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QA Manual Tester

Cincinnati, Ohio, United States
January 12, 2018

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IT Professional with *+ QA experience in a software development environment. Ability to quickly adapt to change, working well under pressure and communicating ideas clearly and effectively. Ability to work independently and in a team environment. Strong understanding of QA best practices, processes and artifacts.


Testing/Defect Tracking Tools HP Quality Center/ALM, JIRA, Mantis, Bugzilla

Functional Expertise Requirements analysis, Deriving Test scenarios, Analysis of Requirements Traceability Matrix, Expertise in Test Case preparation and execution, Maintaining and managing Defect Life Cycle, Defect verification, tracking and reporting, Project test status reports(Daily/weekly), Follow-up with developers and different stakeholders to get satisfactory solution, Basic knowledge of SOA, automated testing tools, Agile, Waterfall SDLC methodologies

Domain knowledge Aviation, Retail, Energy & Utilities, Media & Entertainment, Telecom, Banking

RDBMS/Database SQL Server, Oracle 9i/10g, Squirrel, TOAD

Programming Language HTML, XML, Java, VBScript, JavaScript, C, C++, C#


Experience in Unit, System, Integration, End-to-End, User Acceptance Testing, Regression Testing, Negative, Smoke, Sanity, Ad-hoc Testing, Backend testing, Web Service testing with request/response XMLs, Security Testing, GUI testing, Mobile device testing

In depth knowledge of STLC, SDLC, SQA Testing & Methodologies, Defect Life Cycle

Participate in the software development lifecycle for new software applications

Review IT project documentation for new or modified software applications

Participate in requirements gathering meetings and review business requirements and design documents to develop test strategy and test cases

Work with the project team to develop the testing strategy to ensure quality including requirements for System/Integration Testing, Performance Testing, Usability Testing, and User Acceptance Testing

Oversee and/or perform the execution of test csases to assure functionality meets the business needs

Evaluate testing results and document testing issues in a quality assurance tracking system

Communicate testing progress, product readiness, level of quality and results to the Quality Assurance Manager and the project team

Provide testing metrics for test case progress and defect issuance

Support the preparation of user and training documentation of new functionality

Collaborate with the Support Team in troubleshooting production issues

Keep QA process documentation up to date and champion process improvements

Support offshore testing resources ensuring successful handoffs through clear communication

Mentor and assist in the onboarding of new team members

Active participation during review meetings within the team, audit related activities, handling client call related to testing activities

Experience in working at Onsite-Client location, ISTA (Essen, Germany) – Capgemini tenure

QA Analyst, Safelite AutoGlass Group of IT, US (Columbus, OH) Sept 2017 - Till date

Solely Responsible for testing processes to ensure Auto-Claims requirements and processes meet implementation plans and goals for enhancements and new business of Claims-pro application

Works closely within an Agile team, including the Product Owner, Scrum Master, Dev Leader, and QA Leader on story creation and other scrum activities including sprint planning, daily stand-ups, defect triage and sprint retrospectives

Individually responsible to attend User story Demo from the developer, Active participation in Three-Amigo Sessions

Based on demo and clarity on the requirements creating and executing manual test cases in HP Quality Center/ALM

Writing basic SQL queries using SQL server 2014 to fetch test data/backend testing

Identifies, logs, tracks defects in HP Quality Center/ALM, JIRA and discuss those within Defect Triage meeting

Test Consultant, Emirates Group of IT, Dubai (United Arab Emirates) 2014 – 2015

Served as a key member of testing team, under Mercator Sky-chain project and Cargo management module. Emirate’s partner Mercator Company helps to customize existing airline software products based on client’s requirements. Products such as, Cargo management, revenue accounting management, ULD management etc.

While acting as an individual Tester, involved for all phases of Software Test life cycle under Cargo Management project

Adhered to requirement review, defect writing in JIRA & test case writing in Excel and import those in QC, SQL queries, validate data in tables

Reviewed Supplements Specs and Business Documents for Use Case Entitlements

Provided UAT Support to ensure UAT readiness, co-ordinate defects with business and project teams

Test Consultant, Capgemini, India (Mumbai, MH) 2011 – 2013

Projects worked in Capgemini tenure- House of Fraser (UK-Retail), cDiscount (France-Retail), Disney (US-Media & Entertainment), ISTA (Germany-Energy & Utilities)

Analysis of Requirement document, Use Cases and Physical designs, Documentation/Execution/Maintenance of test cases; Involved in defect tracking, verification of fixed defects and closures

Logging defect in the defect tracking tool. Maintain Issues/Resolution Log with Onsite Team and Defect resolution call with developer whenever necessary

Sending daily status report on the testing progress to the project stakeholders

ISTA is world’s leading organization in providing consumption dependent billing of energy and water. ISTA services range from supply and installation of meters up to billing and analysis of energy data. The project is about testing of ISTA enterprise class application hosted on Windows CE based handheld devices such as PDAs (Personal Digital Assistant) and the middleware supporting data management and communication.

Roles performed:

- Provided Daily Status Report for the project and handled client call and communicating issues and status to the Client.

- Designed test cases, Maintain Issues/Resolution Log with Onsite Team.

- Responsible for Integration testing of PDA (handheld) and xMDE (web based) interface.

- Documentation, Execution and Maintenance of test cases using QC ALM

- Wrote SQL queries to test the application for data integrity and verified the contents of the data table

- Mentored and trained entry level testers, Allocated work within a team of 3 in absence of QA Lead

Appreciated from Sogeti ISTA team for Excellence in delivery and improve the client internal process for growing their business work

QA, Tata Communications Ltd, India (Mumbai, MH) 2008 – 2010

Tata Communications has implemented OSS BSS framework of applications include Salesforce (SFDC), Cramer, Metasolv, Geneva and Remedy. Independent testing team (ITT) was formed within TCL to check the functionality of the Change requests/Projects developed by the vendor before they are made available to the business users for testing. This testing team needs to ensure that there are zero UAT defects.

Prepared and executed functional test cases. Review of SIT & Unit test logs before start of ITT i.e. Independent Testing team

Supported activities between Internal/External audit like KPMG, Deloitte in collating test deliverables like UNIT test logs, SIT logs, ITT logs & UAT logs as QA of SDLC process

Gained experience in SDLC In-house process to streamline in-house projects completion i.e. Solution Delivery Life Cycle wherein reviewed Project Quality checklist and provide review comments to the project team and then recommend for toll gate approvals. Preparation and Distribution the SDLC Dashboard report on weekly & monthly basis.

SDLC Process achieved 100% compliance in IT Governance Scorecard which is published by internal auditors, TCL

Software Developer, Patni Computer Systems, India (Mumbai, MH) 2006 – 2008

Analyzed business requirements, Design, Development, Defect Fixing, Manual Unit Testing, 24/7 production support, participated in root cause analysis and worked closely with fellow developers to deliver high-quality software solutions


Bachelor of Science in IT (BS in computer science) Univ. of Mumbai, India June 2006

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