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Customer Service Office Assistant

Richmond, Virginia, United States
January 12, 2018

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Nardeen Hanna

**** ******* **.

Richmond VA *****



Skilled administrative professional with record of achievement in customer service and attendance resulting in increased job responsibilities and promotions. Experienced in interacting with customers in person and over the phone. Able to work in a fast-paced, high volume work environment.

Speaks Arabic and English fluently

Personable phone manner

Outstanding attendance record

Unix administration hands on training

Microsoft Excel/Word experience

General cybersecurity knowledge

Highly organized

Attention to detail

Database management

Produces high volume of work

Prioritizing tasks


CarMax Business Office – Richmond, VA 01/2017-Current

Business office associate

Received two awards for first time accuracy and results focus

Process documents associated with customer vehicle purchases; complete DMV paperwork

Assist customers with questions on tag and title information; process title transfers

Assist purchasing team with in-store auctions

Handle accounts payable functions, tender cash transactions and prepare bank deposits

Celebration center – Chesterfield, VA 10/2015-12/2016

Office Assistant

Promoted from a part-time position to a full-time position after 3 months

Recognized for consistently meeting deadlines and completing work in advance

Built relationships with customers

Commended by customers for providing excellent customer service and being extremely helpful

Managed all paperwork, answered phones, collected payments and scheduled pick up appointments

American Family Fitness – Richmond, VA 06/2013- 08/2015


Learned roles outside of receptionist position requirements to better assist members and provide superior customer service

Rewarded and recognized for punctuality and perfect attendance

Trained newly hired receptionists on facility procedures and policies

Demonstrated the ability to multitask; greeted members, checked members in, answered phone calls, scheduled appointments and answered questions regarding the facility

Martin's – Richmond, VA 10/2010-06/2013

Floral customer service

Promoted from a cashier to a floral customer service associate

Received a raise in 6 months after evaluation of outstanding customer service


ECPI University – Richmond, VA Current

Bachelors of Science in Computer and Information Sciences, Cyber and Network Security

Graduation date: July 2018

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