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Customer Service Sales

Atlanta, Georgia, United States
January 12, 2018

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*** ********** **. ********** ** 30022



Highly qualified, tenacious and well-accomplished professional with numerous years of experience in various import and export procedures, supply chain management, warehousing and material handling techniques. Adept at preparing and confirming order approval arranging shipments and handling billing pricing and invoicing issues. Specialize in establishing ongoing communications with national and international clients. Demonstrates proven effectiveness to concurrently prioritize and assume management, administrative, and technical tasks. Determined to implement earned skills and knowledge for the rapid growth of the prospective organization by working effectively and consistently.


Comprehensive knowledge of procedures related to importing and exporting

Strong knowledge of import and export industry terminology and documentation processes

In-depth knowledge of import export policies

Ability to undertake safety measures

In-depth knowledge of geographical areas

Outstanding organization skills and knack to identify glitches

Ability to take direction meet expectations and prevent losses

Ability to coordinate with all key personnel and players

Keeps careful records and submits impeccable documentation

Vast knowledge of financial tracking utilizing database programs

Familiar with MS Word, MS Excel, MS Power point, & Internet

Knowledge of working with automated supply systems


Product Import & Export

Problem Solving Skills

Contract Negotiations

Management Skills

Communication Skills

Multi-Channel Distributions

Interpersonal Skills

Market Penetration

Materials Handling

Training & Development

Risk Management

Customer Service Focus


Sales and Operations Manager Ege Seramik America Inc. January 2015 – Present

Handling purchase orders and international shipments

Providing customer service (answering email, phones at the office)

Tracking shipments and forwarding shipment docs

Preparing necessary sales reports

Generating new customers & sales by customer visits, telephone or email

Responsible for product claims

Arranging samples and its shipments

Representing the company at trade shows

Relationship Banker Bank of America April 2013 – December 2014

Provided account services to customers

Recorded transactions,

Cross-sold bank products

Complied with bank operations and security procedures

Reconciled cash drawers

Responsible for ATM and cash flow at the branch

Sales Assistant Tchibo June 2008 – November 2009

Handled cash transactions with customers using cash registers

Made sales referrals, cross-selling products

Resolved customer complaints, guiding them and providing relevant information

Kept reports of transactions

Handled incoming shipments and organizing warehouse

Controlled inventory and ordering new products


Master of Business Administration Kennesaw State University 2013 – 2015

Bachelor’s Degree – Business Administration Dokuz Eylul University 2005 – 2010

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