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Technical Business Analyst

Location:
Latham, New York, 12110, United States
Posted:
January 12, 2018

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Summary: CRM practitioner with strategic assessment, design and implementation expertise in application development and systems integration. I have over twenty-five years of experience in the analysis, design, and development of enterprise wide applications. Extensive experience in Software Development Life Cycle (SDLC) and process methodologies like waterfall, UML, Agile, SCRUM, feasibility analysis, gap analysis, scope and impact analysis of the software systems throughout the different phases of SDLC.

Technical Skills:

ERM/CRM Packages: Clarify, Siebel 4 – IP14

Siebel

Applications: Call Center, eHospitality, Sales, Consumer Goods, Life Sciences, eService, ePharma, eEnergy, Siebel Marketing Module, Siebel Analytics, eCommunications, Siebel PRM (Partner Manager and eChannel Partner Portal), eMedia, eClinical, Financial Services, Siebel Public Sector

Business Processes/

Modules: SmartScript, Work Flow, Assignment Manager, EIM, Web Services, TBUI, Siebel Data Quality, ADM, Oracle BI Publisher, EAI, Siebel Tools, Siebel Remote Administration, Server Administration, and System Administration

Operating Systems: All Windows platforms; UNIX, SunOS/Solaris

Databases: MS Access; MS SQL Server; Oracle; Sybase; DB2

Languages: Visual Basic; SQL; SQL*PLUS; PL/SQL; e-Script; Java Script, HTML

Reporting Tools: MS Access, Crystal Reports, Actuate, Siebel Analytics, Oracle BI Publisher

Other Packages: Oracle UPK, SAP BusinessObjects Data Quality Management for CRM 3.2, 4.1, 4.2, JIRA, Mingle, HP QA suite, SharePoint, Monarch, Team Foundation Server, Axure RP, SOAP UI

Implementation

Methodologies: UML, Waterfall, Agile, Scrum

Summary of Experience:

2017 – Current Laerdal Medical, Lead Siebel Consultant

2016 – 2017 NYS Justice Center, Lead Business Analyst

2012 - 2016 Laerdal Medical, Lead Siebel Consultant

2013 - 2015 Starwood Hotels and Resorts, ISAC Lead Business Analyst

2010 - 2012 AEGIS Insurance, Principal Siebel Consultant, Tech Lead Analyst

2010 - 2010 Boston Scientific, Senior Siebel Consultant

2010 - 2010 PEARSON Publishing, Senior Siebel Specialist

2009 - 2009 MTS, Technical Consultant

2004 - 2009 Motorola, Project Lead/Lead Business Analyst

2004 - 2004 APC, Interface Business Analyst

2004 - 2004 Phizer, Lead Configurator

2003 - 2004 KeySpan Corporation, Technical Lead/Lead Business Analyst

2000 - 2003 Siebel Systems, Senior Consultant

1997 - 2000 GE Power Systems, Business Analyst, Technical Lead

1990 - 1997 Empire Vision Centers, Programmer/Analyst

1984 -1989 DOT, Programmer/Analyst

Education & Training: MS Computer Science, MISA, Moscow, Russia

MBA, State University at Albany, NY

Siebel Certified

Siebel Customer Certified

Marketing: Siebel Server Architect

Analytics: Application Developer

Work Experience:

Laerdal Medical, Wappinger Falls, NY July’17 – current

Siebel Call Center, IP14

Lead Business Analyst

Responsible for:

Requirements gathering for Siebel integration with QAD, SalesForce, Eloqua and other applications:

oSessions with SME across different business divisions

oDesigning global and standardized solution

Business, system and process diagrams, Use Cases, GAP analysis

Design documentation, test cases

Unit, UAT and system testing

New York State Justice Center, Delmar NY May 2016 – June 2017

Siebel Public Sector 8.1.10

Senior Business Analyst

Responsible for:

Analysis of current customer operations

Advise on Siebel platform functionalities and best practices

Provide functional advise

Act as liaison between Justice Center (JC) and New York State Office of Information Technology Services (ITS) – business analysts and technical teams

Business, system and process diagrams creation

Replacing Surrogate Decision Making Committee (SDMC) legacy application (Legacy Renewal). Responsible for business processes mappings, requirements and design for SDMC new application

Assist with business and functional requirements, UI requirements, business rules, use cases

UAT and system testing

Creation of test cases using HP QC

End user training and support

Laerdal Medical, Wappinger Falls, NY November’12 – April’16

Siebel Call Center 8.1.1.5, 8.1.10, IP14

Lead Siebel Consultant, numerous engagements.

Responsible for:

Functional requirements, UI requirements, business rules, use cases

Design documentation, test cases for enchantments and new functionalities

Unit, UAT and system testing

Created business, system and process diagrams

Upgrade from Siebel Call Center (SEA) 8.1.5 to Siebel Call Center (SIA) 8.1.10; and from 8.1.10 to IP14 (open UI):

oResponsible for all phases of Siebel upgrade process, including managing team of developers:

Evaluate the complexity of the upgrade

Estimate the level of effort to upgrade

Assess business processes, functional redesign, and current requirements versus obsolete requirements that may be out of scope

Planning

Siebel Servers installation

Running upgrade scripts

All post-upgrade tasks, including database upgrade, application upgrade, configuration and scripts changes and conversion

Web Services updates and conversions

Workflows changes

Single Sign On setup

Training materials

Deployment Plans

QA scripts

Analysis and assignment of bugs

Open UI

Sales Mobility

BI Publisher reports

SAP BusinessObjects Data Services for Siebel CRM application implementation (3.2 and upgrade to 4.1):

oRequirements

oInstallation

oCustomization

oMaintenance

oEnd user training and support

Single Sign On setup using ADSI and SSL

ADM implementation:

oInstallation

oRequirements for custom objects

oConfiguration

oTest cases

oEnd user training and support

Application performance monitoring and troubleshooting application issues

Responsible for business processes mappings, architecture, requirements and design and development

Performing administrative and management tasks required to establish and maintain compliance with various regulatory standards

Starwood Hotels and Resorts, Stamford, CT May ‘13- July’15

ISAC Lead Business Analyst

Responsible for multiple aspects of gathering requirements for centralized global sales and catering system (ISAC). ISAC is an eHospitality application that provides a user defined tiered sales and catering program with seamless account, contact, sales and catering management systems.

Responsibilities:

Preparation of Project metrics for Agile Project Methodology

Preparation of Functional Design Document for Quick Analysis Interface

UI Prototyping using Axure RP

Requirements for Integration with

oData Power (shopping cart)

oValhalla (central reservation system)

oTLGO/ TLPE (pricing engines)

oReader Board Meeting Broker (hotel catering system)

oLanyon System (account management system)

Custom Data archiving solution

Requirements and design for BI publisher reports supporting multi languages

Test script review and scrum Meetings with QA team and development Team for ISAC upgrade to 8.1.11(open UI)

Knowledge transfer and training sessions with end users

AEGIS Insurance, New Rutherford, NJ September ‘10- October’12

Principal Siebel Specialist

Single handedly responsible for supporting current 7.7 Siebel Financial Application and upgrade to 8.1

System/Server Administrator/ Business Analyst Responsibilities:

Project Life Cycle deliverables:

oProject Planning & Initiation

oParticipation in Analysis and Design Sessions

oBusiness Requirements Documentation/Use Cases

oService Model

oBusiness Cases, including Cost Benefit Analysis

oTest Cases

oUser Acceptance Testing

oRollout Procedures

Participate in the review of:

oSystems Requirements Analysis

oGap Analysis

oSystems Delivery Spec

oUser Procedure Documents

oTraining Documents

Maintain development, QA, UAT and production environments

Troubleshooting of Siebel application problems related to Siebel environments

Application performance monitoring and troubleshooting application issues

Providing support to users in order to resolve system and application related issues

User creation and maintenance

Deployment activities – configuring application components, parameters, and configuration files, Repository Export / Import, SRF Compilation, Schema Changes, Seed Data transfer, replacement, browser scripts generation

Interface support -Creating, updating Oracle and MS SQL Server stored procedures. Supporting custom DTM (data transfer manager) application written in MS VB. Supporting webMethods interface

SAP BusinessObjects Data Services for Siebel CRM application customization, maintenance and support

Creating new and updating existing Web Services

SharePoint integration analysis

Updating existing Crystal Reports

Provide implementation support ensuring that results meet established needs, goals, and timelines

Work with technical staff, other system administrators, outside consultants, product vendors and internal business experts to enhance and maintain the Siebel CRM Infrastructure Architecture

Upgrade from Siebel Financial 7.7 to 8.1

Responsible for all phases of Siebel upgrade process:

Evaluate the complexity of the upgrade

Estimate the level of effort to upgrade

Assess business processes, functional redesign, and current requirements versus obsolete requirements that may be out of scope

Siebel Servers installation

Running upgrade scripts

All post-upgrade tasks, including database upgrade, application upgrade, configuration and scripts changes and conversion

Web Services updates and conversions

Workflows changes

Single Sign On setup

SAP BusinessObjects Data Quality Management installation and integration

Oracle and MS SQL Server stored procedures conversion

Test scripts creation, using Oracle UPK

Training materials

Deployment Plans

UAT coordination

Boston Scientific, Minneapolis MN July ‘10 – August ‘10

Senior Siebel Consultant

Siebel eClinical 7.7 upgrade to Siebel eClinical 8.1

Responsible for:

Assessment of the current system Integration design

Analyze eClinical 8.1 functionality

Evaluate the complexity of the upgrade

Estimate the level of effort to upgrade

Assess business processes, functional redesign, and current requirements versus obsolete requirements that may be out of scope

PEARSON Publishing, Upper Saddle River January ‘10 – July ‘10

Senior Siebel Specialist

Siebel eMedia 8.1, ePharma implementation

Participated in replacing legacy Sales application. Involved in all phases of transition from a legacy environment to a new Siebel application. As part of a team, responsible for business processes mappings, architecture, requirements and design. Lead the development team for the 3Sixty Siebel Prototype application. Established Siebel Development best practices for configuration, scripting, migration between environments for repository and non-repository changes and general project governance. Created business services, Web Services, Import Objects, Integration Objects, WF Processes, Task Based UI processes, Assignment Manager Rules, State Model rules for Pearson 360 Prototype.

Responsibilities included:

Providing Siebel Solutions to Business and Technical Teams

Training on-site Siebel development team. The training included many areas of Siebel, such as:

oTools and Client Installation

oConfiguration

oBrowser and Server scripting

oSiebel Architecture

oSiebel Server Administrative Tasks

oSiebel Remote

oEAI(Integration Objects, Web Services, WF Processes, Integration Maps)

oAssignment Manager

oCommunication Server

oState Model

oTBUI

oProduct Configurator

Requirements analysis and development design using Rational Requisite Pro. Detailed design was based on the development best practices for combination of eMedia and ePharma verticals.

Remote User Administration and support, including remote user creation, local database extraction, troubleshooting of synchronization issues, etc.

Monitor database using DB2 Access Plan, Explain Plan, and Event Monitor Utilities

Used DB2 LOAD utility to populate individual Enterprise Integration Manager (EIM) tables

MTS Winnipeg, CA June ‘09 – December ‘09

Technical Consultant

Siebel eService 8 implementation

Analyzed the requirements specification documents; and prepared technical requirements specification documents.

Developed Outbound Web Services to combine component-based development and Internet standard protocols that include HTML, XML, Simple Object Access Protocol (SOAP) and Web Services Description Language (WSDL).

Used Integration Data Map functionality to map external applications to Siebel.

Designed and configured various Siebel objects for implemented Siebel application.

Created custom business services and workflow processes.

Symbol Technologies Inc (Now Motorola Inc), Hicksville NY

December’04 - May’09

Project Lead/Lead Business Analyst

During over 4 years of consulting at Motorola was involved in the design, development and implementation of Siebel Partner Relationship Management and Siebel eChannel Partner Portal applications to support the company’s Channels Operation Group.

Responsible for coordinating 4 to 20 members’ team and ensuring accurate and timely configuration of application based on system requirements and business processes.

Analyzed, defined, and documented business solutions, provided detailed business requirements, system design, test plans and results, procedures and production rollout.

Acted as a link between clients and off site /on site developers in reference to modifications to the application, and overall project issues.

While in the position, I was responsible for many successful Siebel releases. These releases include an upgrade from Siebel 7.0.4 to Siebel 7.5.3 and a release based on the Siebel 7.8 environment.

Responsible for successful move of production environment from Motorola to offsite vendor.

Led the team of business analysts for Motorola Siebel Call Center initiative. Responsible for analyzing, defining and validating Call Center requirements. Performed gap analysis for Opportunity and Order Management modules.

Responsible for reviewing, validating, and/or augmenting Motorola Channel Marketing Siebel requirements and gap analysis documents, as well as updating and developing training documentation and plans.

Designed and developed custom ChannelGram campaigns functionality. Implemented complex offer design using custom merge fields and scripting logic based on partner preferences. The ChannelGram email offers are sent to more than 20,000 recipients.

Created custom stored procedures in Oracle to extract, manipulate and analyze BW data for custom Actuate reports.

Designed and created Analytics Segments for ChannelGram Marketing campaigns.

Designed, Developed and maintained Siebel interfaces using Siebel EAI/EIM with number of other enterprise applications: SAP, BW, salesforce.com, Docent, etc.

Installed Actuate server. Designed and maintained custom actuate reports medium to high complexity.

Implemented and supported complex custom Assignment Manager Rules.

Involved in creating training manuals, end user training.

APC, Kingston RI September’04 - November’04

Interface Business Analyst

Responsible for reviewing, validating, and/or augmenting client's Interface requirements and gap analysis documents for Siebel Call Center.

Gathered requirements and created design documentation for custom interfaces with Lotus Notes and Credit Card Verification 3rd Party Vendor.

Also, researched and resolved interoperability / stored procedure conflicts between PowerBuilder™ 9.0 and Oracle® 9i client software.

Phizer, Parsippany NJ Mar ‘04 – August ‘04

Lead Configurator

Deployment phase of Siebel Consumer Goods 7.0.4 implementation.

Responsibilities include requirements analysis, design, application configuration, and creation of custom Business Services.

Assisted with migration cutover plan creation.

Other activities included test plan development; test plans execution and helping the QA team in testing and bug fixes.

KeySpan Corporation, Brooklyn NY Mar ‘02 – Feb ‘04

Technical Lead/Business Analyst

Activities involved coordination of a 6-person team, migration, validation, and documentation.

Overseeing accurate and timely configuration of application based on system requirements and business processes.

Multi-phase Siebel eService 7.5.3 thin client implementation. The result was a successful launch of customer self-service web site for Long Island Power Authority electric customers.

Analyzing, defining, and documenting business solutions, providing detailed business requirements, system design, test plans and results, procedures and production roll-out.

Developed Virtual Business Components for real-time access to external data.

Developed EAI - using Siebel business services, workflows, and MQ Series.

Developed numerous other advanced configuration/programming pieces.

Managed assignment of tasks; trained and assisted the team. .

Led performance and load testing efforts using LoadRunner application.

Acted as a link between client and developers in reference to modifications to the application, and overall project issues.

Siebel Systems, Inc., Short Hills NJ Feb ‘00 – Feb ‘02

Senior Consultant

Abbott Labs

Lead Business Analyst/Test Script Writer

Siebel Life Sciences 2000 implementation.

Responsibilities included:

oDocument current and future state business processes and information flow map.

oIdentify key performance indicators for business processes and develop appropriate process measures and metrics.

oDevelop qualitative and quantitative business cases for process improvement and automation initiatives.

oDevelop detailed requirements specification from high-level business concepts.

oDevelop solution alternatives for business requirements and ensure alignment with IT Architecture

oTest plan development, support and execution for the client interfaces as well as ensuring data integrity.

oPerforming administrative and management tasks required to establish and maintain compliance with various regulatory standards (FDA, OSHA, PDMA, EPA, PhRMA, etc.)

Other activities involved acting as a liaison with outside vendors in reference to modification and performance issues.

Novartis

Business Analyst/Actuate Report Writer

Siebel Sales 2000 implementation.

Responsibilities included defining and documenting business requirements, creating Actuate reports and assisting with configuration issues.

Starwood

Project Manager/Business Analyst

Multi-phase Siebel 2000 Sales implementation.

Led a team of 4 technical resources and 3 business users.

Activities involved all phases of implementation including defining scope, estimating project, design, configuration, validation, and deployment.

Responsible for analyzing, defining, and documenting business solutions to meet business partners’ needs, providing detailed business requirements, gap analysis, test plans and results, procedures, installation of Siebel servers, and production roll-out.

Involved in creating training manuals, end user training.

New York Times

Business Analyst

Siebel Call Center implementation.

Responsibilities included requirements gathering, design, configuration and implementation.

Telespectrum

Technical Lead

INS Siebel implementation (Public Sector, Case Management).

Responsibilities included deployment, coordination of a 7-person team, configuration, validation, and documentation.

Activities also involved assisting the QA team in testing and bug fixes, creating and deploying upgrade kits, designing and implementing Workflow policies, writing SVB to incorporate business rules into the application and creating custom Actuate reports.

GE, Power Systems, Schenectady, NY Jun ’97 – Feb ‘00

Business Analyst, Technical Lead Aug ‘98 – Feb ‘00

Siebel Sales implementation.

Involved in all phases of the full life-cycle implementation and deployment.

Translated and implemented user pre-requisites into system design specifications that would best meet the Commercial Management System business requirements.

Developed and implemented custom tailored Metrics Module in Siebel 98 then upgraded to Siebel 99.

GE Power Answer Center Jan ‘97 – Aug ‘98

Technical Lead

As a team leader was involved in rapid development of a Client/Server application having Oracle back end and Visual Basic for GUI. OLE, VBA, Microsoft Access, Excel and Crystal Reports were also widely used. Application was designed as an automated reporting/decision support tool for Clarify system, used by Power Systems Call Center. Responsibilities included:

Gathering requirements

Data definitions and mapping

Program installation and configuration

Program documentation, operational documentation.

Analysis of business, application systems and complex programming problems.

Assistance in the determination of applicable quality tools and use of statistical methods. To support Six Sigma projects.

Support processes, infrastructure, and system development.

Ensure that the end product satisfies the user requirements/objectives.

Empire Vision Centers, Albany, NY 1990 – 1997

Programmer/Analyst

Actively participated in design, development, testing and product support in a number of projects.

Responsibilities included: collecting business requirements, logical and physical design of main database schema.

Utilized VB3/VB4 for GUI and DAO and ODBC for data manipulation on MS SQL Server back end.

Created various reports (MS Access, Crystal).

Generated advanced features and queries to satisfy ad hoc report requests through MS Access.

Conducted user training and originated program documentation.

Responsible for installation and customization of IBM-PC based software, providing billing, invoice, accounting for the company.

Was involved in development and support of PC applications related to sale force automation and retail POS.

Department Of Transportation, Moscow, Russia 1984-1989

Programmer/Analyst

Involved in the system definition process for an Inventory Control System.

Designed and implemented the User Interface Component of the system.

Participated in the maintenance and production support of the batch application software.

Citizenship: US Citizen



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