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Customer Service Sales

Hatfield, Pennsylvania, 19440, United States
January 12, 2018

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*** ************ *****/ ***** *****, PA 19454

267-***-**** /


• Perform multiple assignments under pressure and consistently meet deadlines

• Thrive on challenging tasks in office environment

• Highly organized and dedicated with positive attitude

• Excellent written and oral interpersonal communication skills


STOP LOSS COORDINATOR at Montgomery Management Corporation, MANAGEMENT AND SUPERVISION at La Petite Academy, ManorCare Health Services, YMCA and PetSmart

• Develop quick rapport in work environment that leads to increased teambuilding

• Create learn and play programs for children ages 4 and 5

• Trained numerous new employees

• Facilitated weekly Alcoholics Anonymous and Narcotics Anonymous meetings for 10-12 teenage patients

• Coordinated all social activities in 170-bed Rehabilitation facility; implemented new social programs; increased patient participation in elective activity programs

DATA ENTRY at Montgomery Management Corporation

• with accuracy and attention to detail entered claims daily.

• Maintained office supplies and orders

• managed filing of paper files both on and off site as well as paperless files

• Kept daily documentation of attendance,

• monitored claims within workflow system

• kept an excellent working environment while assisting in the training and development of new claims coordinators as well as other duties and projects as assigned.

COMMUNICATIONS at La Petite Academy, The Renewal Center and Chestnut Hill Medical Center

• Greeted customers, listened and assessed requested needs and aimed to provide highest level of service

• Provide daily updates to parents about child’s progress and development

• Liaised daily between patients and physical therapists

• Wrote and maintained progress reports on patients’ activities and therapy progress

SALES AND CUSTOMER ASSURANCE at PetSmart and ManorCare Health Services

• Effectively increased customer sales in various positions

• Performed customer service functions; balanced cash drawers before and after daily transactions

• Maintained high level of overall customer satisfaction

ADMINISTRATION at La Petite Academy, The Renewal Center, Chestnut Hill Medical Center and PetSmart

• Perform office duties including account maintenance, supply audit and inventory ordering

• Record children’s attendance and development

• Prepared sales reports, wrote purchase orders and conducted regular inventories


Stoploss Coordinator, Montgomery Management Vorporation, Blue Bell, PA 2014-2017

Pre-kindergarten Teacher, La Petite Academy, Chalfont, PA 2004-Present

Mental Health Technician, The Renewal Center, Zion Hill, PA 2004

Activities Coordinator, ManorCare Health Services, Montgomeryville, PA 2003-2004 Physical Therapy Aide, Chestnut Hill Medical Center, Philadelphia, PA 2001-2002 Instructional Teachers Aide, YMCA, Abington, PA 2000

Lead Cashier, PetSmart, Philadelphia, PA 1996-2000


Temple University Philadelphia, PA

Bachelors of Arts, Major in Psychology 2003


• Training: CPR certification, first aid certification, abuse prevention training, stress management training

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