Customer Service, Medical Clerk, Problem Resolutions, Dispatcher
Resume:
SHERRIE DAVIS
Conway, AR *****
HEALTH UNIT COORDINATOR
**/****-**/**** ********** MEDICAL CENTER, 602 Indiana Ave., LUBBOCK, TX 806-***-****
(SUPPORTIVE CARE-Palliative, AND GERIATRIC CARE UNITS)
• My position was there to do any and everything to make the nurses jobs easier and the flow of the units smoother.
• Responsible for compiling reports, lab lists, thank you notes and scheduling charts.
• Responsible for keeping up with all ordering on units of nursing supplies requested and nutritional supplies.
• Provide exceptional customer service to all patients, visitors, physicians and all other ancillary staff as well.
• Locate and call correct Dr.’s for staff to speak with concerning patient’s test, orders, etc.
• Rotate and float to work other units that I was trained on as needed .
05/2012-05/2014 HOUSING CLERK
LUBBOCK HOUSING AUTHORITY, 2810 Frankford, LUBBOCK, TX
• Responsible for maintaining all client records according to U.S. Department of HUD regulations for privacy.
• Taking payments for rent and requests for maintenance.
• Responsible for all telecommunications.
• Did maintenance of file systems.
• Daily, weekly and monthly reports for management.
12/1995 4/2004 PROBLEM RESOLUTION SPECIALIST (COMMERCIAL ACCOUNTS)
SOUTHWESTERN BELL (NOW AT&T), 1703 Ave. R, LUBBOCK, TX
• Took inbound calls from commercial customers with complaints of service issues and then resolved those issues by contacting other departments to work with towards resolution and then trying to maintain customer relationship by issuing refunds of monetary means.
• Keeping a happy customer base was number one goal of this department considering that is was a complaint department to begin with.
01/1992-06/1992 INSURANCE SALES CSR
USAA INSURANCE, Colorado Springs, CO
03/1983-10/1991 DISPATCHER
FEDERAL EXPRESS CORP., 375 T & P Lane, Abilene, TX
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