MATT ROBBINS

PROFILE

EDUCATION

ROANE STATE COMMUNITY COLLEGE

REMEDY COFFEE CO.

CONTACT BELOW FOR REFERENCES AND FURTHER WORK HISTORY MINISTRY BRANDS

AWAKEN COFFEE

CUMBERLAND COUNTY HIGH SCHOOL

EXPERTISE

EXPERIENCE

ac30em@r.postjobfree.com 865-***-**** // Management Hospitality Service KNOXVILLE, TN

• COMMUNICATIONS

• MANAGEMENT

• CUSTOMER SERVICE

• HOSPITALITY

• ACCOUNT SERVICE

ac30em@r.postjobfree.com 865-***-****

Dedicated, caring and liable

are traits that I hold to a high

standard within myself from the

eyes of a consumer, to the eyes of a

friend. I am a diligent worker with

a passion for people, and strive to

give my best to every duty from

assignment to completion.

Studied Music // 2000-2003

Lead Management // Jan. 2016 - Present

Customer Service Rep. // May 2015 - Jan. 2016

Head Manager // April 2010 - March 2015

Graduate // 1996-2000

At Awaken, I am in charge of team scheduling, bulk ordering, inventory tracking and stocking, drink preparation, customer satisfaction rates, and much more. It is also my job to train all new baristas and prepare them for their career in the coffee service industry, as well as teachings in proper customer service. Being a customer service representative at Ministry, I was in charge of handling customer service calls for online tithe giving, as well as explaining new process systems, troubleshooting online operation problems, and answering day-to-day customer questions and concerns.

Leading a team of 6 baristas, as well as handling all inventory, scheduling, and a service industry start-up shop, was a challenge and growth opportunity for me at Remedy Coffee. I learned proper ways to organize merchandise, the best system practices for scheduling teams, and how to budget commercial earnings for proper retail advancement.

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