ELWANDA WATERS *** E. Lincoln Ave Mount Vernon, NY 10552 914-***-****(h) 914-***-****(m) ac30gd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Exceedingly capable of managing and anticipating the demands of CEOs and top level executives during a 10+ year career; highly motivated and extremely adaptable to dynamic work environments; meeting strict deadlines with prioritized quality work

Exuding poise and confidence while working under pressure; keeping within office policy and procedure and displaying effective oral and written communication skills as a problem solver and leader

Careful planning abilities including complete workshop project and logistical management; coordinating multiple calendars and completing full travel itineraries and expense reconciliation

CURRENT EMPLOYMENT HISTORY

Manager, Star Selling Ambassador (SSA) (Seasonal) Macy’s White Plains, NY Oct 2013 Jan 2014

Direct report for 10-15 daily holiday (seasonal) Macy’s associates; welcoming and engaging employees at the start of their shifts using the “area walk” report – generated by the administrative support team associates - to track and identify present employees and to manage department assignments

Observed merchandise status on the selling floor to maintain exemplary retail standards; directed associates to replenish and fill-in merchandise where needed, maintain fitting room cleanliness and uphold an overall stellar floor appearance

Collaborated with the Administrative Support Team (AST) to quickly resolve staffing issues and maximized hours utilization

Worked as a dedicated team member while alleviating long customer lines by personally providing immediate support as needed

Partnered with the Executive In Charge (EIC) team to determine and delegate man power by reallocating Associates to busier areas; ensuring that sales, selling and service were maximized

Executive Assistant (Contract) Jewish Child Care Association Pleasantville, NY May 2013 June 2013

Responsible for leading daily support to the Administrative Supervisors and Clinical Team; including running morning meeting reports on the behavioral progress of each student for discussion and next steps for action

Liaised with the Clinical Team and the accountant to disperse weekly funds and transportation cards to students taking weekend trips for home visits to family

Displayed organization and responsibility while managing the documented history of each student, pertaining to their psychological evaluations, diagnoses and treatment documentation. Participated in external communications with technicians and vendors regarding service calls

Global Executive Assistant (Contract) IBM Armonk, NY June 2012 February 2013

Managed and coordinated multiple calendars appointments, external and internal meeting venues and international, domestic travel; processed travel expense reports and payment of invoices to vendors, utilizing Oracle

Created and revised PowerPoint documents for executives to present to clients. Interacted with clients – greeting and effectively communicating logistical details of relative business issues

Administrative Support Team Associate-Seasonal (Contract) Macy’s Yonkers, NY November 2012 December 2012

Demonstrated superior interpersonal and communication skills while assisting Human Resources with the seasonal recruiting process of the 240 total monthly candidates

Utilized Taleo content management system for talent acquisition and new hire meetings, making for an accurate recruiting process; verified identities and tracked personal data through the program

Organized applications, performed prospect call backs and scheduled interviews; mediated schedules between store executives and candidates and coordinated training processes, including arranging training modules for new hires

Displayed dependability while frequently closing the Human Resources office at night-end; distributed department schedules and shift rotation plans for 75 existing employees to the store executives

Project Coordinator (Contract) IBM Armonk, NY November 2010 December 2011

Assisted the Marketing Insights managers (Facilitators) with enhancing clarity of the Value Proposition Practice (VPP). Worked independently and as a team member to coordinate their onsite and offsite countrywide weekly creative workshops; using excel to track and map attendance and prioritizing directors’ schedules by creating “face pages” in PowerPoint for attendees

Negotiated pricing with hotel administration to maximize meeting venue amenities and catering needs and delivery. Organized mass copies of materials and shipped supplies to the workshops

Coordinated additional smaller scaled domestic and international conference calls for workshop preparation; arranging meeting venues and catering and scheduling and submitting equipment requisitions

Executive Assistant (Contract) ESPN New York, NY May 2009 August 2009

Solely responsible for the broad administrative duties to the Senior VP of Marketing Solutions and Sales; including a reconciliation project of all past travel expenses to settle payments. Additionally, managed calendar, video conferencing and travel arrangements to the ESPY Awards

Administrative Assistant (Contract) AVON New York, NY August 2008 October 2008

Assistant to the North America Strategy department; supported executive directors and team with entire travel itineraries using independent online searches. Structured weekly team meetings, including taking and distributing meeting minutes for follow-up. Arranged domestic and international conference calls, as well as managed catering for working lunches and dinners

Executive Assistant (Contract) Giant Magazine New York, NY November 2007 February 2008

Exclusively responsible for assisting the magazine CEO/Editor-in-Chief, whose time was spent mostly in the field; acting as the in-office presence and sustaining all administrative needs. Handled travel expenses using the AMEX/Concur Automated Expense Reporting. Additionally, handled email correspondence to coordinate network interviews and managed customer subscriptions using PayPal payments and FedEx deliveries

PREVIOUS EMPLOYMENT HISTORY

Executive Assistant New York Life Sleepy Hollow, NY January 2006 July 2007

Assistant to the Corporate Compliance department, primarily its Vice Presidents. Participated in policy approval process. Trusted to act alongside management with disciplinary action letters to agents regarding policy applications. Interacted with policy holders and screened a heavy volume of calls for consultants

Administrative Assistant MasterCard International Purchase, NY March 2004 October 2005

Provided complete administrative support to the Debit department’s Vice Presidents; assembled entire international and domestic travel itineraries-such as flight research, hotel arrangements, VISA Processing and subsequent expense reconciliation. Synchronized calendars for large group meetings using Lotus Notes; planned conference calls/video conferences and meetings

Managed accounts payable invoices using Excel; worked on various ad- hoc Excel projects; facilitated new hires -liaising with IT Department, building security and Office Management Department. Maintained discretion with confidential and sensitive materials

Real Estate Agent/Housing Specialist Affluent Properties Scarsdale, NY April 2002 March 2004

Prospected for new business through cold calling, property showings and open houses. Executed sales and rentals by leading the interviews, negotiating prices and creating documents/contracts

Managed 125+ weekly customer call inquiries regarding home and apartment sales and rentals for prequalification process. Turned 25% of those prospects into actual customers

Specialized in low-income family government vouchers, ensuring resident requirements were adhered to according to government policy and procedure

Executive Assistant Arthur Anderson New York, NY September 1999 April 2002

Accountable for the Financial & Commodity Risk Consulting Partners and Managers. Prioritized administrative tasks under high pressure and deadlines - contributing to efficient business practice that also involved heavy client interaction

Prepared domestic and international travel itineraries and expenses and internal and external meeting arrangements using extensive calendar coordination. Effectively communicated across business lines – usually discussing participant attendance and meeting topics. Completed PowerPoint presentations for partner meetings; using graphics and charting numbers

EDUCATION AND SKILLS

Lehman College Bachelor of Arts in Business Management-Economics Bronx, NY

Morrisville College Associates of Agricultural Science in Secretarial Science Morrisville, NY

Microsoft Word, PowerPoint, Excel, Outlook Lotus Notes SAP Concur Taleo Typing 65+WPM

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