Updated and maintained phone lists, building access cards and logs. I also assigned long distance codes to

employees

• More duties were to complete purchase orders and direct them to the accounting department, order supplies for

the company and ensure that backup documents were provided for invoices relating to couriers, office supplies,

travel requirements, reception and shipping area

• Keep procedures up to date, clear and concise and easy to access procedures were efficient

• My Customer Service Skills provided a pleasant environment to callers and staff

Skills Used

Microsoft Word, Excel, PowerPoint, Outlook, Postage Meter, Fax Machine, Scanner, Copier

Building Campaign Coordinator (Contract)

Ottawa Humane Society - Ottawa, ON - 2006 to 2007

• I coordinated and prepared lists of possible lenders for construction of a new facility. Contacted lenders and sent

out applications

Skills Used

Microsoft Word, Excel, PowerPoint, Outlook, Research Business Directories (ZoomInfo) Tool

Program Assistant / Department Secretary (Contract)

Queens University - Kingston, ON - 2005 to 2006

• My position with Queens allowed me to interact with over 100 medical students in the Clerkship Program and

over 50 Faculty member and residents involved in teaching at the Clerkship level. I supervised multiple-choice

exams which the clerks wrote 4 times a year. I ensured that both learners and teacher were in the right place at

the right time

Skills Used

Microsoft Word, Excel, PowerPoint, Outlook, Oracle - Queens’s scheduler Program, Webeval

Student Iter Program

Reception / Administration Assistant / Files Clerk (Contract)

Queens University - Kingston, ON - 2004 to 2005

• Provided direction and support to students in cases of personal direction, which included marriage, death,

religious preferences Prepared and completed all donation proceeds. Set up appointments. Setup weekly ad's

for the local newspaper. I organized files, office orders and equipment troubleshooting. I prepared pamphlets for

the Chaplain's church and sent in requisitions for accounts payable

Skills Used

Microsoft Word, Outlook, Oracle - Queens's Scheduler Program, Webeval Student Iter Program for Medical Students

Reception / Administration / Clerical / Files Clerk

Caduceon Environmental Laboratories - Kingston, ON - 2003 to 2004

• I provided front line contact of client enquires and acted on them; e.g. callers requesting lab reports, revisions, or

needing mandatory information sent to them in reference to water testing

• To keep organized, I created an outstanding list from the Lims Intranet system to act accordingly to the priority of

reports for date sensitivity and acted on it. I inquired and retrieved subcontracted analytical results from labs and

internally from the analysts in Ottawa and Kingston office then entered and approved

• After reports were created, my job was to pay attention in great detail for the accuracy of reports. I provide

reports to the manager and supervisor to be approved, by where I then emailed and faxed to clients. I typed

letters/memo's and sent massive emails and faxes to a cliental over 500 people

Skills Used

Microsoft Word, Outlook, LIMS an Analytical Lab Reporting System, WinFax, Fax Machine, Scanner, Copier

Reception / Clerical / Program Support Worker (Contract)

Kingston Independent Living Centre - Kingston, ON - 2002 to 2003

• The intake process for people with disabilities, by determining the program direction of each client, through

programs delivered by HRDC-Human Recourses Development Canada

• I provided clerical duties for the Director, Program Managers and Administrative Coordinator

• Responsible for incoming and outgoing mail distribution, maintained inventory of all forms and information

packages used by staff, tracked and documented statistical information for reporting, maintained and updated/

backed up the program database, open/closed and archived files, I copied/collated/filed monthly/quarterly

invoices for Opportunities Program

Skills Used

Microsoft Word, Outlook, Fax Machine, Scanner, Copier, TTY

Reception/Clerical / Administration / Graphic Designer

EmployAbilities - Edmonton, AB - 2000 to 2001

• While employed at EmployAbilities, I provided front line contact for the centre by phone/walk-ins and supplied

information on services, courses and HRDC-Human Recourses Development Canada offerings and eligibility

• I provided entry service by logging students onto the network with a password, assisted with computer help, and

photocopied and faxed documents. I maintained/monitored a list for the use of locks and bus passes

• I prepared a list of names to the photographer for student cards to be made. I monitored attendance for students

and staff

• I prepared a vacancy list of each course/time in front of each classroom and notified students of any classroom

changes. Received complaints from students and called the proper management of concerns e.g. temperature in

the class, income tax receipts, personal and so on I prepared classroom course manuals for each course and

revised content for each program when needed. I supplied clerical duties for Program Managers and the

Director. I provided support of two fundraisers each year by data entry/graphic design and massive photocopying

/collating. I provided proper care of backing up the server everyday and lock up of facility

Skills Used

Microsoft Word, Outlook, Fax Machine, PowerPoint, Scanner, Copier, E-Learning Programs

Reception / Clerical / Administration / Graphic Designer

University of Alberta - Edmonton, AB - 1999 to 2000

Department of History and Classics) (Contract)

• While employed at the University of Alberta, (History & Classics) I provided front line contact for the department

by phone/walk-ins. I supplied information/direction on services, courses, facilities and staff. I assisted students

with handing of papers, borrowing of course materials and viewing of exams

• My responsibilities consisted of incoming and outgoing mail distribution, reception, some clerical duties for

department staff of approximately 40 Doctor's/Professor's and made advertisements for courses

• I ordered all office supplies for department and worked on the Department Course Guide by data entry/graphic

design. I provided proper lockup of department.

Skills Used

Microsoft Word, Outlook, Fax Machine, PowerPoint, Scanner, Copier, PageMaker

EDUCATION

Certificate in Certificate in Business Communication

St. Lawrence College - Kingston, ON

2002 to 2002

Certificates in; Intro to Medical terminology/Medical Office Procedures/Business Correspondence Level 2 (Honors)/Outlook Level 2/PowerPoint Level 2/Access (Honors) Level 2/Excel Level 3/Microsoft Word 2000 Experts/Basic Booking Level 2/Simply Accounting for windows V6.0

Academy of Learning, Kingston, ON 2001 to 2002

Certificate in Business Administration

Academy of Learning - Kingston, ON

Certificate in Hairstyling and Design

Delmar School of Hair Design - Calgary, AB

Teaching Certificate as a Ceramic Teacher in Two Product Lines (Duncan and Gare)

JJ Ceramics Studio, Calgary, AB

Diploma as a Drywall Plasterer Journeyman

Sault College – Sault Ste Marie, ON

SOFTWARE APPLICATIONS

Adobe Photoshop, Mail Chimp, PageMaker, Adobe Acrobat, Adobe Reader, Dreamweaver, HTML, Oracle, MS Word,

Access, Excel, PowerPoint, Java, Windfax, ZoomInfo, Quick Books, LIMS an analytical lab reporting system,

WinFax, Oracle - Queens's Scheduler Program, Webeval Student Iter Program for Medical Students, Linked In,

Subluxation Station, Google Gmail, Telephony Services Scheduler System, Twitter Deck, and GEAC Client Database

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