Customer Service Sales
Resume:
BURHAN OZTURK
*** ********** **. ********** ** 30022
**************@*****.***
PROFILE SUMMARY
Highly qualified, tenacious and well-accomplished professional with numerous years of experience in various import and export procedures, supply chain management, warehousing and material handling techniques. Adept at preparing and confirming order approval arranging shipments and handling billing pricing and invoicing issues. Specialize in establishing ongoing communications with national and international clients. Demonstrates proven effectiveness to concurrently prioritize and assume management, administrative, and technical tasks. Determined to implement earned skills and knowledge for the rapid growth of the prospective organization by working effectively and consistently.
HIGHLIGHTS
Comprehensive knowledge of procedures related to importing and exporting
Strong knowledge of import and export industry terminology and documentation processes
In-depth knowledge of import export policies
Ability to undertake safety measures
In-depth knowledge of geographical areas
Outstanding organization skills and knack to identify glitches
Ability to take direction meet expectations and prevent losses
Ability to coordinate with all key personnel and players
Keeps careful records and submits impeccable documentation
Vast knowledge of financial tracking utilizing database programs
Familiar with MS Word, MS Excel, MS Power point, & Internet
Knowledge of working with automated supply systems
SKILLS AND COMPETENCIES
Product Import & Export
Problem Solving Skills
Contract Negotiations
Management Skills
Communication Skills
Multi-Channel Distributions
Interpersonal Skills
Market Penetration
Materials Handling
Training & Development
Risk Management
Customer Service Focus
PROFESSIONAL EXPERIENCE
Sales and Operations Manager Ege Seramik America Inc. January 2015 – Present
Handling purchase orders and international shipments
Providing customer service (answering email, phones at the office)
Tracking shipments and forwarding shipment docs
Preparing necessary sales reports
Generating new customers & sales by customer visits, telephone or email
Responsible for product claims
Arranging samples and its shipments
Representing the company at trade shows
Relationship Banker Bank of America April 2013 – December 2014
Provided account services to customers
Recorded transactions,
Cross-sold bank products
Complied with bank operations and security procedures
Reconciled cash drawers
Responsible for ATM and cash flow at the branch
Sales Assistant Tchibo June 2008 – November 2009
Handled cash transactions with customers using cash registers
Made sales referrals, cross-selling products
Resolved customer complaints, guiding them and providing relevant information
Kept reports of transactions
Handled incoming shipments and organizing warehouse
Controlled inventory and ordering new products
EDUCATION
Master of Business Administration Kennesaw State University 2013 – 2015
Bachelor’s Degree – Business Administration Dokuz Eylul University 2005 – 2010
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