Customer Service Office Assistant
Resume:
Nardeen Hanna
Richmond VA *****
SUMMARY OF QUALIFICATIONS
Skilled administrative professional with record of achievement in customer service and attendance resulting in increased job responsibilities and promotions. Experienced in interacting with customers in person and over the phone. Able to work in a fast-paced, high volume work environment.
Speaks Arabic and English fluently
Personable phone manner
Outstanding attendance record
Unix administration hands on training
Microsoft Excel/Word experience
General cybersecurity knowledge
Highly organized
Attention to detail
Database management
Produces high volume of work
Prioritizing tasks
PROFESSIONAL EXPERIENCE
CarMax Business Office – Richmond, VA 01/2017-Current
Business office associate
Received two awards for first time accuracy and results focus
Process documents associated with customer vehicle purchases; complete DMV paperwork
Assist customers with questions on tag and title information; process title transfers
Assist purchasing team with in-store auctions
Handle accounts payable functions, tender cash transactions and prepare bank deposits
Celebration center – Chesterfield, VA 10/2015-12/2016
Office Assistant
Promoted from a part-time position to a full-time position after 3 months
Recognized for consistently meeting deadlines and completing work in advance
Built relationships with customers
Commended by customers for providing excellent customer service and being extremely helpful
Managed all paperwork, answered phones, collected payments and scheduled pick up appointments
American Family Fitness – Richmond, VA 06/2013- 08/2015
Receptionist
Learned roles outside of receptionist position requirements to better assist members and provide superior customer service
Rewarded and recognized for punctuality and perfect attendance
Trained newly hired receptionists on facility procedures and policies
Demonstrated the ability to multitask; greeted members, checked members in, answered phone calls, scheduled appointments and answered questions regarding the facility
Martin's – Richmond, VA 10/2010-06/2013
Floral customer service
Promoted from a cashier to a floral customer service associate
Received a raise in 6 months after evaluation of outstanding customer service
EDUCATION
ECPI University – Richmond, VA Current
Bachelors of Science in Computer and Information Sciences, Cyber and Network Security
Graduation date: July 2018
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