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Customer Service Data Entry

Location:
Tallahassee, Florida, United States
Posted:
January 14, 2018

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LaNeka M Stokes

**** ********* ******* *** *-02-850-***-**** ac3086@r.postjobfree.com

Career Summary

Working in a professional office setting has landed me great experiences. The different call centers have gifted me with the ability to handle tough callers with the same type of care I would want given to me. My administrative and personal assistant jobs gave me a much closer look at business. These jobs also gave me more responsibilities. With this I learned that you must be prompt and efficient. This is the path that I have chosen for myself and am looking forward to exploring more. Being in an office environment allows me to utilize my personal and educational skills.

Education

A.S. 2001 KEISER COLLEGE MAJOR: COMPUTER NETWORK ADMINISTRATION

A.A 2003 KEISER COLLEGE MAJOR: BUSINESS ADMINISTRATION

Skills & Abilities

Management

Leadership

Sales

Communication

Microsoft Office

Answering Multi-line phone

Data entry

Ordering Supplies

Typing 50-55 WPM

Novell Software

Cobol Software

Windows NT

Windows 98-2010

Lotus Software

Word Perfect

Internet

Conflict Resolution

Banking

Experience

ASSISTANT MANAGER CITITRENDS 09/2016 – 11/2016

Managed up to 5 employees’ daily

Set Floor Designs

Inventory Control 100-150 boxes weekly

Maintain employee schedules and breaks

Process Change Audit twice weekly

Prompt Open and Close of Store Location

Prepared Nightly Deposits

Participated in district management meetings

PERSONAL ASSISTANT PMATHIS AND ASSOCIATES 12/2015 – 04/2016

Promptly open office daily

Answered multi line phone

Managed daily calendar for 2 accountants

Filed tax forms for 100 plus clients

Organized the filing system from the pass two years

Transported my boss to different meetings

Provided boss with great advice when needed

Managed company website

ASSISTANT STORE MANAGER PERFUMANIA ONE YEAR 2015

Promptly opened and closed store

Prepared daily and nightly deposits

Signed in mailed inventory

Counted and shelved new products

Created new commission form to calculate commission

Reorganized

Soled Perfume

Set window displays

CALL CENTER REP DEO SIX MONTHS 2013

Took high volume calls

Processed unemployment claims

Created spreadsheet to track calls

Helped appeal processing team

Printed faxed forms for audit

Data entry

SECURITY REP II CONVERGYS 2003 – 2010

Enrolled state and non-state employees into benefits

Entered time and payroll for state employees

Promoted to Senior Specialist

Moved to Premium Admin Team

Created MnPs for Premium Admin Team

Created Premium Admin call notes and categories

Posted payments to benefits for state employees

Maintained general account ledger

Corresponded with APOs for state and universes

Data Entry (both)

CUSTOMER SERVICE REP FIRST AMERICAN CASH ADVANCE 2002 – 2003

Promptly open store

Processed cash advances

Verified customer information and contacts

Processed checks and balances daily

Processed check audits

Reviewed contract with clients

Provided clerical and administrative support

Traveled to banks for check pickups

MAILROOM CLERK FRINGE BENEFITS 2001 – 2002

Sorted all incoming FSA mail

Data Entry FSA claims

Supported claim adjustors

Supported main mailroom



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