Customer Human Resource
Resume:
CURRICULUM VITAE
OF
KHENSANI RIKOTSO
CONTACT DETAILS
Contact number : 072-****-*** /073-****-***
Home address : No. 20 8thStreet
Boksburg North
1459
E-mail : ***************@*****.***
PERSONAL DETAILS
Surname : Rikotso
First Names : Khensani
Date of birth : 1988 December 23
Identity Number : 881-***-**** 082
Gender : Female
Nationality : South African
Language Proficiency : English, Xitsonga, IsiZulu, Northern Sotho and Tshivenda
Health Status : Excellent
KEY SKILLS
Interpretation of computer literacy (Ms Word, Excel and Power Point)
Strategic thinking
Friendly and personal attitude
Effective communication
Analytical skills
Negotiate
Interpersonal skills
EDUCATION QUALIFICATION
High school attended : Hawuka High School
Highest grade passed : Grade 12
Year obtained : 2010
TERTIARY OF LEVEL
Name of Institution : Randfontein Westcol College
Qualification : N4, N5 and N6 Certificates
Course : Human Resource Management
Year Obtained : 2015
WORK EXPERIENCE
Name of the Company : Nexgen
Position : Call Centre Agent
Duties :
Answer incoming calls and respond to customer’s emails.
Management and resolve customer complaints.
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Provide product and service information to customers.
Research, identify and resolve customer complaints using applicable software.
Process orders, forms, and application.
Route calls to appropriate resources.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Upsell products and services.
Complete call logs and reports.
CURRENT EMPLOYMENT
Name of Company : Tambo Memorial Hospital
Position : Labour Relation Clerk (Volunteer)
Duties :
Give advice to labour relation matter.
Liaise with stakeholders.
Conduct training.
Arrange training for staff members
Conduct investigation.
Monthly Statistics to Central Office and monthly statistics for institution.
Interpret during Hearing
Managing employees’ grievance.
Photocopy and print various documents
Create and maintain filing and other system.
Deal with telephone and email enquiries, using an email system (e.g. Outlook)
Schedule and attend meetings, create agenda and take minutes.
Book meeting room and conference facilities.
Liaise with staff in other department and with external contacts.
Liaise with travel agencies and manage travel arrangement
Order and maintain stationary and equipment.
Compile Minutes.
Write a report.
REFFERENCES
Name : Michelle Richards
Relation : Managing Director
Contact number Cell : 084-***-****
Tell : 087-***-****
Name : Mr. D.S Matsane
Relation : Assistant Director (Labour Relation)
Contact Number Cell : 078-***-****
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